No. The device has a battery back up to protect the data log's memory. However; due to security precautions to detect tampering, if the device detects a change in battery voltage; such as a ‘battery disconnect’, it may register as a tampering event and recall your device to the service center so the technician may conduct a tamper check and this may be reported to the MVD as a tampering violation. If mechanical services must performed on your vehicle, please notify your manufacturer prior to services.

Complaints

If you have a complaint about the service you received or the device that was installed, please submit your complaint below.

How to submit a complaint:

Click "Submit Complaint" below. Provide all necessary contact information. 
In addition, please provide the following:

ARS 28-1461 states that the person shall not operate a motor vehicle unless it is equipped with a certified ignition interlock device. If you cannot install on all your vehicles, it is not permissible for you to drive your other vehicles that are not installed with an interlock device during your requirement.

A removal is electronically reported to the department. If a device is not reinstalled and the MVD does not receive proof of an install within 72 hours, the driving privileges will be immediately suspended and you will be required to start your original time over.

Yes. If you choose to switch vehicles or manufactures, once the device is removed you have 72 hours to get the device reinstalled to avoid a non-compliance violation and start your original time over. While the device is removed, it is against the law to drive a vehicle without the interlock installed. Contact your manufacture for swapping options.

Contact us to verify if your interlock requirement has been extended and/or to determine the date you will qualify to have the device removed.

State law requires the interlock remain installed for at least one year beginning on the date of reinstatement eligibility of your driving privilege or on the date we receive notice of your conviction, whichever occurs later (see ARS 28-3319). You may also contact MVD to determine the date you qualify to have the device removed.

Contact us to verify that you are eligible to have the interlock removed.

There is no simple answer to this question. Of course, you must keep the interlock installed until the end of the original requirement period. If you are still waiting for your hearing when the original period expires and you keep the device installed, you will be responsible for the additional maintenance expenses. If you remove the interlock and the decision of the Hearing Office is not in your favor, you must have the interlock reinstalled (at your own expense) to begin the extension requirement.

Contact the Executive Hearing Office.