Better than ever: MVD door-to-door time at historic best

PHOENIX – The amount of time it takes for customers to do business at Arizona Department of Transportation Motor Vehicle Division offices continues to go down and has reached historic levels of improvement.

MVD has established a goal of getting customers in and out of offices in an average of 30 minutes or less; and for the months of November and December that goal was easily surpassed.

For both months, door-to-door customer time averaged slightly over 22 minutes in urban offices and approximately 18 minutes in rural locations. In the same period just one year ago, average times were just over 30 minutes in both rural and urban regions. Two years ago, that number was 52 minutes.

“This is a testament to the hard work and commitment of all MVD employees,” said MVD Director Eric Jorgensen. “As part of Gov. Doug Ducey’s Arizona Management System, MVD empowers employees to find ways to do things to better serve our customers. That means more efficient service methods in offices, opening urban locations earlier and offering more options to do business online. Every day we’re exploring new ways to get better, and exciting new innovations are on the way to fulfill the MVD vision to get Arizona out of line and safely on the road.”

A total of just over 207,000 customers were served at physical locations in November with a slightly lower number in December, not counting those who took advantage of MVD office kiosks.