Surprise MVD office to temporarily close for interior renovation

PHOENIX – Beginning April 13, the Surprise Motor Vehicle Division office will close for interior renovation, according to the Arizona Department of Transportation. The remodeling project will almost triple the customer waiting area capacity, offering customers more efficient and comfortable service at the office.

Currently, because of maximum occupancy guidelines, only 68 customers can be inside at one time, leaving many who visit the Surprise office to wait outside before receiving a number. After the renovation is finished, the office will hold a maximum of 188 customers.

“This renovation is an example of the Motor Vehicle Division’s ongoing commitment to efficient customer service,” said Motor Vehicle Division Operations Director Chuck Saillant. “Our updated offices, self-service kiosks, ServiceArizona website and Authorized Third Party providers provide customers with a variety of quality service options.”

The project is scheduled to last a few months, with the office anticipated to reopen sometime this summer.

Besides increasing the capacity of the customer waiting area, the project will include expanding the number of customer service windows, upgrading the air conditioning system, upgrading the restrooms and enhancing the look of the customer waiting area.

“We are very excited for this remodeling project,” said Surprise MVD Office Manager Tricia Hervey. “The renovation will allow us to better serve our customers in the Surprise and Northwest Valley areas in an expanded, more modern facility.”

While the Surprise MVD office is closed, customers may visit either the Glendale MVD office at 16380 N. 59th Ave. (59th Avenue south of Bell Road) or the Phoenix-Northwest MVD office at 20626 N. 26th Ave. (north of Loop 101). Customers may also choose to visit one of MVD’s Authorized Third Party providers.

MVD is in the process of placing a ServiceArizona self-service kiosk at the Surprise City Court for public use. Customers can also access more than 20 MVD services online through ServiceArizona.com.

A list of MVD office locations and Authorized Third Party providers can be found online at azdot.gov/mvdlocations.