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ADOT rolling out online scheduling for VIN inspections

New feature allows customers to fit inspections into their schedule
July 11, 2018

PHOENIX – Until now, getting a more involved vehicle identification number inspection through the Arizona Department of Transportation has required a trip to an inspection site or Motor Vehicle Division office and waiting on a first-come, first-served basis.

That’s changing. Customers are now able to schedule Level 2 and Level 3 VIN inspections through ServiceArizona.com for the Glendale MVD office location. ADOT’s Enforcement and Compliance Division, which handles these inspections, anticipates adding online scheduling for five other locations in Maricopa and Pima counties later this summer.

These inspections confirm the identities of vehicles by matching VIN numbers to titles and other ownership documents.

Offered at MVD offices and Authorized Third Party providers, Level 1 VIN inspections are for out-of-state vehicles without proof of title or registration and for bonded titles. While most vehicles are verified at this level, follow-up inspections sometimes are required by officers at Enforcement and Compliance Division inspection locations:

  • Level 2 when a vehicle’s VIN number can’t be matched or the VIN number isn’t there.
  • Level 3 when a vehicle is a restored salvage or recovered stolen vehicle, or has been involved in a collision.

The change, part of ADOT’s efforts to continuously improve its customer focus using the Arizona Management System, adds to online appointments launched in 2016 for road tests and those applying for a Voluntary Travel ID.

“This scheduling feature will provide a lot of value to our customers by allowing them to fit the inspection into their schedules instead of arriving early at an office and waiting,” said Jeff Stanhope, Enforcement Services Bureau chief for the Enforcement and Compliance Division. “The new feature made sense given that our officers inspect an average of 840 vehicles per week in the large metropolitan areas.”

To schedule an appointment, visit ServiceArizona.com and click on “Vehicle Inspection Appointments.”

Customers should arrive 15 minutes prior to their appointments and check in with the Enforcement Services representative.

ADOT’s goal is to have all VIN inspection locations statewide available for online scheduling by the end of the year.

A list of VIN inspection locations can be found at azdot.gov/mvd under Enforcement.

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Civil Rights

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADOT does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADOT’s Civil Rights Office at civilrightsoffice@azdot.gov. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.

De acuerdo con el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Estadounidenses con Discapacidades (ADA por sus siglas en inglés) y otras normas y leyes antidiscriminatorias, el Departamento de Transporte de Arizona (ADOT) no discrimina por motivos de raza, color, origen nacional, sexo, edad o discapacidad. Las personas que requieran asistencia (dentro de lo razonable) ya sea por el idioma o discapacidad deben ponerse en contacto con la Oficina de Derechos Civiles de ADOT en civilrightsoffice@azdot.gov. Las solicitudes deben hacerse lo más antes posible para asegurar que el Estado tenga la oportunidad de hacer los arreglos necesarios.