Filing an ADA Discrimination Complaint

Complaints (in English or Spanish) may be filed by any person who believes that he or she has been excluded from participation in, or denied access to, programs or activities; denied benefits or services; or subjected to discrimination on the basis of race, color, national origin, or disability.

Complaint forms can be faxed, emailed, or mailed, upon request.

A signed, written complaint must be submitted within 180 days of the alleged discriminatory act (or latest occurrence). Complaints may be filed with these agencies:

All complaints should contain these elements:

  • The name, address, telephone number and signature of the complainant
  • The facts and circumstances surrounding the claimed discrimination, including date of allegations, and the basis of the complaint (e.g., race, color, national origin, disability)
  • Any names of persons, if known, whom the investigator could contact for additional information to support or clarify the allegations
  • The corrective action being sought by the complainant

If you require assistance completing a complaint form please contact 602.712.8946.


Contact Us

Questions or comments about ADOT's ADA Program can be directed to:

ADOT Civil Rights Office
206 S. 17th Ave., MD 155A
Phoenix, AZ 85007
Phone: 602.712.8946

ADA Recommendation and Comment Form

Krystal Smith
Civil Rights Compliance Manager
ADA/504 Coordinator

ADA/504 Program Manager

Keely D'Amour-Toy
Civil Rights Specialist

Joanna Lucero
Civil Rights Specialist

Vernon Jamison
Civil Rights Specialist