ADOT rolling out online scheduling for VIN inspections

PHOENIX – Until now, getting a more involved vehicle identification number inspection through the Arizona Department of Transportation has required a trip to an inspection site or Motor Vehicle Division office and waiting on a first-come, first-served basis.

That’s changing. Customers are now able to schedule Level 2 and Level 3 VIN inspections through ServiceArizona.com for the Glendale MVD office location. ADOT’s Enforcement and Compliance Division, which handles these inspections, anticipates adding online scheduling for five other locations in Maricopa and Pima counties later this summer.

These inspections confirm the identities of vehicles by matching VIN numbers to titles and other ownership documents.

Offered at MVD offices and Authorized Third Party providers, Level 1 VIN inspections are for out-of-state vehicles without proof of title or registration and for bonded titles. While most vehicles are verified at this level, follow-up inspections sometimes are required by officers at Enforcement and Compliance Division inspection locations:

• Level 2 when a vehicle’s VIN number can’t be matched or the VIN number isn’t there.
• Level 3 when a vehicle is a restored salvage or recovered stolen vehicle, or has been involved in a collision.

The change, part of ADOT’s efforts to continuously improve its customer focus using the Arizona Management System, adds to online appointments launched in 2016 for road tests and those applying for a Voluntary Travel ID.

“This scheduling feature will provide a lot of value to our customers by allowing them to fit the inspection into their schedules instead of arriving early at an office and waiting,” said Jeff Stanhope, Enforcement Services Bureau chief for the Enforcement and Compliance Division. “The new feature made sense given that our officers inspect an average of 840 vehicles per week in the large metropolitan areas.”

To schedule an appointment, visit ServiceArizona.com and click on “Vehicle Inspection Appointments.”

Customers should arrive 15 minutes prior to their appointments and check in with the Enforcement Services representative.

ADOT’s goal is to have all VIN inspection locations statewide available for online scheduling by the end of the year.

A list of VIN inspection locations can be found at azdot.gov/mvd under Enforcement.