Frequently Asked Questions
Title Lien (for Lienholders)
Lienholder A sends a transfer of lien interest message electronically to the MVD identifying lienholder B as the new lienholder. MVD will send a confirmation notice to lienholder A and a message to lienholder B indicating they are now the new lienholder. The automated record will have the new lienholder information updated and a designated code that alerts the customer service representative this information has changed. This code remains until the lien is released electronically.
When the title is printed.
No. The lien-free title will be printed without paying additional fees.
Once the electronic message has been received by MVD, the request is run against the MVD files overnight and the title is printed and mailed the next business day.
The lienholder may immediately send an emergency electronic lien release to MVD. MVD will process the messages in the "Emergency" mailbox every hour between the hours of 7 a.m. to 4 p.m., Monday through Friday, excluding state holidays. The vehicle owner should wait one hour after the lien release is sent electronically before going to an MVD or authorized third-party office. The paper title will be available for pick up at any MVD or authorized third-party office, with proper identification.
Upon processing the request, the information will reject, and this information will be forwarded to the lienholder or its service provider electronically for resolution. Once resolved, the lienholder or service provider resends the electronic lien release to MVD for processing.
The lienholder may immediately send an electronic emergency lien release to MVD. MVD will process the messages in the "Emergency" mailbox every hour between the hours of 7 a.m. to 4 p.m., Monday through Friday, excluding state holidays. The representative should wait one hour after the lien release is sent electronically before going to an MVD or authorized third-party office. The paper title will be available for pick up at any MVD or authorized third-party office. A representative of the specified dealer, insurance company or lender may pick up the title provided the representative has a power of attorney from the owner authorizing the release of the title and proper identification including a letter on the specified dealer's, insurance company's or lender's letterhead identifying the representative as authorized to pick up the title.
The lienholder may send an electronic message, including the dealer's, insurance company's or lender's name and address where the paper title is to be mailed, to MVD's regular electronic mailbox. MVD will process the messages in the mailbox on a nightly basis, Monday through Friday, excluding state holidays. The paper title will be printed and mailed to the customer, in care of the specified dealer, insurance company or lender, the next business day.
Upon processing the request, the system verifies that the name of the lienholder matches a customer number. If there is not a match, the information will reject. This information will be electronically forwarded to the lienholder or its service provider for resolution. Once resolved, the lienholder, if applicable, resends the electronic message to MVD.
Note: If the lienholder wishes to track branches separately, each branch will have to have its own customer number.
Upon processing the request, the system verifies that the name of the lienholder matches a customer number. If there is not a match, the information will reject. This information will be electronically forwarded to the lienholder or its service provider for resolution. Unless the branch has been assigned an ADOT customer number, the information will always reject.
The lienholder should send an "LE, Lienholder release of lien due to error" message.
None. The lienholder customer number when entered on our database will indicate the transaction is ELT.
Yes. The owner will need to sign the application for duplicate title. Submit the application and $4 title fee to any MVD or authorized third-party office. The duplicate title will be issued and sent to the lienholder.
Yes. Every attempt should be made to have the owner sign an application for a duplicate title. Although the owner is in possession of a notarized lien release, he or she needs to understand that before a title can be issued lien free, the duplicate title must accompany the lien release.
Submit a signed application for title, applicable fees and the current title of record. The corrected title will be issued. The lienholder will receive the corrected title.
Payment-in-full satisfaction is met under one of these conditions:
- Good funds received
- Entire transfer complete
- Cleared check
- Funds debited from account
The dealer will have a properly executed Dealer Acquisition Contract and an Arizona Secure Power of Attorney signed by the seller. This gives the dealer authority to act on behalf of the seller. The sale of the vehicle can move forward.
- ELT title: If the current title is an ELT, the customer service representative will print the title and include it as a supporting document with the Repossession Affidavit.
- Paper title: The lienholder will not be required to surrender the title.
- Out-of-state repossession: Complete an Arizona Repossession Affidavit and, if available, submit the current title. If the title is not available, then submit a statement on your letterhead that the title is lost.
Submit a signed application for title, letter of permission, applicable fees and the current title of record. The corrected title will be issued. The lienholder will receive the corrected printed title or notification electronically that the title has been issued.
Yes. The lienholder of the vehicle must provide a power of attorney to the representative picking up the title. Acceptable authorization for representatives of businesses and organizations will include these items:
- Personal identification matching a name preprinted on a business card for the organization
- Personal identification plus a letter of permission on company letterhead from the business or organization
- Employee picture ID issued by the business or organization
The current title must be surrendered when obtaining a replacement title for
- changing lien information.
- adding, deleting, or changing a lienholder or owner.
- changing owner or lienholder legal status.
- changing AZ brand.
- changing vehicle identification number.
- changing vehicle year.
- changing odometer.
- changing make.
- changing body style.
- changing mobile home manufacturer.
No. Titles issued on or before Dec. 31, 2002, remain with the owner.
Lienholders who maintain the paper title will release the lien on the front of the title and deliver it to the member either in person if the member is in the office or by mail. Lienholders who are ELT participants will notify MVD electronically to release the lien, print the lien free title, and MVD will mail it to the member.
Yes, in some instances. The lienholder record will be sent to those lienholders who have recorded a second lien on the title. The primary lienholder will receive the title.
This question could be interpreted two ways and will be answered as follows:
- The title when issued will be sent to the primary lienholder. If the lienholder is an ELT participant, MVD will send an electronic message indicating the title has been issued and lien recorded.
- At the time the title transaction is submitted, the current title must be surrendered as part of the supporting documents.
No. At this time, there are no provisions for processing and printing the POA online.