Continuous Improvement

From the Director: Consolidating state’s vehicle fleet saves money and maximizes resources

From the Director: Consolidating state’s vehicle fleet saves money and maximizes resources

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From the Director: Consolidating state’s vehicle fleet saves money and maximizes resources

From the Director: Consolidating state’s vehicle fleet saves money and maximizes resources

By John Halikowski / ADOT Director
October 25, 2021

In 2015, Governor Doug Ducey introduced the Arizona Management System to Arizona state government. As an early adopter, ADOT applied the Governor’s AMS principles to all of our operations, including our fleet management and services. The AMS system revolutionized ADOT’s fleet management to the point where we are now responsible for servicing and maintaining the entire state government’s vehicle fleet of cars, trucks, vans, etc., while improving service to customers. 

Arizona’s fleet consists of 10,000 state vehicles, heavy equipment and emergency response units. ADOT has the largest share, with more than 4,000 vehicles and heavy off-road equipment, and more than 20 Equipment Shops around the state. Through approved legislation signed by Governor Ducey, the fleet has now been transferred from the Arizona Department of Administration to ADOT.  We now support more than 60 state agencies. With this consolidation, the state fleet operations follow the same uniform guidelines for ADOT’s fleet operations, including purchasing and preventative maintenance.

ADOT also chairs the State Fleet Council, which is responsible for introducing standardized fleet best management practices, reducing duplication, cutting costs and improving processes -- AMS principles in action. The Council follows continuous improvement tools to improve efficiency and eliminate waste. 

I am happy to report the Council has already had success under the fleet consolidation effort:

  • Reduced underutilized assets including sedans, minivans, half-ton pickups and SUVs, saving more than $6 million.
  • Implemented a 10-point fleet vehicle replacement system.
  • Expanded the surplus customer base with an online fleet auction process which provides world wide coverage.
  • Moved preventative maintenance schedules from 6,000 miles to 8,000 miles while following manufacturer’s guidelines.
  • Implemented a cost-savings statewide fleet tire policy.
  • Sold more than 1,000 vehicles for other agencies since March 2020. 
  • Working to maximize the state’s order size when replacing vehicles, by grouping most state agencies together for deeper discounts.
  • Implemented a statewide GPS contract, having installed more than 2,500 units to monitor, track and maximize vehicle use, and to safeguard employees by monitoring seatbelt use.

The fleet consolidation effort is a win-win for taxpayers and the state. We are already witnessing savings by reducing the size of the state’s fleet, ordering in bulk and selling vehicles online. We are creating uniform guidelines and processes that will maximize resources and provide improved service to customers. This is what Governor Ducey envisioned for Arizona state government and what AMS is all about!

Rounding up the owner of lost livestock gets easier

Rounding up the owner of lost livestock gets easier

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Rounding up the owner of lost livestock gets easier

Rounding up the owner of lost livestock gets easier

By Doug Nick / ADOT Communications
October 18, 2021

It’s not often that the subject of livestock comes up here at the ol’ ADOT Ranch. In fact, the ol’ ADOT Ranch is really more of an office building, but let’s not ruin the magic, okay? 

Be that as it may, the issue of cattle, sheep and other animal forms in nature’s wonderama has actually been the subject of some attention among us “ranchers,” and well, the real ranchers who are so vital to making Arizona great.  

If you’ve ever driven one of the many rural highways we have in our state you may have noticed the fencing located a few feet on either side of  the road. That’s pretty important stuff because it helps to keep critters off the roadway. As you can imagine, that’s a good thing since livestock and vehicles definitely do not mix.

Cattle and other animals have a serious disadvantage inasmuch as they cannot read, therefore can’t get a driver license and do not understand that a road is no place for them to be. Hence when they manage to get on a road because a fence is broken, a gate is left open or there was a suspiciously well-organized cattle escape plan, that’s trouble for everyone.

One kind of trouble is, who to call to round up the miscreant livestock? There are lots of ranchers and landowners in our very big and sometimes wide-open state and this has meant a lot of delays figuring out who owns what and where. Meanwhile the cattle, and perhaps even buffalo, roam. 

What to do? Well, Traffic Operations Dispatch Supervisor Vince Irwin, hatched a plan. He conducted research with various state, county and private entities and compiled a comprehensive resource list of about 100 ranchers and their contact information and areas of responsibility and ownership. He also noted their unique brand identifiers and gate access codes. 

Now, when our team hears about a problem, they can get hold of people much more quickly and get things back in order. 

That will never solve the inherent problem of livestock hitting the road, so to speak, but it will make getting them back where they belong much simpler and faster. That will help keep those critters and, most importantly, motorists like you, much safer.

ADOT smooths process for school bus drivers to report stop sign violators

ADOT smooths process for school bus drivers to report stop sign violators

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ADOT smooths process for school bus drivers to report stop sign violators

ADOT smooths process for school bus drivers to report stop sign violators

August 3, 2021

PHOENIX – With school buses prowling through neighborhoods again as school resumes, drivers should expect to wait when the bus’s stop sign arm is extended while children are boarding and exiting the bus. However, about 13,000 motorists each year are reported by Arizona school bus drivers for not stopping as required.

A new streamlined process is allowing the Arizona Department of Transportation Motor Vehicle Division to send warning letters more quickly to owners of vehicles that were reported as not stopping for the school bus stop sign.

Using an online form, bus drivers can send a complaint of a stop sign violator directly to ADOT’s Motor Vehicle Division. MVD then sends a notification letter, which is not a citation, to the vehicle owner as an effort to call attention to the seriousness of running the stop sign, which allows students getting on and off the bus a safe space to cross the street.

Previously, school bus drivers would fax forms to the Arizona Department of Public Safety, which then emailed or faxed the reports to MVD.

“Oftentimes, the reports were in batches and difficult to read, and it put DPS in the middle,” said MVD Senior Division Administrator Susan Trask. “We created an online form for the bus drivers to complete, removing DPS completely from the process, and making the submission electronic. This removed the need to fill out a form to fax or email.”

Motorists, who are issued citations by law enforcement officers for passing a school bus when a stop arm is extended, could face a civil penalty and possibly a suspended driver license under state law.

Pokey-picker-upper tool gives maintenance crews a pick-me-up

Pokey-picker-upper tool gives maintenance crews a pick-me-up

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Pokey-picker-upper tool gives maintenance crews a pick-me-up

Pokey-picker-upper tool gives maintenance crews a pick-me-up

By Kim Larson / ADOT Communications
February 3, 2021

What’s a “pokey picker upper,” you ask? This uniquely named idea implemented by Timothy Mitchell, highway operations supervisor for the Quartzsite Maintenance Unit, has allowed his team to spend less time transporting equipment to the shop and is creating savings in repair costs. 

“When we were doing regular spot litter removal, the number of flat tires we were getting was so high, we needed to come up with a way to reduce that waste,” Mitchell said.

That push for a countermeasure became the idea of the pokey picker upper. 

Because so many pieces of metal were causing the damage, a magnet seemed the best way to tackle the problem. The real quandary, however, was how to find a way to use the magnet to grab the metal before it could puncture any tires. Mitchell brainstormed an idea and quickly welded together a prototype. A 3-foot bar was affixed to the front of the truck and the magnetic bar hung from that, hovering just above the ground. That's what you see in this photo to the right. He also made it interchangeable so it is easily moved to either the passenger or driver side of the vehicle, depending on where it is needed. 

Crews began using the new tool in August. The maintenance unit discovered it worked well and since then their welder has improved upon the prototype. The upgraded version will be reproduced for other vehicles across the agency doing similar duties with potential for tire damage.

They are still compiling data for the number of hours and costs related to the flat tires. But Mitchell said before they were trekking to the shop two to four times a week for repairs, and now it's only once or twice a month, which is a substantial improvement. 

And what about the very scientific name? Mitchell said “It kind of just came to me.”

Spoken like a true inventor!

This device is an example of how ADOT employees are committed to solving problems and eliminating wasteful processes by using Governor Doug Ducey's Arizona Management System

ADOT Insurance Recovery Unit recoups millions for highway damage

ADOT Insurance Recovery Unit recoups millions for highway damage

I-17 101 traffic interchange

ADOT Insurance Recovery Unit recoups millions for highway damage

ADOT Insurance Recovery Unit recoups millions for highway damage

August 3, 2020

PHOENIX – When a crash damages the state highway system, the Arizona Department of Transportation’s Insurance Recovery Unit makes sure taxpayers don’t get stuck with the bill unnecessarily.

This operation recovered more than $5 million during the fiscal year that ended June 30, accounting for 98% of crash-related maintenance costs. In all, the Insurance Recovery Unit processed 2,701 claims during fiscal 2020, the most it’s ever handled in a year.

The Insurance Recovery Unit, comprised of professionals with insurance industry backgrounds, reaches out to the responsible parties and their insurance carriers to recover repair costs. The money received goes into the State Highway Fund.

Since its inception in 2012, the unit has recovered around $45 million for damage to the state highway system.

Thanks to process improvements developed using the Arizona Management System championed by Governor Doug Ducey, the Insurance Recovery Unit has dramatically increased the speed with which it resolves claims. Since fiscal 2015, when the unit processed 1,152 claims, its total has increased each year.

The Insurance Recovery Unit reorganized operations to have separate teams tasked with researching responsible parties, sending requests and negotiating the final amounts recovered. Before that, each adjuster in the unit handled all aspects of a claim.

“Another improvement that’s paying big dividends is going totally paperless, which saves time and money,” said Jim Cupp, who leads the Insurance Recovery Unit. “We get our demands out faster and thus are able to handle more claims.”

The recovery process begins when law enforcement responds to an incident in which guardrail, a bridge or some other component of the highway system has been damaged. The officer will mark the damaged item with a sticker that has the incident report number on it. When ADOT is notified of the damage and makes the repair, a member of the Insurance Recovery Unit will contact the responsible party or their insurer to file a claim.

To learn more about how the Arizona Management System helps ADOT deliver value every day for Arizonans, please visit azdot.gov/AMS.

Governor honors partnership between Arizona Highways, State Parks

Governor honors partnership between Arizona Highways, State Parks

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Governor honors partnership between Arizona Highways, State Parks

Governor honors partnership between Arizona Highways, State Parks

September 3, 2019

PHOENIX – Governor Doug Ducey has honored Arizona Highways and Arizona State Parks and Trails with his Good Government Award for a collaboration that includes a one-year subscription to the magazine when someone purchases an annual parks pass.

The award celebrates innovations stemming from the Arizona Management System, which empowers all state employees to continually improve processes and value to customers.

Arizona Highways, published by the Arizona Department of Transportation, has added 12,500 subscribers since the promotion launched in July 2018, while the magazine promotes standard and premium annual passes available from Arizona State Parks and Trails. Additionally, Arizona State Parks and Trails has seen a nearly 11% increase in pass sales and promotes Arizona Highways magazine on its website, via social media channels, in parks and on vehicles throughout the state.

The partnership has helped both the magazine and Arizona State Parks and Trails better promote travel and tourism around Arizona.

“Governor Ducey has set a goal of making Arizona the No. 1 place to visit and recreate,” said Kelly Mero, publisher of Arizona Highways. “This innovative partnership developed using tools from the Arizona Management System has helped increase awareness of our state’s hidden gems and encourage visitors and residents alike to get out and explore Arizona.”

Using structured problem-solving under the Arizona Management System championed by Governor Ducey, representatives of Arizona Highways and Arizona State Parks and Trails identified needs and goals as well as responsibilities and roles. One key to this effective collaboration was Arizona Highways developing a strong understanding of Arizona State Parks and Trails’ membership model and customers.

“This partnership showcases what two agencies can do when they work together toward a common goal,” said Bob Broscheid, executive director of Arizona State Parks and Trails. “Combining the 35 state parks with the gorgeous photography and amazing storytelling found in Arizona Highways Magazine is a natural fit and a great collaboration.”

For more information on annual passes available from Arizona State Parks and Trails, or on any of the 35 state parks, please visit azstateparks.com.

Arizona Highways, known internationally for showcasing state’s landscapes, wildlife and history through stunning photography and compelling stories, has subscribers in all 50 states and more than 100 countries. It also publishes a variety of books and calendars. To learn more or to subscribe, please visit ArizonaHighways.com.

To learn more about how the Arizona Management System helps ADOT deliver value every day for Arizonans, please visit azdot.gov/AMS.