Arizona Governor's Award for Quality

Audit and Analysis

Civil Rights

Equipment Services

Financial Management Services

AQA Showcase in Excellence Awards, Governor's Award for Quality and the Pioneer Award

The Arizona Department of Transportation has been a proud recipient of many Arizona Quality Alliance Showcase in Excellence Awards since 2003. This particular award program focuses on specific organization processes that have been implemented by an organization. ADOT continues to improve and implement processes throughout various sections of the agency.

2006 AQA Showcase in Excellence Awards

Intermodal Transportation Division, ADOT Office of Environmental Services Arizona Wildlife Linkages Initiative



2005 AQA Showcase in Excellence Awards
Intermodal Transportation Division, ADOT Program & Project Management Section Active Project Status Update (APSU) Process
Transportation Services Group, ADOT Safety & Health Section and Web Team - Safety Clothing and Equipment Online Catalog

2004 AQA Showcase in Excellence Awards
Aeronautics Division, ADOT Arizona Pavement Management System (APMS)
Communication and Community Partnerships, ADOT Partnering Office ADOT Partnering Process - Construction
Transpsortation Services Group, ADOT Equipment Services Unit EQS Billing Process

2003 AQA Showcase in Excellence Awards
Motor Vehicle Division, ADOT Electronic Government
Intermodal Transportation Division, ADOT Improved Environmental Review and Enhancement



Arizona Governor's Award for Quality - 2001
The Arizona Department of Transportation is proud to have won the AQA Governor's Award for 2001. With this award, the Arizona Quality Alliance recognizes organizations that have matured and fully-deployed quality systems within their operations, who demonstrate a commitment to continuous improvement, and have achieved a sustained significant record of performance. ADOT is the first governmental agency to win this award.

Application Table of Contents
Description	Page
Table of Contents
Organization Chart	ii
Glossary of Terms and Abbreviations	iii
Business Overview	iv
1.0 Leadership	1
2.0 Strategic Planning	8
3.0 Customer and Market Focus	12
4.0 Information and Analysis	21
5.0 Human Resource Focus	26
6.0 Process Management	31
7.0 Business Results	39
Complete Application



Arizona Pioneer Award - 1997

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