Motor Vehicle Division testing expanded operating hours in more offices

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division has begun opening its offices at 7:30 a.m. in 11 Arizona communities to gauge customer demand for expanded office hours.

The new hours are now being tested in Apache Junction, Bullhead City, Casa Grande, Cottonwood, Flagstaff, Kingman, Lake Havasu City, Nogales, Prescott, Sierra Vista and Yuma. Expanded hours will be offered for at least 30 days, and will be made permanent if the change proves to improve customer service.

Since mid-2016, MVD has rolled out extended operating times at locations in metro Phoenix and Tucson.

“MVD has found that opening our offices a half-hour earlier in Tucson and Phoenix allowed us to expand service hours without adding cost or impacting service,” said MVD Field Operations Administrator Mike Cryderman.

He added, “This change also allows MVD more flexibility for scheduling employees. This is especially helpful at lunch time when offices tend to be busier and staggered lunch breaks for MVD staff mean more service windows are open. It also helps employees manage back-office tasks more rapidly throughout the day. This lowers the need for employees to work later and has reduced overtime costs.”

The 5 p.m. closing time for all MVD offices is unchanged.