By Dani Weber / ADOT Communications
The many process improvements
that Motor Vehicle Division offices have
adopted have resulted in drastically reduced wait times.
Instead of a computerized voice calling customers to open
windows, MVD customer service representatives work
the lines to make sure everyone is prepared with all the
necessary forms and identification necessary for their
The changes are having a big impact and people all across
Arizona are starting to notice.
In our video above, people who visited MVD locations talk about the changes. And
with additional services offered online at ServiceArizona.com
and at ServiceArizona kiosks in select locations,
customers are able to do many of the most common
transactions much faster and at their leisure.
“One hundred percent better now,” noted one customer.
“This used to be a long wait and it isn’t anymore,” said