Prescott MVD workers go beyond the call of duty

By Doug Pacey / ADOT Communications

Prescott MVD water damage employees customer service cleanupIn early March, some Prescott Motor Vehicle Division office staff members learned that a water leak had damaged the interior of their building.

The building’s water supply was shut off quickly, but the leak had already done damage. Water came through the ceiling and affected workstations that are used by customer service representatives to assist customers and spilled into the lobby area, too. The initial diagnosis that night called for closing the office the next business day, which would result in cancelled appointments for dozens of customers, so the mess could be cleaned and repairs made.

But that’s not what happened.

Instead, Prescott MVD staff, plus an ADOT Facilities employee who pitched in on a vacation day, arrived at the building the next day, cleaned up and opened the office to customers that day.

“We came in early and reorganized, cleaned up after the flooding and reset the lobby for our customers,” said Debra Schaible, MVD North Region Manager. “We didn’t have to close and were able to open that day.”

Kudos to the Prescott MVD staff for going the extra mile!

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