Live Chat with MVD provides quick access to answers and services

Don’t want to drive to your local MVD office for a basic question? Only have a few minutes during your lunch break, but need to talk with an MVD representative? The recently added option of live chat may be the way to get answers to your questions about a driver license or registration renewal quickly from your computer or mobile device. 

The MVD recently started providing customers the ability to Live Chat with an MVD expert directly at azdot.gov to address concerns and answer questions from 8 a.m. to 4:30 p.m. Monday through Friday.

This new way to address questions, or even complete some services, allows people to work directly with an MVD expert online from the comfort of their own computer or cellphone in real time. The service began in September 2022 with over 8,700 chats. Since then, it’s increased in popularity to more than 24,000 chats per month. Prior to this, questions could be answered in the office, over the phone, or via email, which could require several responses back and forth to fully address the customer’s issue. Now a single chat conversation can accomplish this in mere minutes, if not faster.

Each live chat could potentially save the customer a trip to their local MVD office and help  shorten wait times for everyone. Customers are able to contact MVD via chat through the ADOT website to address their concerns, receive answers to questions, or even accomplish certain tasks such as submitting a sold notice, changing your address, replacing a disability placard, scheduling appointments and receiving assistance with navigating around azmvdnow.gov.

To get out of line and safely on the road, customers can also utilize azmvdnow.gov, call the MVD at 602.255.0072 or visit their local MVD office for assistance, where average wait times are just over 10 minutes.