With fire restrictions in place, and to ensure the safety of staff and customers, the Arizona Department of Transportation Motor Vehicle Division office in Globe is temporarily closed. There is no timetable for reopening. 

Customers can complete MVD services by going online at www.azmvdnow.gov or www.servicearizona.com; or call MVD at 602-255-0072.

Two-thirds of all MVD services and transactions can be completed online at www.azmvdnow.gov. Here’s a sampling of what can be done online:

• Renew vehicle registration
• Renew driver license
• Order a replacement driver license or ID card
• Change your address
• Order specialty and personalized license plates
• Submit a sold notice

PHOENIX – In order to strengthen efforts to protect the health and safety of all Arizonans during the current pandemic, all Arizona Department of Transportation offices, including the Motor Vehicle Division, now require employees and customers to wear face coverings.

“Our first priority is the safety and well-being of our customers and employees,” ADOT Director John Halikowski said. “COVID-19 is a significant health threat and we are committed to doing everything we can to protect Arizonans, especially those in vulnerable populations.”

Based on guidelines from state and national public health authorities, ADOT is making the wearing of coverings mandatory for employees and customers who have appointments at MVD offices and any other ADOT locations where the public does business. This includes ports of entry and Enforcement and Compliance Division offices, VIN inspection locations and the Executive Hearing Office, among others. Previously, only customers at MVD offices with road-test appointments were required to wear face coverings. 

Many Arizona municipalities are requiring people to wear coverings in public, and ADOT urges customers to be aware of the policies in their communities. 

The vast majority of customer contacts occur at MVD offices. Locations have been open since the public health emergency was declared in March, but appointments are required and are limited to services such as first-time driver licenses, first-time registrations and road tests. 

While the face covering requirement is new, since the declaration of the public health emergency MVD offices have implemented a number of procedures to protect the public’s health:

• MVD began limiting all office visits to appointment-only to reduce the number of customer and employee interactions. This also discourages lines forming outside.
• Every office now has clear screens separating employees and customers as well as social distancing markers.
• To further reduce the need for customers to visit an office, a statewide customer service phone line at 602.712.2700 was established to handle some transactions. Customers may also email MVD through the ADOT Contact page at azdot.gov.  Also, online offerings increased significantly with more services added to azmvdnow.gov.
• There is added cleaning of each location on a regular basis.
• Many MVD services are available online anytime at azmvdnow.gov or through ServiceArizona.com.
• Online options are especially important as the customer service experience has been impacted due to the coronavirus. Call center operations have been diminished, meaning call queues can be more than 30 minutes before reaching a customer service representative. 

“ADOT continues working with our telephone system providers to improve the customer experience,” Halikowski said. “We are operating in unprecedented times and our customers are feeling the stress of that when trying to do business with us. We recognize this is not the level of service that the public has come to expect, or that we expect from ourselves, and we are working hard to find new ways to safely and effectively serve the public.”

With employees absent due to illness and quarantine requirements, customer service representatives are feeling the pressure to maintain acceptable levels of service – building on the improvements heralded at MVD over the past few years. 

“Before this public health emergency, MVD was focused on improving the customer experience and reducing wait times in offices. We haven’t lost that focus,” said Eric Jorgensen, director of ADOT’s Motor Vehicle Division. “We know today’s situation for customers isn’t good, and we apologize for that. At the same time, we have offices around the state with front-line workers dedicated to keeping pace with the needs of our customers. Under stressful and hectic conditions, they are pushing forward to provide critical services for the public. We are making process and technology improvements every day to make the situation better for Arizonans.” 

The face covering requirement for employees, customers and visitors will be effective Monday, June 22.

For more information: azdot.gov.

PHOENIX – With Motor Vehicle Division offices currently limited to essential services that require in-person visits by appointment, the Arizona Department of Transportation strongly recommends that customers try going online, visiting Authorized Third Party offices or using the U.S. mail before seeking office appointments.

Due to the current public health situation, MVD offices cannot accept walk-in customers. 

Call volume is very high to the statewide MVD customer service hotline at 602.255.0072, where customers needing to conduct essential transactions can make office appointments, in part because customers are trying to schedule visits for services that don’t require them.

The only essential services that must be done at an MVD office are: first-time driver licenses or ID cards; first-time vehicle registrations; and some complex title work. 

For all other MVD needs, there are several options including going online at ServiceArizona.com, which will direct customers to a menu of MVD services, including those offered through secure, personal accounts at azmvdnow.gov. Customers can learn more about setting up an AZ MVD Now account at azdot.gov/motor-vehicle-services.

Authorized Third Party offices provide another option. Many provide full MVD services, while others have limited offerings. For information about hours, locations and the MVD services provided, please visit ServiceArizona.com. 

While the learner’s Permit Test @ Home is available online at azmvdnow.gov, no appointments are being accepted to complete the learner’s permit process because of health guidelines limiting capacity at MVD offices. ADOT is encouraging customers to delay getting learner’s permits until further notice. 

For more information, please visit azdot.gov.