Are there any provision in the law to modify an interlock to accommodate a person with medical conditions?
No, there are no provisions for exempting individuals with medical or other conditions from a mandatory ignition interlock order.
Can I have an interlock installed on a motorcycle?
Not many companies will install an interlock device on a motorcycle. Those that will, often require additional items to ensure security and compliance of the device. Contact an interlock manufacturer for more information.
What if I am taking medicine with an alcohol base or recently used mouthwash?
During a training session provided by the service center, drivers are cautioned about common substances that contain alcohol, including mouthwashes and medications. If the blood-alcohol concentration of the driver, as measured in the breath, is over the preset limit, the driver will not be allowed to start the vehicle.
Will the interlock lose all memory if the battery is disconnected?
No. The device has a battery back up to protect the data log's memory. However; due to security precautions to detect tampering, if the device detects a change in battery voltage; such as a ‘battery disconnect’, it may register as a tampering event and recall your device to the service center so the technician may conduct a tamper check and this may be reported to the MVD as a tampering violation. If mechanical services must performed on your vehicle, please notify your manufacturer prior to services.
How do I file a complaint against the interlock provider?
Complaints
If you have a complaint about the service you received or the device that was installed, please submit your complaint below.
How to submit a complaint:
Click "Submit Complaint" below. Provide all necessary contact information.
In addition, please provide the following:
I have more then one vehicle but cannot afford or choose not to put a device in all of them. What do I do?
ARS 28-1461 states that the person shall not operate a motor vehicle unless it is equipped with a certified ignition interlock device. If you cannot install on all your vehicles, it is not permissible for you to drive your other vehicles that are not installed with an interlock device during your requirement.
What happens if I remove early?
A removal is electronically reported to the department. If a device is not reinstalled and the MVD does not receive proof of an install within 72 hours, the driving privileges will be immediately suspended and you will be required to start your original time over.
Can I transfer my interlock to a different vehicle?
Yes. If you choose to switch vehicles or manufactures, once the device is removed you have 72 hours to get the device reinstalled to avoid a non-compliance violation and start your original time over. While the device is removed, it is against the law to drive a vehicle without the interlock installed. Contact your manufacture for swapping options.
My removal date for the interlock is next week, and I have been informed by my service center that I had a violation. Can I remove the interlock now?
Contact us to verify if your interlock requirement has been extended and/or to determine the date you will qualify to have the device removed.
Why can’t I remove the interlock one year from when I had it installed?
State law requires the interlock remain installed for at least one year beginning on the date of reinstatement eligibility of your driving privilege or on the date we receive notice of your conviction, whichever occurs later (see ARS 28-3319). You may also contact MVD to determine the date you qualify to have the device removed.