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Enhanced Arizona 511 Traveler Information System launched

Advanced technology provides easy access to road conditions
March 07, 2019

PHOENIX – A modernized, mobile-friendly Arizona 511 Travel Information System website and phone line are now available from the Arizona Department of Transportation. The new system uses the latest technology to provide a customized experience with real-time updates from ADOT, the premier source of information on Arizona’s highway system.511 screenshot

The new AZ511.gov website allows users to save their favorite routes and most used traffic cameras. Before leaving for a destination, drivers can log onto AZ511.gov to view incidents along their route, get estimated travel times to their destination and receive alternate route suggestions. Travelers may set up text or email alerts for their routes. Users can also call the 511 phone line to hear personalized updates. The 511 phone line is now easier to navigate and voice recognition has been upgraded.

“Drivers have always turned to ADOT for the most accurate information on Arizona’s highways. The improved website and phone line make it even easier to access the information drivers need to make informed decisions when traveling throughout our state,” said ADOT Director John Halikowski. “As Governor Ducey has said, the principal job of state government is to protect and improve the quality of life for our citizens. Embracing new technology and offering better information to support motorist safety aligns with his charge to state agencies.”

The new site is easy to navigate and includes information not previously available. Speed maps for all of Arizona’s roadways are displayed. Motorists can see the weather forecast, radar, and National Weather Service watches and warnings. Border wait times have also been added. ADOT’s Twitter feed is visible on the home page, making it easy for travelers to get their questions answered by ADOT public information officers.

The 511 phone system includes the ability to transfer directly to state and national parks, airports, and other transportation-related contacts. Additionally, the phone system will allow callers to transfer to the Arizona Adopt a Highway system to report those who litter.

Soon to follow is an AZ511 mobile app for iOS and Android that will offer route planning, advanced monitoring of route conditions, and “drive mode” that will read off critical alerts to drivers.

“The new Arizona Traveler Information System was born out of demand from Arizona motorists for more information – especially during critical events like snowstorms or highway closures. With a 24/7 operations center, ADOT is the principal source of this information,” said Dr. Timothy Tait, ADOT’s director of communications. “While these new services have officially launched, we are still adding features, addressing issues and catching bugs. If you see something we can improve, be sure to look for ‘contact us’ under the ‘About’ link on the website.”

ADOT set up its statewide 511 phone line in 2002 and is part of the nationally-designated three-digit phone number for traveler information. Over the past year, AZ511.gov had more than 65 million hits and the 511 phone line received more than 430,000 calls.

The new AZ511 system is part of a range of tools used by ADOT to help drivers safely navigate the state. With the ADOT Alerts app – available at ADOTAlerts.com – more than 65,000 users are receiving alerts about crashes, serious weather or closures of highways to help them make informed driving decisions based on their location using geofencing technology.

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