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Accept no substitutes: MVD warns against misleading or scam ‘DMV’ websites

ServiceArizona.com is the only authorized MVD customer service site
March 09, 2017

Photo Illustration-DMV-Scam SitePHOENIX – Did you know there is no “DMV” in Arizona?

It’s true, in Arizona it’s known as the Motor Vehicle Division – or MVD for short – and it’s part of the larger Arizona Department of Transportation.

That’s important to customers for a big reason: Doing a web search using “DMV” will often direct you to websites that aren’t affiliated with Arizona’s MVD. That’s why Arizona drivers who need to renew their registration, order a specialty plate, file a sold notice, get a replacement driver license or ID and many other transactions available online should only use ServiceArizona.com.

“ServiceArizona.com is a great way to get people out of line and safely on the road because it’s available to people 24 hours a day, every day of the year,” MVD Director Eric Jorgensen said.

He added, “People need to know that ServiceArizona.com is the only website authorized to do MVD transactions. Customers should beware of misleading or scam websites, some of which may ask you to pay additional fees for online services, which ServiceArizona.com will never do.”

Some unauthorized websites go beyond claiming to offer a service. There are sites that are merely attempts to obtain sensitive personal information that can be used to commit fraud or identity theft. Additionally, MVD does not offer services through phone solicitation. The only legitimate sources for MVD customer transactions are ServiceArizona.com, MVD offices, U.S. mail and Authorized Third Party offices.

MVD maintains a website for general inquires and frequently asked questions at azdot.gov/mvd.

The Arizona Ombudsman – Citizens Aide helps citizens to resolve ongoing issues with State Agencies.

Civil RightsTitle VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA)

Pursuant to Title VI of the Civil Rights Act of 1964, and the Americans with Disabilities Act (ADA), ADOT does not discriminate on the basis of race, color, national origin, age, sex or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el título VI de la Ley de Derechos Civiles de 1964 y la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés), el Departamento de Transporte de Arizona (ADOT por sus siglas en inglés) no discrimina por raza, color, nacionalidad, edad, género o discapacidad.  Personas que requieren asistencia (dentro de lo razonable) ya sea por el idioma o por discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más pronto posible para asegurar que el equipo encargado del proyecto tenga la oportunidad de hacer los arreglos necesarios.