ServiceArizona

TUCSON – Getting customers out of line and safely on the road doesn’t usually mean literally breaking down walls, but for one Arizona Department of Transportation Motor Vehicle Division office, it’s a way to continue making improvements for customers.

The Tucson Regional office, located southeast of downtown Tucson at 3565 S. Broadmont Drive, has been undergoing renovations to create a more open, orderly and customer-friendly layout. Completing this work will require a temporary two-day closure on Thursday, May 18, and Friday, May 19.

PHOENIX – It’s goodbye to guesswork. If you need to take a road test to get your driver license, the number of available online appointments at Arizona Department of Transportation Motor Vehicle Division offices just went up more than 30 percent.

There are now more than 900 daily appointments available statewide every business day at the MVD offices that conduct road tests. Of those, more than 600 are available at locations in metro Phoenix and Tucson – the busiest areas for MVD.

PHOENIX – You like them. You really like them. Kiosks, that is.

The humble self-service kiosk, found at many Arizona Department of Transportation Motor Vehicle Division offices as well as several city court locations statewide, has reason to be proud. The handy device is getting more popular by the day.

PHOENIX – Did you know there is no “DMV” in Arizona?

It’s true, in Arizona it’s known as the Motor Vehicle Division – or MVD for short – and it’s part of the larger Arizona Department of Transportation.

PHOENIX – In a digital world there is still plenty of room for tradition, and the Arizona Department of Transportation Motor Vehicle Division is no exception.

Cash is king in many households, and the MVD is now making it possible for more customers to handle transactions that way by adding ServiceArizona kiosks that accept cash transactions to 22 MVD offices throughout Arizona.

PHOENIX – Ordering a veteran specialty license plate no longer requires standing in line at an Arizona Department of Transportation Motor Vehicle Division office. With the introduction of a new electronic affidavit system to verify a veteran’s status, plates may now be ordered at ServiceArizona.com, skipping the office visit.

PHOENIX – A record 45,294 Arizonans registered Monday to vote in the general election through ServiceArizona.com, the customer website offered by the Arizona Department of Transportation’s Motor Vehicle Division.

Another 18,576 registered to vote on Sunday through ServiceArizona.com, with use beginning to spike during that evening’s presidential debate.

Demand was so great as Monday’s deadline to register loomed that ADOT worked with IBM, the provider behind ServiceArizona.com, to increase capacity.

PHOENIX – A driver license verification program used by the Arizona Department of Transportation Motor Vehicle Division now makes it possible to request Social Security card replacements online through the Social Security website and simplifies the already-existing process of getting a person’s identifying information verified when making a major purchase or obtaining a loan.

Those of us who work at ADOT know that taking care of paperwork at an MVD office isn't a popular thing to do. That's why we’re doing a lot to get you out of line and safely on the road.

PHOENIX – Want to avoid lines at MVD offices? Chances are good that you can take care of business online instead.

According to data collected by the Arizona Department of Transportation Motor Vehicle Division, 51 percent of the transactions that happen in MVD offices every business day could be done online instead. These range from very common transactions such as renewing a vehicle registration or replacing a driver license/identification card to smaller but still important things such as getting a decal for an off-road vehicle or a customer refund.

Glendale City Court is the newest addition to the growing roster of kiosks available to Arizonans doing business with the Arizona Department of Transportation Motor Vehicle Division.

Glendale Mayor Jerry Weiers was on hand Thursday to help open the latest location in MVD’s ongoing effort to improve customer experience by making services available in more public spaces like city courts.

Glendale joins El Mirage, Paradise Valley, Phoenix, Scottsdale, Surprise and Tucson as court kiosk locations in addition to those located in MVD offices statewide.

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division continues to expand its reach with two more courthouses in Glendale and Pima County receiving ServiceArizona kiosks. These kiosks make it easier for Arizonans to conduct business without visiting an MVD office.

PHOENIX – In the not-so-distant past, someone retaking a road test at an Arizona Department of Transportation Motor Vehicle Division office had to stand in line – not to retake the test but to re-verify the application, a process that required spending several minutes at a window after taking a number and waiting to be called.

Today, that returning individual will retake the test first. Once he or she passes, a customer service representative will then process the rest of the application.

PHOENIX – ServiceArizona kiosks installed at courthouses in El Mirage and Paradise Valley are making it easier for Arizonans to conduct business with the Arizona Department of Transportation Motor Vehicle Division without visiting an MVD office.

The kiosks, which offer the same functionality as the ServiceArizona.com website, allow customers to conduct more than 20 motor vehicle services such as accessing a driving record and renewing vehicle registrations. Most kiosks allow customers to print vehicle registrations and plate tabs for renewals.

Out of 3.7 million vehicle registration renewals that were completed in Arizona during 2015, a whopping 60.2 percent of them – roughly 2.2 million – were handled online through ServiceArizona.com.

PHOENIX – By expanding the use of technology and third-party options, the Arizona Department of Transportation Motor Vehicle Division is making it ever easier for motorists to renew vehicle registrations, apply for driver licenses and more without visiting MVD offices.

Numbers for 2015 tell the story:

PHOENIX – With another tax season at hand, the Arizona Department of Transportation Motor Vehicle Division is once again offering a free online way to learn how much vehicle license tax you paid in 2015.

Vehicle Fee Recap, available through ServiceArizona.com, also allows vehicle owners to obtain the amount of any specialty license plate donations.