Partnering Evaluation Program (PEP)
The Arizona Department of Transportation (Partnering Office) developed a unique and highly effective process of evaluation and measurement known as the Partnering Evaluation Program (PEP). The purpose of PEP is to measure the performance of teams relative to their ability to work together. The result is an array of processes that allows teams to accurately measure team successes, identify, track, correct issues and take action that require attention, and provide valuable feedback throughout the life of the team activity. PEP is also flexible in that it allows team participants to determine what the team goals are and how they are defined.
All team members participate in regular evaluations and their responses provide feedback that is paramount for the success of the team. Results of evaluations are tabulated and discussed at all partnering team meetings.
PEP identifies then interprets the data components of each team’s activities. The criteria used to measure the progress of team objectives include five standard goals. Each standard goal (quality, communication, issue resolution, teamwork and schedule) contains a sub-goal, which defines exactly what each goal means to the team as a whole. The result is that teams can work in one accord towards meeting common, clearly defined goals. PEP also allows teams to add up to five additional goals and sub-goals depending on the needs of each team.
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