Live Chat with MVD

Live Chat with MVD provided over 270,000 quick answers and services last year

Live Chat with MVD provided over 270,000 quick answers and services last year

Live Chat with MVD provided over 270,000 quick answers and services last year

By Bill Lamoreaux / ADOT Communications

February 25, 2025

A screen shot of a computer screen displaying a live chat with a representative from the MVD.

Do you have questions about the Arizona Travel ID deadline coming soon, or want to complete a sold notice on your vehicle, but you don’t have time to make a special trip to the MVD office?

You can join the many Arizonans who took advantage of Live Chat to answer questions or even get some MVD related services done right on the ADOT MVD home webpage. Last year 271,363 chats were completed. That equates to more than 22,600 each month that saved trips to MVD offices, as well as spots in line.

MVD offers you the ability to Live Chat with an MVD expert directly at azdot.gov from 8 a.m. to 4:30 p.m. Monday through Friday.

You will chat with an MVD expert online from the comfort of your own computer or smartphone in real time without having to leave your home, office, school or wherever you are to get your MVD questions answered.

Each live chat could potentially save you a trip to an MVD office and help shorten wait times for everyone. You are able to contact MVD via chat through azdot.gov to address concerns, receive answers to questions, or even accomplish certain tasks such as submitting a sold notice, changing your address, replacing a disability placard, scheduling appointments and receiving assistance with navigating around azmvdnow.gov.

Oh, and 2025 is off to a great start too, with 24,485 chats happening in January.

To get out of line and safely on the road, you can also visit azmvdnow.gov, call MVD at 602.255.0072 or visit your local MVD office for assistance, where average wait times are approximately 12 minutes.

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Easiest way to visit an MVD office? Schedule an appointment

Easiest way to visit an MVD office? Schedule an appointment

Easiest way to visit an MVD office? Schedule an appointment

February 22, 2024

Visit AZMVDNOW.gov or Live Chat to arrange a day and time

PHOENIX – If a visit to an ADOT Motor Vehicle Division office is in your future, there’s good news: You can schedule an appointment using one of two online options.

Appointments to visit an MVD office can be scheduled through the MVD customer portal at AZMVDNOW.gov or by contacting an MVD employee on the ADOT website through Live Chat.

“MVD is constantly looking for ways to make things easier and provide a convenient and fast experience in the office and online,” said MVD Director Eric Jorgensen. “We are committed to our goal of getting customers out of the line and safely on the road.”

Scheduling an MVD appointment is easier than ever; however, an office visit may not even be needed. Many MVD services and transactions can be completed easily and securely at AZMVDNow.gov. More than 4 million Arizonans have activated their accounts and are taking advantage of convenient, self-service options to complete their business with MVD. Here’s a sampling of what can be done through AZMVDNow.gov:

Renew vehicle registration
Renew driver license
Order a replacement driver license or ID card
Change of address
Order specialty and personalized license plates
Submit a sold notice
Schedule appointments to visit an MVD office

Customers are also able to contact MVD via chat through azdot.gov to schedule an appointment directly with an MVD expert. This online way to address questions, or even complete some services, allows people to text directly with an MVD expert on the ADOT website from the comforts of their own computer or cell phone in real time. Here’s a sampling of what can be done via Live Chat:

Registration credit refunds and disbursements
Title and registration fee estimations and registration status letter requests
Submit a sold notice
Change of address
Replace a disability placard
Schedule appointments to visit an MVD office.

Appointments are not required. MVD locations always accept walk-ins, where average wait times remain low, at just over 10 minutes. However, scheduling an appointment through AZMVDNow.gov or Live Chat can save time, especially if you need to visit an office during the busiest part of the day.

No Bots about it: Live Chat provides quick, easy access to MVD experts

No Bots about it: Live Chat provides quick, easy access to MVD experts

No Bots about it: Live Chat provides quick, easy access to MVD experts

By Bill Lamoreaux / ADOT Communications

November 15, 2023

A person typing during a live chat session for MVD

You can Live Chat with an MVD employee directly at azdot.gov to handle several MVD services and answer questions from 8 a.m. to 4:30 p.m. Monday through Friday. That’s right, no bots or AI are on the other end of the chat. You will work directly with a live person that can help address MVD questions and even several services.

Don’t want to drive to your local MVD office for a basic question? Only have a few minutes during a quick break, but need to handle some MVD business? Then Live Chat with an MVD expert may be the easy way to get answers to your questions about a driver license or registration renewal quickly from your computer or mobile device.

Since the live chat feature was introduced in September 2022, the use has steadily increased in popularity with nearly 28,000 chats in June 2023 alone, and remains a very popular and easy way for many to get out of line and safely on the road.

This convenient way to address questions, or complete several services, allows people to work directly with an MVD employee online from the comfort of their computer or smartphone in real time. Prior to this, questions required a trip to a local MVD office, or several email responses back and forth to fully address the customer’s issue. Now a single chat conversation can accomplish this in mere minutes, if not faster.

Each live chat potentially saves the customer a trip to their local MVD office and helps shorten wait times for everyone. Customers are able to contact MVD via chat through azdot.gov to answer questions, or complete several services. New services recently made available via Live Chat include, registration credit refunds and disbursements, title and registration fee estimations and registration status letter requests. These services are in addition to the current list of services such as submitting a sold notice, changing your address, replacing a disability placard, scheduling appointments to visit your local MVD office, and receiving assistance with navigating around azmvdnow.gov.

Customers can still utilize azmvdnow.gov, call the MVD at 602.255.0072 or visit an MVD office for assistance, where average wait times remain low, at just over 10 minutes.

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ADOT adds to MVD customer services available through Live Chat

ADOT adds to MVD customer services available through Live Chat

ADOT adds to MVD customer services available through Live Chat

November 9, 2023

Options allow you to get more done from a computer or smartphone

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division (MVD) now offers more easy ways to find what you need through Live Chat on the azdot.gov website.

MVD is making it even more convenient to conduct business online by making more services available via Live Chat, including registration credit refunds and disbursements, title and registration fee estimations and registration status letter requests. These add to services such as submitting a sold notice, changing your address, replacing a disability placard and scheduling appointments to visit an MVD office.

Each live chat with an MVD employee saves the customer a trip to their local MVD office, helping shorten wait times for all customers across Arizona. Customers are able to contact MVD via chat through azdot.gov to address their concerns, receive answers to questions or complete services directly with an MVD expert online from their computer or smartphone.

Use has steadily increased since Live Chat was introduced in September 2022, with nearly 28,000 chats in June 2023 alone. Live Chat is available from 8 a.m. to 4:30 p.m. Monday through Friday as an easy way to get out of line and safely on the road.

Customers can also use azmvdnow.gov, call MVD at 602.255.0072 or visit an MVD office, where average wait times remain low, at just over 10 minutes.

Live Chat with MVD provides quick access to answers and services

Live Chat with MVD provides quick access to answers and services

Live Chat with MVD provides quick access to answers and services

By Bill Lamoreaux / ADOT Communications

April 11, 2023

Don’t want to drive to your local MVD office for a basic question? Only have a few minutes during your lunch break, but need to talk with an MVD representative? The recently added option of live chat may be the way to get answers to your questions about a driver license or registration renewal quickly from your computer or mobile device.

The MVD recently started providing customers the ability to Live Chat with an MVD expert directly at azdot.gov to address concerns and answer questions from 8 a.m. to 4:30 p.m. Monday through Friday.

This new way to address questions, or even complete some services, allows people to work directly with an MVD expert online from the comfort of their own computer or cellphone in real time. The service began in September 2022 with over 8,700 chats. Since then, it’s increased in popularity to more than 24,000 chats per month. Prior to this, questions could be answered in the office, over the phone, or via email, which could require several responses back and forth to fully address the customer’s issue. Now a single chat conversation can accomplish this in mere minutes, if not faster.

Each live chat could potentially save the customer a trip to their local MVD office and help shorten wait times for everyone. Customers are able to contact MVD via chat through the ADOT website to address their concerns, receive answers to questions, or even accomplish certain tasks such as submitting a sold notice, changing your address, replacing a disability placard, scheduling appointments and receiving assistance with navigating around azmvdnow.gov.

To get out of line and safely on the road, customers can also utilize azmvdnow.gov, call the MVD at 602.255.0072 or visit their local MVD office for assistance, where average wait times are just over 10 minutes.

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