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ADOT News Release

Huge reduction in overtime hours with schedule changes at MVD Tucson offices

Arizona taxpayers see more bang for their buck
February 07, 2017

PHOENIX – What difference can half an hour make? A huge one when it results in an 80 percent reduction in employee overtime.

The Arizona Department of Transportation Motor Vehicle Division has seen major savings in those payroll costs since modifying the operating hours at its three Tucson-area offices. This change was brought about by MVD implementing Lean management techniques, part of the Arizona Management System, that empower employees to find ways to improve the customer experience.

Tucson MVD OfficeIn June 2016, Tucson MVD offices changed their opening time from 8 a.m. to 7:30 a.m. to better serve customers who arrive early and line up prior to the doors opening.

The earlier office opening time helps customers who want to get their business done early in the day and also allows management more flexibility when scheduling employees. Because of that flexibility, the number of employees available to serve customers is more consistent throughout the day and transactions are conducted more efficiently. That in turn results in fewer MVD staff working after closing time to finish various tasks, vastly reducing overtime costs. In the six months since making the change, overtime hours have dropped 80 percent when compared to the same time period a year ago.

“This is a great win for our customers, our employees and the taxpayers of Arizona,” said MVD Director Eric Jorgensen. “Because of the Lean management initiative championed by Governor Ducey, MVD is empowering its employees statewide to come up with ideas that provide a financial benefit as well as improved customer service.”

He added, “Tucson MVD employees now don’t stay late at work nearly as often, which means more time for themselves and their families. And our customers spend much less time at an office with overall wait times dropping by a statewide average of about 20 minutes. This is another way we’re getting people out of line and safely on the road.”

For more information on Tucson office locations visit: azdot.gov/mvd.

Civil RightsTitle VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA)

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, age, sex or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at [email protected]. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, edad, género o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en [email protected]. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.