511 Phone System
Navigation Tips and Examples

Using Touch Tone and Voice Recognition modes.

Navigating 511 Using Touch Mode

  • From the Main Menu, press STAR «*» for Touch Tone mode
    (this toggles between Touch Tone and Voice Recognition modes)
  • Touch Tone mode ignores all background noise
  • Pressing STAR «*» permits you to interact using telephone's keypad
  • No voice commands are accepted while in Touch Tone mode
  • Press POUND «#» to skip to next message
  • Pressing POUND «#» from a menu prompt brings you up one menu level

Enter Road and Segment Together

  • Instead of keying in desired road number and, when prompted, segment number, you can enter both at the same time
  • Example:
    Instead of «10» for I–10, then «02» at next prompt for segment two, press «1002»

For more information, see Examples below.

Navigating 511 Using Voice Mode

  • Say one of the following: Roads, Transit, Airports, Tourism, Quick Report, or Comment
  • To return to main menu say "Main Menu"—before event spoken, during any short gaps
  • Begin speaking commands after sixth word (the sixth word is "system")
  • Note: Exception is during a Priority Message such as an AMBER Alert (automatically heard)
  • You may also press POUND «*» to skip to next message

Special Sequence of Codes—Main Menu

Bypass normal prompts and automatically receive a report for desired road segment

From the Main Menu, the sequence of keys to press is:

  1. Number «1»
  2. Road Number desired
  3. Two-digit Segment number (if applicable)
  4. POUND «#»

Examples:

  • You want Segment 3 of I-40, press «14003#»
  • You want Full Report (aka Segment 9) of I–10, press «11009#»
  • You want SR–77 (no segments), press «177#»

For more information, see Examples below.

Press the STAR key «*» to toggle between Voice Mode and Touch Mode.

Priority Messages: When you call 511 and hear a Priority Message, you cannot bypass this automated recording. These would include AMBER Alerts, interstate closures, and any other priority messages.

Weather: Weather conditions are announced at the end of each Roadway recording.

State and National Parks: There are 52 state and national parks listed on the Arizona 511 system. Each park has a recording with information relating to the park along with an option to be transferred to the park office. You can get to the park recording immediately by using our Speed Code option. See the Tourism link to the left for addtional information.

Examples:

View navigation examples by section using the 511 Phone System.

Examples: Voice  and Touch  Navigation:
 


Navigating ROADS

Examples - using the 511 phone system.

by TOUCH

Accessing Statewide Roads

Press STAR «*» to enter Touch Tone. Then press «1»

Next, select a highway

Press the route number, for example: 10, for Interstate 10.

Most highways are broken into Road Segments.
Press the two-digit number for the segment, for example: 01, 02, 03, 04, or 05

For a Full Report, press 09


Weather announced at end of each roadway segment.

by VOICE

Accessing Statewide Roads

From the Main Menu, say "Roads"

Next, select a highway

the route number, for example: "87" for State highway 87

Most highways are broken into Road Segments.
the segment, for example: "1" "2" "3" "4" or "5"

Full Report: "Full report"


Weather announced at end of each roadway segment.


Navigating TRANSIT

Examples - using the 511 phone system.

by TOUCH

Navigating Transit

Press STAR «*». Then press «2»

Next, Select a Transit Service

Press «1» Valley Metro
Press «2» Tucson SunTran System
Press «3» Native American Transit
Press «4» Rural Areas North
Press «5» Rural Areas South

For Transit Operator, press POUND (#) after listening to the recording.


Native American Transit and Rural Areas—North and South—have additional sub-menus. Follow the prompts for these agencies. All transit agencies have transfer options.

by VOICE

Navigating Transit

Say, "Transit"

Next, Select a Transit Service

Say, "Valley Metro"
Say, "Tucson SunTran System"
Say, "Native American Transit"
Say, "Rural Areas North"
Say, "Rural Areas South"

For Transit Operator, Say "Transfer" after listening to the recording.


Native American Transit and Rural Areas—North and South—have additional sub-menus. Follow the prompts for these agencies. All transit agencies have transfer options.


Navigating AIRPORTS

Examples - using the 511 phone system.

by TOUCH

Accessing Airports

Press STAR «*» to enter Touch Tone. Then press «3»

Next: Select Phoenix Sky Harbor or Tucson International

Press «1» Phoenix Sky Harbor
Press «2» Tucson International

Accessing Airport Service

For Airport Operator, press POUND (#) after listening to the recording

by VOICE

Accessing Airports

Say "Airports".

Next: Select Phoenix Sky Harbor or Tucson International

Say, "Phoenix Sky Harbor"
Say, "Tucson International"

Accessing Airport Service

For Airport Operator, say "Transfer" after listening to the recording.


Navigating TOURISM

Examples - using the 511 phone system.

by TOUCH

Accessing Tourism

Press STAR «*». Then Press «4» for the Tourism menu.

Next, select the Arizona Office of Tourism, or select Parks

Press «1» for the Arizona Office of Tourism
Press «2» Parks

If you chose Arizona Office of Tourism, you'll be transferred to their live operators.

If you said "Parks" or pressed 2, you now need to select a park.

Press «2» Parks beginning with A, B, C
Press «3» D, E, F
Press «4» G, H, I
Press «5» J, K, L
Press «6» M, N, O
Press «7» P, Q, R, S
Press «8» T, U, V
Press «9» W, X, Y, Z

While listening to any park recording, say "Transfer" or press POUND (#) to transfer to the Park Office.

by VOICE

Accessing Tourism

Say, "Tourism" for the Tourism menu.

Next, select the Arizona Office of Tourism, or select Parks

Say, "Arizona Office of Tourism" Or say, "Parks"

If you chose Arizona Office of Tourism, you'll be transferred to their live operators.

If you said "Parks" or pressed 2, you now need to select a park.

Say the parkname (a state or national park in Arizona), such as, "Picacho Peak"


While listening to any park recording, say "Transfer" or press POUND (#) to transfer to the Park Office.


Navigating REGIONAL REPORTS

What Regional Reports Are

The Arizona 511 system provides city-level information based upon regions we call Regional Reports; there are seven such reports available. Regional Reports are designed to give information Regionally, concentrating on what's new and current. For example, if road construction has been underway for over a month, you would not hear it within a Regional Report. On the other hand, accidents and construction that have just begun would be heard.

Examples - using the 511 phone system.

by TOUCH

Accessing Regional Reports

Press STAR «*», then press «5»

Next: Select your region

Press «1» Northwest Valley
Press «2» North Valley
Press «3» Northeast Valley
Press «4» East Valley
Press «5» Central Valley
Press «6» West Valley
Press «7» Tucson Area

by VOICE

Accessing Regional Reports

Say "Regional report"

Next: Select your region

Say "Northwest Valley"
Say "North Valley"
Say "Northeast Valley"
Say "East Valley"
Say "Central Valley"
Say "West Valley"
Say "Tucson Area"

Navigating SPECIAL EVENTS

Special Events are major events with 30,000 or more per day in attendance. When active, traffic and parking information can be heard on the Special Event recording.

Examples - using the 511 phone system.

by TOUCH

Selecting Special Events

Press STAR «*» then press «7» on your phone during major events.

by VOICE

Selecting Special Events

Say, "SPECIAL EVENT" on your phone during major events.


Navigating COMMENTS

Examples - using the 511 phone system.

by TOUCH

Selecting Comments

Press STAR «*» for Touch-Tone, then press «8» to leave a comment.

Every comment is reviewed and anyone leaving their contact information will be contacted if a question is asked.

by VOICE

Selecting Comments

Say, "Comment" to leave a comment.

Every comment is reviewed and anyone leaving their contact information will be contacted if a question is asked.