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Authorized Third Party Application Process

Authorized Third Party Application Process

Contents

  1. Application Process
  2. Security Requirements
  3. Required Forms and Documentation
  4. Agreement Exhibits
  5. Individual Certification Requirements
  6. Employee Training

Thinking about becoming an Authorized Third Party provider?

Here's what you need to know about the formal application process if your company is interested in becoming an MVD Authorized Third Party location.

Application Process

If your company does not currently have any ATP locations, follow these steps:

Step 1: Initial Interest Request

To express interest in opening an ATP, your business will need to email the third party program coordinator at [email protected] with ALL of the following before consideration: 

  1. Third Party Authorization Interest form
  2. Business Plan
    • A letter of intention to the Implementation Team. The letter should include an explanation of how this location and service will meet a gap in existing services (e.g. how does this benefit customers and MVD to have a site in this location? What need does it fill? What are you offering that is not already offered in this area? etc)
    • Business need in the target market
    • Anticipated size of business (# windows / CSRs)
    • Expected title and registration volume for year 1 and year 2 (You will initially be authorized to perform title and registration transactions only. After a minimum of three years, you’ll be eligible to apply for driver license service authorization.)
    • Your plan to monitor employee’s work for adherence to policies, rules and statutes
    • Previous experience with the newly requested ATP service(s)
    • Hours of operation 
    • In addition to oversight, what resources and support would you request from MVD?
  3. Training Plan
    • Detailed plan to train and certify CSR’s 
    • Training materials and timeline to complete
    • Resources needed to achieve training objectives

Please note: Sending this information shows your interest in applying—it's not a formal application and does not guarantee you'll move forward to the application process. 

Step 2: MVD Review of Initial Interest Request

Once we’ve received your initial interest request, we’ll determine the need for a new location in this area. This need, along with your business and training plan will be reviewed. This process typically takes about 3 weeks.

After review, we’ll send an email notifying you if your interest has been denied or approved to continue on to the formal application.

Step 3: Formal Application 

If your initial interest request was approved, an email will alert you that you can begin the formal  electronic application process. (Make sure to check your bulk and spam email folder.) The electronic application must be completed in full and must be signed by the individual, all partners, or an officer of the corporation.

Standard application processing time is 45 business days. All requests received are assigned an application number and are processed in the order they were received.

Step 4: Site Inspection

Once your completed application has been received and reviewed, a site visit will be scheduled for the proposed location. 

The facility must have a certificate of occupancy from the local government regulating such structures. The location and facility will be evaluated by the Department for security requirements and confirm the facility set up is adequate for processing MVD transactions and to discuss any needed modifications.

Security Requirements

Minimum Security Standards

The following are MVD's minimum standards required for all ATP Providers:

Computer Access:
  • Computer terminals dedicated for MVD processing are limited to authorized personnel
Secure Storeroom Requirements:
  • Must be approved by ADOT/MVD
  • Must be separate from other rooms and adequately secure to prevent loss or theft
  • Does not contain windows
  • Does not contain drop-down ceilings
  • Must contain a safe approved by ADOT/MVD
  • Off-site storage is not permitted
Security Systems:

ATP security must include the following important and critical elements to protect staff, documents, and many other assets:

  • One camera for every two CSR counter stations (Example areas: service windows, camera stations, and information desk)
  • One camera for every two testing stations
  • Customer waiting area shall have 1 camera for every 550 square feet∙
  • Color Video
  • Video resolution quality of 1920 x 1080
  • Video recorded at 20 frames per second (FPS)
  • Proper/sufficient 24 hour lighting throughout the location, where lighting cannot be changed
  • Cameras must be “day/night” cameras, which provide a black and white image in low-light conditions
  • Video surveillance CPU hardware must be either:
    • Secured with lock and key, hidden out of sight, or
    • Placed in a lock box mounted to the floor
  • Offsite video storage

See application for more security system requirement details.

Required Forms and Documentation

Insurance and Bond Requirements

ATP’s must have specific insurance and bond coverages. ADOT must be notified of any changes or renewals to the insurance or bond coverages. 

Technical Setup Forms

You will be required to select an Authorized Third Party Vendor from the Third Party Approved Vendor List who will assist you in completing forms for the technical aspects of office setup:

Other Frequently Used Forms

Agreement Exhibits

Please review the following Agreement Exhibits referenced in the Third Party Authorization Agreement.

Individual Certification Requirements

Application Requirements

ATP providers requesting authorization/certification for owners and all their employees associated with the MVD business are required to submit an individual application and must have a criminal records check performed.

Application Process

Individual Applications are submitted through your ATP MAX Account:

  1. Start an employee application in MAX.
  2. The employee will complete the application in AZ MVD Now.
  3. Review and pay for the application in MAX.

Frequently Used Individual Applicant Forms

If Applicable: 

Certified Inspector Requirements

Important Notes for Individual Applications

Standard application processing time is 10-15 business days.

If you have questions pertaining to new applicants or certification, please email our certification desk at [email protected]

Employee Training

Employees must successfully complete training courses. Performance measures are compiled regularly to track the amount and type of work performed. Compliance auditors monitor the work for adherence to policies, rules and statutes.

Contents

  1. Application Process
  2. Security Requirements
  3. Required Forms and Documentation
  4. Agreement Exhibits
  5. Individual Certification Requirements
  6. Employee Training