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Better than ever: MVD door-to-door time at historic best

30 minute goal surpassed two months in a row
January 10, 2018

PHOENIX – The amount of time it takes for customers to do business at Arizona Department of Transportation Motor Vehicle Division offices continues to go down and has reached historic levels of improvement.

MVDwaittimesMVD has established a goal of getting customers in and out of offices in an average of 30 minutes or less; and for the months of November and December that goal was easily surpassed.

For both months, door-to-door customer time averaged slightly over 22 minutes in urban offices and approximately 18 minutes in rural locations. In the same period just one year ago, average times were just over 30 minutes in both rural and urban regions. Two years ago, that number was 52 minutes.

“This is a testament to the hard work and commitment of all MVD employees,” said MVD Director Eric Jorgensen. “As part of Gov. Doug Ducey’s Arizona Management System, MVD empowers employees to find ways to do things to better serve our customers. That means more efficient service methods in offices, opening urban locations earlier and offering more options to do business online. Every day we’re exploring new ways to get better, and exciting new innovations are on the way to fulfill the MVD vision to get Arizona out of line and safely on the road.”

A total of just over 207,000 customers were served at physical locations in November with a slightly lower number in December, not counting those who took advantage of MVD office kiosks.


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Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.