Heed this message when it comes to MVD services

Heed this message when it comes to MVD services

Heed this message when it comes to MVD services

By Doug Nick / ADOT Communications

April 7, 2020

ADOT gets a lot of attention for the creative highway messages we put up from time to time. Occasionally, we get to have some fun with them, and that’s usually when we get a little love that proves that people really do read these things.

Their impact is huge. And that’s why we’re happy to see some very timely information being added to some of these signs.

For much of April, you may see a message urging you to use ServiceArizona.com for your MVD needs. While that’s always a good idea since more than two-thirds of MVD services are found there anyway, it’s especially important now. The current public health situation means that while MVD offices are open, we’re limiting the available services to just those that absolutely need to be done in person, and we require an appointment, too. It’s all about social distancing and keeping everyone as safe as possible.

We’re helped by a couple of factors. The state has granted an automatic six month extension for driver licenses that were set to expire between March 1 and Sept. 1. Those office visits can be delayed. Also, the REAL ID deadline, which was Oct. 1, 2020, has been pushed back a full year. Getting your AZ Travel ID is still important, but it can wait.

That means very few things really need to be done in person. If you’re unsure, you can call our statewide customer service number at 602.712.2700 between 7:30 a.m. and 4:30 p.m. Monday through Friday and a customer service representative will help you. Chances are, you can get things done online.

And if you’re rolling down the highway, look for a message board with a friendly “SOCIAL DISTANCE USE MVD ONLINE AT SERVICE ARIZONA” reminder. And tell a friend.

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MVD office appointments required, license expirations extended

MVD office appointments required, license expirations extended

MVD office appointments required, license expirations extended

March 23, 2020

For the most current information about MVD services and appointments, visit azdot.gov/mvd.

*** Updated information December 2020 ***

In December, Gov. Doug Ducey issued an Executive Order deferring requirements to renew standard driver licenses that have an expiration date between March 1, 2020, and February 28, 2021, by one year from their original expiration date.

MVD office visits are by appointment-only and masks are required to be worn in MVD offices. Some MVD office appointments – permit tests, road tests, Travel ID and driver license renewal – can be scheduled online at AZMVDNow.gov. Other MVD appointments can be scheduled by calling the statewide service number at 602.255.0072 between 8 a.m. and 4:30 p.m., Monday through Friday. Vist the Contact MVD page for more information.

Two-thirds of all MVD transactions can be completed online at AZMVDNow.gov and ServiceArizona.com. These include registration renewals, ordering a duplicate driver license, title transfers, sold notices, updating insurance information, and many more.

Customers can also complete many transactions at Authorized Third Party offices.

For more information: azdot.gov/mvd.

*** Original news release from March 2020 is below ***

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division reminds customers that all MVD office visits require an appointment. Only services that have to be done in person are available. This does not apply to Authorized Third Party providers.

To reduce the number of people who may require office visits, Gov. Doug Ducey last week issued an Executive Order extending the driver license expiration date by six months for anyone whose license expires between March 1 and Sept. 1.

In order to make an appointment, customers should call the statewide service number at 602.712.2700 between 7:30 a.m. and 4:30 p.m. Monday through Friday. In addition to setting up appointments, MVD agents will determine if a customer can get their MVD service online and assist if necessary. More than two-thirds of MVD services are available at ServiceArizona.com.

For more information: azdot.gov/mvd.

Service Arizona

Heed this message when it comes to MVD services