MVDNow

AZ MVD Now a real-world solution for current MVD needs

AZ MVD Now a real-world solution for current MVD needs

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AZ MVD Now a real-world solution for current MVD needs

AZ MVD Now a real-world solution for current MVD needs

By Doug Nick / ADOT Communications
March 30, 2020

Did you know that MVD employees live in the real world? Believe it or not, it’s true. We have to register our vehicles, renew our license, take care of title work and all those other things you can get done at MVD.

We know the pros and cons of an MVD visit, and we’d like to think (because data show it) that over the past few years, the customer experience has gotten a lot more efficient and quicker.

Obviously, for the time being things are a bit challenging. And that’s why we’ve had to make some changes on the fly, so to speak. Because of our new favorite term, “social distancing,” we’re limiting MVD office visits to only those essential services that have to be done in an office, and everything is by appointment. The number of services that require you to come by an office is actually pretty small. Of those, two biggies, renewing a license or getting an AZ Travel ID, can actually wait a while.

Getting an AZ Travel ID matters, but it can wait a bit. That’s because the federal government has extended the deadline from October of this year to Oct. 1, 2021. That extra time means that you should put it off until we’re past this public health situation. Also, for anyone whose driver license is set to expire between March 1 and Sept. 1, it’s automatically been extended by six months. It’s already a part of your motor vehicle record, but if you really want a physical license with the new date you can order one online at ServiceArizona.com.

That brings us to our call to action for all of you. Since very few services really need to be done at an office, please try ServiceArizona.com first. Once you’re there, you’ll see an application called AZ MVD Now. This is a secure, personal account that every current MVD customer already has. All you need to do is activate it. Right now, it provides basic title services, a chance to look at your vehicle registration history, take the learner’s permit test online and a few other things. In about a month, a lot more will become available at AZ MVD Now.

We’ve developed a short video explaining AZ MVD Now. It really would be worth your time to take a look and get a better idea of how MVD is working tirelessly to get Arizona out of line and safely one the road. Expanding our online presence is a huge part of how we’re doing that.

Trips to the MVD eliminated for learners' permits

Trips to the MVD eliminated for learners' permits

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Trips to the MVD eliminated for learners' permits

Trips to the MVD eliminated for learners' permits

March 1, 2018

Permit at Home

By Doug Nick / ADOT Communications

Fifteen years and six months.

Ask any parent and they will tell you that’s exactly the amount of time it takes for them to get gray hair, because that’s how old your kid has to be in order to get a learners’ permit.

This is a modern phenomenon, of course. Back in the day, parents didn’t have to think about this.

George Washington had a dad, and the father of the Father of our Country didn’t have to worry about his son George falling off his horse at the tender age of 10 or whatever. Nope, li'l Georgie just rode Ol' Paint without any thought of having a permit and instead used his brainpower to invent America.

Julius Caesar, remember him? His mom never gave one thought to Jules taking the chariot for a spin when he was a lad. Instead, she spent her time in the kitchen inventing a great salad…

But today, well, we have paperwork because getting behind the wheel is kind of a big deal. No, it’s actually a REALLY BIG deal, and we want every driver to be well-informed about driving laws and procedures during the learning process that happens before getting an actual Driver License. But we also want to make the process for getting the Learners’ Permit more efficient.

It’s called the Permit Test @ Home, and it will mean one less reason to drive to the MVD to take a written test, which means Junior can take the test in your family room and spend more time doing homework. Yea!

The Permit Test @ Home is available to parents by setting up a free personal AZ MVD Now account, which you find at ServiceArizona.com. The parent or guardian will then register their teen for the Permit Test @ Home and agree to the terms. Parents must certify that they will proctor the exam fairly, which, as you will see in a moment comes with the added motivation of the survival instinct. For teens under the age of 18, the application must be signed by a parent or guardian who is responsible for damage caused by negligence or the willful misconduct of the child. Also, state law requires that any child with a permit may only drive with a licensed driver in the front seat. That’s a pretty strong motivation for the licensed driver, who is usually dear ol’ mom or dad, to ensure the permit holder has faithfully learned enough to pass the test.

Oh, we should also mention that one thing hasn’t changed: to get an actual Driver License at the age of at least 16, potential drivers will still have to take a road skills course. That’s in a car, not a horse… or a chariot. Times change, and so does MVD.

MVD revolutionizes customer service with personal accounts

MVD revolutionizes customer service with personal accounts

I-17 101 traffic interchange

MVD revolutionizes customer service with personal accounts

MVD revolutionizes customer service with personal accounts

January 30, 2018

PHOENIX – It just became easier to do business with the Arizona Department of Transportation Motor Vehicle Division, and more enhancements are on the way.

For the first time ever, customers can now set up an online personalized account to manage all their MVD needs through the new AZ MVD Now portal, which is accessible through ServiceArizona.com.

“This is just the tip of the iceberg,” said MVD Director Eric Jorgensen. “AZ MVD Now works like having an account with an online retailer. This will revolutionize how people do business with MVD much like people’s shopping habits have been transformed by the internet. This will open the door to maximize the number of MVD transactions done online. Right now that number is a little more than half, but eventually most will be available through AZ MVD Now.”

“Among the first major improvements we will unveil sometime in 2018 is allowing customers to transfer titles online, which will make it much easier for people to buy and sell vehicles without having to do paperwork at a physical location,” he added.

The current ServiceArizona.com method for conducting individual, point-in-time transactions remains in place, but AZ MVD Now, which represents the ongoing implementation of the Arizona Management System championed by Gov. Doug Ducey, provides a higher level of individualized service, including:

  • Create an account: AZ MVD Now allows you to manage your interactions with MVD. All of the vehicles titled and/or registered in your name are associated with the account.
  • Fund the account: When paying at an MVD office or online, you can still use a traditional form of payment such as debit, credit or EFT. Or you may pay with funds in your new financial account.
  • Issue a prepaid voucher: This functions like a store credit and allows flexibility of who pays for transactions.
  • View a title: A vehicle owner can see full title details on vehicles they own. Additionally, there is a limited view where a citizen can look up a vehicle to confirm the vehicle is eligible for transfer.

Jorgensen noted, “Arizona’s MVD is among the first motor vehicle agencies in the U.S. to adopt this technology that will make it easier for MVD to fulfill its vision to get Arizona out of line and safely on the road.”