PHOENIX – Opening a new customer service location usually means cutting a ribbon at the door, but that can’t happen at the newest Arizona Department of Transportation Motor Vehicle Division offices because they’re located entirely in cyberspace.
An analysis of MVD customer traffic for the 2017 fiscal year shows that the upsurge in online usage at ServiceArizona.com and its associated kiosks is essentially the same amount of traffic experienced at two large urban “brick and mortar” MVD offices.