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Wednesday, February 8, 2017

By opening earlier in Tucson, MVD improves customer service, saves taxpayer dollars

Tucson MVD Office

By Doug Nick / ADOT Communications

Thirty minutes isn’t much.

It takes that much time to wash the laundry, change the oil in your car or watch a sitcom.

No, it’s not much time at all.

But as we told you this week, by opening our Tucson offices 30 minutes earlier, at 7:30 a.m., we’ve decreased wait times at those offices, and we’re saving Arizona taxpayers some money.

Because we open earlier, the number of employees available to serve customers is more consistent throughout the day and customer service is more efficient. As a result, MVD staff get things done sooner, can get home to their families, and overtime hours have plummeted 80 percent since the change was begun last year. It also means customers get in and out faster and have more time to do the things they want to do.

Did I say 80 percent? That’s a lot. And it all started because of a little thing like adding 30 minutes to our business day.

Saving you money is great. Getting you out of line and safely on the road is pretty good, too. MVD is doing both.

Posted by Steve Elliott   |  Labels:  continuous-improvement, Motor-Vehicle-Division, MVD, Tucson-and-Southern


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