Business Engagement and Compliance

Small Business Bill of Rights

Arizona Revised Statute (A.R.S.) § 41-1001.01 requires state agencies to post a Small Business Bill of Rights on the agency's website. Below is the Arizona Department of Transportation’s Small Business Bill of Rights, with references to applicable sections of statute.

ADOT's Small Business Bill of Rights: Relevant Statutory Provisions

Definitions

A.R.S. § 41-1001 Definitions

In this chapter, unless the context otherwise requires:
  1. "Agency" means any board, commission, department, officer or other administrative unit of this state, including the agency head and one or more members of the agency head or agency employees or other persons directly or indirectly purporting to act on behalf or under the authority of the agency head, whether created under the Constitution of Arizona or by enactment of the legislature.  Agency does not include the legislature, the courts or the governor.  Agency does not include a political subdivision of this state or any of the administrative units of a political subdivision, but does include any board, commission, department, officer or other administrative unit created or appointed by joint or concerted action of an agency and one or more political subdivisions of this state or any of their units.  To the extent an administrative unit purports to exercise authority subject to this chapter, an administrative unit otherwise qualifying as an agency must be treated as a separate agency even if the administrative unit is located within or subordinate to another agency.
  2. "Audit" means an audit, investigation or inspection pursuant to title 23, chapter 2 or 4.
  3. "Code" means the Arizona administrative code.
  4. "Committee" means the administrative rules oversight committee.
  5. "Contested case" means any proceeding, including rate making, except rate making pursuant to article XV, Constitution of Arizona, price fixing and licensing, in which the legal rights, duties or privileges of a party are required or permitted by law, other than this chapter, to be determined by an agency after an opportunity for an administrative hearing.
  6. "Council" means the governor's regulatory review council.
  7. "Delegation agreement" means an agreement between an agency and a political subdivision that authorizes the political subdivision to exercise functions, powers or duties conferred on the delegating agency by a provision of law.  Delegation agreement does not include intergovernmental agreements entered into pursuant to title 11, chapter 7, article 3.
  8. "Emergency rule" means a rule that is made pursuant to section 41‑1026. 
  9. "Fee" means a charge prescribed by an agency for an inspection or for obtaining a license.
  10. "Final rule" means any rule filed with the secretary of state and made pursuant to an exemption from this chapter in section 41‑1005, made pursuant to section 41‑1026, approved by the council pursuant to section 41‑1052 or 41‑1053 or approved by the attorney general pursuant to section 41‑1044.  For purposes of judicial review, final rule includes expedited rules pursuant to section 41‑1027.
  11. "General permit" means a regulatory permit, license or agency authorization that is for facilities, activities or practices in a class that are substantially similar in nature and that is issued or granted by an agency to a qualified applicant to conduct identified operations or activities if the applicant meets the applicable requirements of the general permit, that requires less information than an individual or traditional permit, license or authorization and that does not require a public hearing.
  12. "License" includes the whole or part of any agency permit, certificate, approval, registration, charter or similar form of permission required by law, but does not include a license required solely for revenue purposes.
  13. "Licensing" includes the agency process respecting the grant, denial, renewal, revocation, suspension, annulment, withdrawal or amendment of a license.
  14. "Party" means each person or agency named or admitted as a party or properly seeking and entitled as of right to be admitted as a party.
  15. "Person" means an individual, partnership, corporation, association, governmental subdivision or unit of a governmental subdivision, a public or private organization of any character or another agency.
  16. "Preamble" means:
    1. For any rule making rulemaking subject to this chapter, a statement accompanying the rule that includes:
      1. Reference to the specific statutory authority for the rule.
      2. The name and address of agency personnel with whom persons may communicate regarding the rule.
      3. An explanation of the rule, including the agency's reasons for initiating the rule making rulemaking.
      4. A reference to any study relevant to the rule that the agency reviewed and either proposes to rely on in its evaluation of or justification for the rule or proposes not to rely on in its evaluation of or justification for the rule, where the public may obtain or review each study, all data underlying each study and any analysis of each study and other supporting material.
      5. The economic, small business and consumer impact summary, or in the case of a proposed rule, a preliminary summary and a solicitation of input on the accuracy of the summary.
      6. A showing of good cause why the rule is necessary to promote a statewide interest if the rule will diminish a previous grant of authority of a political subdivision of this state.
      7. Such other matters as are prescribed by statute and that are applicable to the specific agency or to any specific rule or class of rules.
    2. In addition to the information set forth in subdivision (a) of this paragraph, for a proposed rule, the preamble also shall include a list of all previous notices appearing in the register addressing the proposed rule, a statement of the time, place and nature of the proceedings for the making, amendment or repeal of the rule and where, when and how persons may request an oral proceeding on the proposed rule if the notice does not provide for one.
    3. In addition to the information set forth in subdivision (a) of this paragraph, for an expedited rule, the preamble also shall include a statement of the time, place and nature of the proceedings for the making, amendment or repeal of the rule and an explanation of why expedited proceedings are justified.
    4. For a final rule, except an emergency rule, the preamble also shall include, in addition to the information set forth in subdivision (a), the following information:
      1. A list of all previous notices appearing in the register addressing the final rule.
      2. A description of the changes between the proposed rules, including supplemental notices and final rules.
      3. A summary of the comments made regarding the rule and the agency response to them.
      4. A summary of the council's action on the rule.
      5. A statement of the rule's effective date.
    5. In addition to the information set forth in subdivision (a) of this paragraph, for an emergency rule, the preamble also shall include an explanation of the situation justifying the rule being made as an emergency rule, the date of the attorney general's approval of the rule and a statement of the emergency rule's effective date.
  17. "Provision of law" means the whole or a part of the federal or state constitution, or of any federal or state statute, rule of court, executive order or rule of an administrative agency.
  18. "Register" means the Arizona administrative register.
  19. "Rule" means an agency statement of general applicability that implements, interprets or prescribes law or policy, or describes the procedure or practice requirements of an agency.  Rule includes prescribing fees or the amendment or repeal of a prior rule but does not include intraagency memoranda that are not delegation agreements.
  20. "Rule making Rulemaking" means the process for formulation and finalization of a rule.
  21. "Small business" means a concern, including its affiliates, which is independently owned and operated, which is not dominant in its field and which employs fewer than one hundred full‑time employees or which had gross annual receipts of less than four million dollars in its last fiscal year.  For purposes of a specific rule, an agency may define small business to include more persons if it finds that such a definition is necessary to adapt the rule to the needs and problems of small businesses and organizations.
  22. "Substantive policy statement" means a written expression which informs the general public of an agency's current approach to, or opinion of, the requirements of the federal or state constitution, federal or state statute, administrative rule or regulation, or final judgment of a court of competent jurisdiction, including, where appropriate, the agency's current practice, procedure or method of action based upon that approach or opinion. A substantive policy statement is advisory only.  A substantive policy statement does not include internal procedural documents which only affect the internal procedures of the agency and does not impose additional requirements or penalties on regulated parties, confidential information or rules made in accordance with this chapter.

Regulatory Bill of Rights; Small Businesses

A.R.S. § 41-1001.01   Regulatory bill of rights; small businesses

  1. To ensure fair and open regulation by state agencies, a person:
    1. Is eligible for reimbursement of fees and other expenses if the person prevails by adjudication on the merits against an agency in a court proceeding regarding an agency decision as provided in section 12-348.
    2. Is eligible for reimbursement of the person's costs and fees if the person prevails against any agency in an administrative hearing as provided in section 41-1007.
    3. Is entitled to have an agency not charge the person a fee unless the fee for the specific activity is expressly authorized as provided in section 41-1008.
    4. Is entitled to receive the information and notice regarding inspections and audits prescribed in section 41-1009.
    5. May review the full text or summary of all rule making rulemaking activity, the summary of substantive policy statements and the full text of executive orders in the register as provided in article 2 of this chapter.
    6. May participate in the rule making rulemaking process as provided in articles 3, 4, 4.1 and 5 of this chapter, including:
      1. Providing written comments or testimony on proposed rules to an agency as provided in section 41-1023 and having the agency adequately address those comments as provided in section 41-1052, subsection D, including comments or testimony concerning the information contained in the economic, small business and consumer impact statement.
      2. Filing an early review petition with the governor's regulatory review council as provided in article 5 of this chapter.
      3. Providing written comments or testimony on rules to the governor's regulatory review council during the mandatory sixty-day comment period as provided in article 5 of this chapter.
    7. Is entitled to have an agency not base a licensing decision in whole or in part on licensing conditions or requirements that are not specifically authorized by statute, rule or state tribal gaming compact as provided in section 41-1030, subsection B.
    8. Is entitled to have an agency not make a rule under a specific grant of rulemaking authority that exceeds the subject matter areas listed in the specific statute or not make a rule under a general grant of rulemaking authority to supplement a more specific grant of rulemaking authority as provided in section 41-1030, subsection C.
    9. May allege that an existing agency practice or substantive policy statement constitutes a rule and have that agency practice or substantive policy statement declared void because the practice or substantive policy statement constitutes a rule as provided in section 41-1033.
    10. May file a complaint with the administrative rules oversight committee concerning:
      1. A rule's, practice's or substantive policy statement's lack of conformity with statute or legislative intent as provided in section 41-1047.
      2. An existing statute, rule, practice alleged to constitute a rule  or substantive policy statement that is alleged to be duplicative or onerous as provided in section 41-1048.
    11. May have the person's administrative hearing on contested cases and appealable agency actions heard by an independent administrative law judge as provided in articles 6 and 10 of this chapter.
    12. May have administrative hearings governed by uniform administrative appeal procedures as provided in articles 6 and 10 of this chapter and may appeal a final administrative decision by filing a notice of appeal pursuant to title 12, chapter 7, article 6.
    13. May have an agency approve or deny the person's license application within a predetermined period of time as provided in article 7.1 of this chapter.
    14. Is entitled to receive written notice from an agency on denial of a license application:
      1. That justifies the denial with references to the statutes or rules on which the denial is based as provided in section 41-1076.
      2. That explains the applicant's right to appeal the denial as provided in section 41-1076.
    15. Is entitled to receive information regarding the license application process before or at the time the person obtains an application for a license as provided in sections 41-1001.02 and 41-1079.
    16. May receive public notice and participate in the adoption or amendment of agreements to delegate agency functions, powers or duties to political subdivisions as provided in section 41-1026.01 and article 8 of this chapter.
    17. May inspect all rules and substantive policy statements of an agency, including a directory of documents, in the office of the agency director as provided in section 41-1091.
    18. May file a complaint with the office of the ombudsman-citizens aide to investigate administrative acts of agencies as provided in chapter 8, article 5 of this title.
    19. Unless specifically authorized by statute, may expect state agencies to avoid duplication of other laws that do not enhance regulatory clarity and to avoid dual permitting to the extent practicable as prescribed in section 41-1002.
    20. May have the person's administrative hearing on contested cases pursuant to title 23, chapter 2 or 4 heard by an independent administrative law judge as prescribed by title 23, chapter 2 or 4.
  2. The enumeration of the rights listed in subsection A of this section does not grant any additional rights that are not prescribed in the sections referenced in subsection A of this section.
  3. Each state agency that conducts audits, inspections or other regulatory enforcement actions pursuant to section 41-1009 shall create and clearly post on the agency's website a small business bill of rights.  The agency shall create the small business bill of rights by selecting the applicable rights prescribed in this section and section 41-1009 and any other agency-specific statutes and rules.  At the request of an authorized on-site representative of the regulated small business, the agency shall provide a written document of the small business bill of rights.  In addition to the rights listed in this section and section 41-1009, the agency notice of the small business bill of rights shall include the process by which a small business may file a complaint with the agency employees who are designated to assist members of the public or regulated community pursuant to section 41-1006.  The notice must provide the contact information of the agency's designated employees.  The agency notice must also state that if the regulated person has already made a reasonable effort with the agency to resolve the problem and still has not been successful, the regulated person may contact the office of ombudsman-citizens aide. 

Inspections and Audits; Applicability; Annual Report

A.R.S. § 41-1009   Inspections and audits; applicability; annual report

  1. An agency inspector, auditor or regulator who enters any premises of a regulated person for the purpose of conducting an inspection or audit shall, unless otherwise provided by law:
    1. Present photo identification on entry of the premises.
    2. On initiation of the inspection or audit, state the purpose of the inspection or audit and the legal authority for conducting the inspection or audit.
    3. Disclose any applicable inspection or audit fees.
    4. Afford an opportunity to have an authorized on-site representative of the regulated person accompany the agency inspector, auditor or regulator on the premises, except during confidential interviews.
    5. Provide notice of the right to have on request:
      1. Copies of any original documents taken by the agency during the inspection or audit if the agency is permitted by law to take original documents.
      2. A split of any samples taken during the inspection if the split of any samples would not prohibit an analysis from being conducted or render an analysis inconclusive. 
      3. Copies of any analysis performed on samples taken during the inspection.
      4. Copies of any documents to be relied on to determine compliance with licensure or regulatory requirements if the agency is otherwise permitted by law to do so.
    6. Inform each person whose conversation with the agency inspector, auditor or regulator during the inspection or audit is tape recorded that the conversation is being tape recorded.
    7. Inform each person interviewed during the inspection or audit that statements made by the person may be included in the inspection or audit report.
  2. On initiation of an audit or an inspection of any premises of a regulated person, an agency inspector, auditor or regulator shall provide the following in writing:
    1. The rights described in subsection A of this section and section 41-1001.01, subsection c.
    2. The name and telephone number of a contact person who is available to answer questions regarding the inspection or audit.
    3. The due process rights relating to an appeal of a final decision of an agency based on the results of the inspection or audit, including the name and telephone number of a person to contact within the agency and any appropriate state government ombudsman.
  3. An agency inspector, auditor or regulator shall obtain the signature of the regulated person or on-site representative of the regulated person on the writing prescribed in subsection B of this section indicating that the regulated person or on-site representative of the regulated person has read the writing prescribed in subsection B of this section and is notified of the regulated person's or on-site representative of the regulated person's inspection or audit and due process rights.  The agency shall maintain a copy of this signature with the inspection or audit report and shall leave a copy with the regulated person or on-site representative of the regulated person.  If a regulated person or on-site representative of the regulated person is not at the site or refuses to sign the writing prescribed in subsection B of this section, the agency inspector, auditor or regulator shall note that fact on the writing prescribed in subsection B of this section.
  4. An agency that conducts an inspection shall give a copy of the inspection report to the regulated person or on-site representative of the regulated person either:
    1. At the time of the inspection.
    2. Notwithstanding any other state law, within thirty working days after the inspection.
    3. As otherwise required by federal law.
  5. E.  The inspection report shall contain deficiencies identified during an inspection.  Unless otherwise provided by law, the agency may provide the regulated person an opportunity to correct the deficiencies unless the agency determines that the deficiencies are:
    1. Committed intentionally.
    2. Not correctable within a reasonable period of time as determined by the agency.
    3. Evidence of a pattern of noncompliance.
    4. A risk to any person, the public health, safety or welfare or the environment.
  6. If the agency allows the regulated person an opportunity to correct the deficiencies pursuant to subsection E of this section, the regulated person shall notify the agency when the deficiencies have been corrected. Within thirty days of after receipt of notification from the regulated person that the deficiencies have been corrected, the agency shall determine if the regulated person is in substantial compliance and notify the regulated person whether or not the regulated person is in substantial compliance.  If the regulated person fails to correct the deficiencies or the agency determines the deficiencies have not been corrected within a reasonable period of time, the agency may take any enforcement action authorized by law for the deficiencies.
  7. For agencies with authority under title 49, if the agency does not allow the regulated person an opportunity to correct deficiencies pursuant to subsection E of this section, on the request of the regulated person, the agency shall provide a written explanation of the reason that an opportunity to correct was not allowed.
  8. An agency decision pursuant to subsection E or F of this section is not an appealable agency action.
  9. At least once every month after the commencement of the inspection, an agency shall provide a regulated person with an update on the status of any agency action resulting from an inspection of the regulated person.  An agency is not required to provide an update after the regulated person is notified that no agency action will result from the agency inspection or after the completion of agency action resulting from the agency inspection.
  10. For agencies with authority under title 49, if, as a result of an inspection or any other investigation, an agency alleges that a regulated person is not in compliance with licensure or other applicable regulatory requirements, the agency shall provide written notice of that allegation to the regulated person.  The notice shall contain the following information:
    1. A citation to the statute, regulation, license or permit condition on which the allegation of noncompliance is based, including the specific provisions in the statute, regulation, license or permit condition that are alleged to be violated.
    2. Identification of any documents relied on as a basis for the allegation of noncompliance.
    3. An explanation stated with reasonable specificity of the regulatory and factual basis for the allegation of noncompliance.
    4. Instructions for obtaining a timely opportunity to discuss the alleged violation with the agency.
  11. Subsection J of this section applies only to inspections necessary for the issuance of a license or to determine compliance with licensure or other regulatory requirements.  Subsection J of this section does not apply to an action taken pursuant to section 11-871, 11-876, 11-877, 49-457.01, 49-457.03 or 49-474.01.  Issuance of a notice under subsection J of this section is not a prerequisite to otherwise lawful agency actions seeking an injunction or issuing an order if the agency determines that the action is necessary on an expedited basis to abate an imminent and substantial endangerment to public health or the environment and documents the basis for that determination in the documents initiating the action.

Traffic Survival Schools

A.R.S. § 28-3416  Cancellation; suspension and revocation of license; determination; appeal 

  1. After conducting a hearing, the director may cancel, suspend or revoke the license of a school if the director finds that the licensee has not complied with or has knowingly violated this article or any rule adopted pursuant to this article or has been convicted of a violation of title 13 or this title.
  2. Decisions of the director are subject to judicial review pursuant to title 12, chapter 7, article 6.

A.R.S. § 28-3417  Cease and desist orders

  1. If the director has reasonable cause to believe that a traffic survival school licensed pursuant to this article has violated or is violating a law of this state or rule adopted by the director, the director may immediately issue and serve on the licensee, by personal delivery or first class mail at the business address of record, a cease and desist order requiring the licensee to immediately cease and desist from further engaging in the business or the prohibited activity, or both.
  2. A licensee who receives a cease and desist order may submit a written request for a hearing to the director. The licensee shall submit the request for a hearing within thirty days after the licensee receives the cease and desist order. On failure of a licensee to comply with the order or after a requested hearing, the director may suspend or cancel the licensee's license pursuant to section 28-3416.

Motor Vehicle Dealer Licenses

A.R.S. § 28-4366  Hearing on application; appeal

  1. Within thirty days after receipt of the notice of denial, the applicant may petition the director in writing for a hearing on the application. On filing the petition, the director shall fix a date for the hearing.
  2. The applicant has the right to be present at the hearing, to testify in the applicant's own behalf and to have other persons as the applicant desires be present and testify at the hearing.
  3. The director shall issue subpoenas to the persons the applicant requests, requiring them to be present and to testify at the hearing.
  4. A transcript of the testimony of all witnesses taken at the hearing shall be made and preserved.
  5. Within ten days after the hearing, the director shall make written findings of fact and conclusions and shall either grant or finally deny the application. 
  6. If the application is finally denied, the applicant, within thirty days from the date of final denial, may appeal to the superior court in Maricopa county. The action shall be tried as other civil actions and shall be conducted as a trial de novo.

Authorized Third Parties

A.R.S. § 28-5107  Application denial; hearing; appeal

  1. The director may deny an application for third party authorization or certification, or both, under this article and shall advise the applicant in writing within twenty days of the denial and the grounds for the denial if the director determines that any of the following applies:
    1. The applicant is not eligible for third party authorization or certification, or both, under this article.
    2. The application is not made in good faith.
    3. The application contains a material misrepresentation or misstatement.
    4. The applicant has not met the requirements of law.
  2. An applicant who is aggrieved by the denial of an application may make a written request to the department for a hearing on the application within thirty days after service of the notice of denial. If the applicant does not request a hearing within thirty days, the denial is final.
  3. If the applicant requests a hearing, the director shall give written notice to the applicant to appear at a hearing to show cause why the denial of the applicant's application should not be upheld. After consideration of the evidence presented at the hearing, the director shall serve notice in writing to the applicant of the director's findings and order. A timely request for a hearing stays the denial of the application.
  4. If the application is denied, the applicant may appeal the decision pursuant to title 12, chapter 7, article 6.

A.R.S. § 28-5108  Cancellation or suspension of authorization or certification; hearing; appeal

  1. The director may suspend or cancel an authorization or certification, or both, granted pursuant to this article if the director determines that the third party or certificate holder has done any of the following:
    1. Made a material misrepresentation or misstatement in the application for authorization or certification.
    2. Violated a law of this state.
    3. Violated a rule or policy adopted by the department.
    4. Failed to keep and maintain records required by this article.
    5. Allowed an unauthorized person to engage in any business pursuant to this article.
    6. Been involved in any activity that the director determines to be inappropriate in relation to the authority granted.
  2. The director may suspend or cancel an authorization or certification, or both, granted pursuant to this chapter if the director determines that an individual included in the application for authorization or certification:
    1. Made a misrepresentation, omission or misstatement in the application to conceal a matter that may cause the application to be denied.
    2. Has been convicted of fraud or an auto related felony in a state, territory or possession of the United States or a foreign country within the ten years immediately preceding the date a criminal records check is complete.
    3. Has been convicted of a felony, other than a felony described in paragraph 2 of this subsection, in a state, territory or possession of the United States or a foreign country within the five years immediately preceding the date a criminal records check is complete.
  3. The director shall suspend or cancel an authorization of a third party granted pursuant to this article if the director determines that the third party failed to maintain the bond required pursuant to section 28-5104.
  4. If the director has reasonable grounds to believe that a certificate holder or other person employed by an authorized third party has committed a serious violation, the director may order a summary suspension of the third party's authorization granted pursuant to this chapter pending formal suspension or cancellation proceedings. For the purposes of this subsection, "serious violation" means:
    1. Title or registration fraud.
    2. Driver license or identification license fraud.
    3. Improper disclosure of personal information as defined in section 28-440.
    4. Bribery.
    5. Theft.
  5. On determining that grounds for suspension or cancellation of an authorization or certification, or both, exist, the director shall give written notice to the third party or certificate holder to appear at a hearing before the director to show cause why the authorization or certification should not be suspended or canceled.
  6. After consideration of the evidence presented at the hearing, the director shall serve notice of the director's finding and order to the third party or certificate holder.
  7. If a third party authorization or a certification is suspended or canceled, the third party or certificate holder may appeal the decision pursuant to title 12, chapter 7, article 6.

Whom to Contact

If you have any questions or concerns, please contact the Arizona Department of Transportation by using our online form or by calling one of these numbers:

Don Cassano
Ombudsman
Arizona Department of Transportation

Phone: 602.712.4371
Email:dcassano@azdot.gov

If you have made a reasonable effort to resolve any problems with the Arizona Department of Transportation and have not been successful, you may contact this resource:

Arizona Ombudsman-Citizens' Aide
3737 N. Seventh St.
Suite 209
Phoenix, AZ 85014
Phone: 602.277.7292
Phone: 800.872.2879 (Arizona outside Phoenix metro area)
Fax: 602.277.7312
Email: ombuds@azoca.gov