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Redesigned ServiceArizona.com expands online motor vehicle services

Online convenience means fewer visits to an ADOT MVD office
September 30, 2013

PHOENIX – Recent improvements to the design of the ServiceArizona website will make it easier for Arizonans to skip a visit to an Arizona Department of Transportation Motor Vehicle Division office for many common transactions. Instead, customers may renew their vehicle registration, purchase a special license plate and conduct more than 20 other transactions online by using their computer, smartphone or tablet. The website also provides a wealth of information to answer questions about driver license, vehicle title and registration requirements in Arizona.

Over the past 15 years, ServiceArizona has set the industry standard for online customer service.

“When the Motor Vehicle Division launched ServiceArizona in November 1997, it was the nation’s first motor vehicle division eGov service for online vehicle registrations at a time when very little business was conducted over the Internet,” said Stacey Stanton, director of the ADOT Motor Vehicle Division. “Today, ServiceArizona handles more than eight million transactions per year as the preferred transaction method for many of Arizona’s MVD customers.”

ServiceArizona is the only ADOT-authorized online service for conducting driver license and motor vehicle registration transactions. Any transaction that requires a fee will be the same on ServiceArizona or what would be charged in an MVD office. Customers may renew their vehicle registration, purchase personalized and other special license plates, update address/email information, and order a duplicate driver license or identification card.

Other available services allow a customer to purchase a restricted use 3-day or 30-day general use permit, view the available plate credit, apply for driver license reinstatement, obtain duplicate registration, request a plate refund, post a vehicle sold notice, inquire about a lien on a motor vehicle, view a vehicle fee recap for the prior calendar year, obtain their own vehicle or driver license record, verify insurance on file, and request a tab replacement or off-highway vehicle decal.

New technologies include a mobile version of the website and also the installation of ServiceArizona self-service workstations in more than half of the local MVD offices statewide. The workstations provide customers who do not have access to the Internet the ability to renew vehicle registration, obtain a motor vehicle record or register to vote without taking a number and waiting to be served.

Maintaining the privacy and security of each MVD customer’s personal information is ADOT’s highest priority. All confidential records are kept locked inside an “electronic vault” protected by the most advanced security technologies that transmit all transactions in a secure mode using Secure Sockets Layer encryption.

Visit servicearizona.com to experience the redesigned MVD website. For more information about ADOT, visit azdot.gov.