MVD in the inbox: E-mail updates give customers the latest

PHOENIX – Innovations that are making lines shorter and services more convenient for Arizona Department of Transportation Motor Vehicle Division customers are coming at a rapid-fire pace. To keep up, MVD is using occasional emails to let customers know what’s new.

More than 1.6 million customers currently get registration renewal updates and will also now periodically receive information about MVD service improvements. 

“In just the past few years, MVD has vastly increased the services available online and we need to take more steps to let people know about these innovations, so customers may occasionally get an informational email from MVD,” said Stakeholder Relations Manager Jennifer Bowser-Richards.

• electronic title transfers,
• updating insurance information,
• creating personal AZ MVDNow accounts,
• making office appointments for road tests,
• getting the Voluntary Travel I.D., among other services.

About two-thirds of all MVD transactions can be done online.

Other innovations include streamlined office customer service, expanded operating hours, and shorter wait times for phone customers.

“Obviously, people don’t want to be overwhelmed with emails, so any communication will be infrequent and designed to inform our valued customers about improved or added services options. It’s very important that we keep our customers updated about ways we’re working to get Arizonans out of line and safely on the road,” she added.

To sign up for both email registration renewal notification and updates go to the “Address / email change” tab at www.ServiceArizona.com. Those interested in service improvement updates only may sign up for “Motor Vehicle News and Info” at the “Subscribe to Updates” tab at www.azdot.gov.