AZMVDNow

MVD reminder: Offices still limited to appointments only

MVD reminder: Offices still limited to appointments only

I-17 101 traffic interchange

MVD reminder: Offices still limited to appointments only

MVD reminder: Offices still limited to appointments only

June 15, 2020

PHOENIX - Throughout this public health situation, Arizona Department of Transportation Motor Vehicle Division offices have remained open with one caveat: Appointments are required.  

Appointments are available for customers who need to get their driver license for the first time as well as first-time vehicle registrations. Most other services are available online through secure, personal accounts at azmvdnow.gov or through ServiceArizona.com

Scheduling an appointment must be done through the MVD statewide customer service phone line at 602.712.2700 during normal weekday business hours. Because call volume is typically very high, and phone-in transactions take more time than in-person services, customers are likely to experience waits of 30 minutes or more when calling in. MVD apologizes for the inconvenience while services are modified to meet social distancing and other pandemic safety protocols.

MVD encourages customers to use online services whenever possible for convenience and to reduce both the phone traffic on the statewide line and potential customer traffic at physical locations. 

Most Authorized Third Party offices are open, many of which can provide the full range of MVD services. For information on hours, locations and services, please visit azdot.gov.  

Customers whose driver license expires between March and September of this year have automatically had that date extended by six months. No office visit is needed until the new date. This extended expiration date is updated in the MVD customer’s motor vehicle record. 

MVD has also begun a new process of providing items such as registration tabs, license plates, titles and other documents to customers. Plates and tabs are sent to the customer through the U.S. Postal Service while titles and most other documents are recorded electronically on each customer’s online MVD account, which customers can securely access through azmvdnow.gov

Signing up for AZ MVD Now is as easy as 1-2-3!

Signing up for AZ MVD Now is as easy as 1-2-3!

SR24-1

Signing up for AZ MVD Now is as easy as 1-2-3!

Signing up for AZ MVD Now is as easy as 1-2-3!

By Laurie Merrill / ADOT Communications
June 2, 2020

You know the old saying: “Why put off until tomorrow what you can do today?”

Well, here's something you should do now – as in AZ MVD Now – and that’s to sign up! We will even show you how.

Here’s why: This new, cutting-edge system is the latest way the Motor Vehicle Division is better serving you and saving you time. That's because you can now complete more than 30 MVD transactions online. That means doing more from the comfort of your own home! 

But first you have to activate your free account. Here’s how:

  1. From your computer or smart device, go to azmvdnow.gov and click the red bar on the upper left that says “Activate Your Account.”
  2. On the next page, go toward the bottom and click on “Sign up now.”
  3. The next page asks you to provide a personal email address. A verification code will be sent to that address, which you can then plug in, and you can create a password.
  4. On the next page, enter your phone number. Enter the texted code you receive.
  5. You will be asked to provide your driver license number, date of birth and last four digits of your Social Security number.
  6. Once that's done, you will confirm your identity.
  7. Your registration is now complete and you can hit "Continue."
  8. There will be a few more steps to verify your information.
  9. Next, you will be asked to complete your profile, and then you will reach your dashboard!

From your dashboard you can perform services such as registration renewals and motor vehicle records reviews, basic title transfers, ordering a duplicate license, requesting a refund, managing insurance documents and a whole lot more.

If you haven't activated your account yet, there's no time like the present. It's time to get set up, get your MVD transactions finished and get back on the road!

A season of change for the MVD

A season of change for the MVD

SR24-1

A season of change for the MVD

A season of change for the MVD

By Eric Jorgensen / MVD Director
May 27, 2020

Recent weeks have seen a lot of changes for the ADOT Motor Vehicle Division. The biggest change was a welcome upgrade of the computer operating system. The obsolete platform that had served for more than three decades has been replaced by one that is state-of-the-art.

The new system is far more flexible, adds many more service options online and makes sure those services that have to be done in an office are done more efficiently.

But as we’re all aware, the public health situation has had a major impact on MVD office operations. To comply with the guidelines established by public health agencies, we require appointments for any office visit. 

Because we have to limit the number of customers in an office, the only transactions we’re offering there right now are first time driver license or ID cards, first time vehicle registration, and some forms of complex title work. All other services are available online at www.azmvdnow.gov or through www.servicearizona.com That includes basic title transfers, registration renewals, requesting a refund, and almost all other services.  

We realize the frustration that many people feel when they drop by an MVD office without an appointment and have to find an alternative way to do business with us. We share that frustration and welcome the day when we can begin to fully restore our office operations. 

If there is a silver lining, it might be that more Arizonans are being introduced to the online options available through their secure, personal AZ MVD Now account. You can activate yours either at www.azmvdnow.gov or through www.servicearizona.com. If you use ServiceArizona, many services will automatically direct you to AZ MVD Now. 

Once there, you’ll be asked for an email so AZ MVD Now can send you a verification code. From now on, each time you go to your account, you’ll be sent a code for security purposes. 

When you set up the account for the first time, you’ll choose and then confirm your own password and then a user name. 

Nearly 400,000 Arizonans have activated their AZ MVD Now account and the number gets bigger every day. Online commerce has proven its worth during the public health situation and MVD will continue to make innovations that help you do business with us when it’s most convenient for you. 

For those services that must be done at an office, expanding the online world for MVD will make those visits that much easier.

The dedicated men and women of MVD are working hard to serve Arizonans today and we look forward to finding more innovative ways to get Arizona out of line and safely on the road. 

MVD: Online options available for people to become organ donors

MVD: Online options available for people to become organ donors

I-17 101 traffic interchange

MVD: Online options available for people to become organ donors

MVD: Online options available for people to become organ donors

May 14, 2020

PHOENIX - Even though ADOT Motor Vehicle Division offices are serving a limited number of customers by appointment only due to the public health situation, customers aren’t limited in their ability to offer the gift of being an organ, eye or tissue donor. 

Since 2017, organ donation has been an option for online customers renewing their vehicle registration, a service that attracts about 250,000 customers a month. The online option of signing up to be a donor after applying for a driver’s license or ID dates back even longer.

“MVD has had a vital partnership with Donor Network of Arizona for many years, and our customers should know that you can still make this life-saving choice despite the fact many of our in-office services are temporarily unavailable,” MVD Director Eric Jorgensen said. 

He added, “Nearly 400,000 Arizonans have signed up for their secure, personal AZ MVD Now account at azmvdnow.gov or through servicearizona.com. Either web service allows customers to sign up as organ donors. Of course, this option is still available for customers who use Authorized Third Party providers and those who have an appointment for the services we continue to provide by appointment at MVD locations.”

Julia Young of Donor Network Arizona noted, “Registering as a donor is an act of generosity. It’s something we can all do regardless of age or health condition. More than 95% of new donor registrations come from ADOT MVD transactions. Whether through their online services or by checking the box when visiting an MVD in person, Arizonans are expressing generosity and saving lives thanks to the strong partnership between DNA and ADOT MVD.”

She added, “If you are not currently registered as an organ, eye and tissue donor, we strongly urge you to visit donatelifeaz.org where you can safely and securely join the registry to save lives right from home. The entire process takes 38 seconds or less!” 

For more information: azdot.gov or donatelifeaz.org.

MVD customers: Check online before calling statewide hotline

MVD customers: Check online before calling statewide hotline

I-17 101 traffic interchange

MVD customers: Check online before calling statewide hotline

MVD customers: Check online before calling statewide hotline

April 30, 2020

PHOENIX – With Motor Vehicle Division offices currently limited to essential services that require in-person visits by appointment, the Arizona Department of Transportation strongly recommends that customers try going online, visiting Authorized Third Party offices or using the U.S. mail before seeking office appointments.

Due to the current public health situation, MVD offices cannot accept walk-in customers. 

Call volume is very high to the statewide MVD customer service hotline at 602.255.0072, where customers needing to conduct essential transactions can make office appointments, in part because customers are trying to schedule visits for services that don’t require them.

The only essential services that must be done at an MVD office are: first-time driver licenses or ID cards; first-time vehicle registrations; and some complex title work. 

For all other MVD needs, there are several options including going online at ServiceArizona.com, which will direct customers to a menu of MVD services, including those offered through secure, personal accounts at azmvdnow.gov. Customers can learn more about setting up an AZ MVD Now account at azdot.gov/motor-vehicle-services.

Authorized Third Party offices provide another option. Many provide full MVD services, while others have limited offerings. For information about hours, locations and the MVD services provided, please visit ServiceArizona.com

While the learner’s Permit Test @ Home is available online at azmvdnow.gov, no appointments are being accepted to complete the learner’s permit process because of health guidelines limiting capacity at MVD offices. ADOT is encouraging customers to delay getting learner’s permits until further notice. 

For more information, please visit azdot.gov.

MVD online services restored after computer upgrade

MVD online services restored after computer upgrade

I-17 101 traffic interchange

MVD online services restored after computer upgrade

MVD online services restored after computer upgrade

April 21, 2020

PHOENIX - A project to modernize the computer system driving services for the Arizona Department of Transportation Motor Vehicle Division was successfully implemented over a three-day shutdown, providing better services for customers with a range of new online features. 

Services at MVD offices and those provided at Authorized Third Party offices remain unavailable for the time being while the computer system transition is finalized and tested.

Customers will notice immediate improvements to the online services, which can be accessed directly at azmvdnow.gov. AZ MVD Now includes a secure, personal account that all current MVD customers may activate through the azmvdnow.gov website or through ServiceArizona.com.

ServiceArizona.com -- the state’s long-standing portal for online services -- will now be available only for registration renewals, viewing available specialty plates, getting a motor vehicle record, ordering a replacement license or ID, obtaining a three-day permit and voter registration. For all other services, customers will be automatically redirected to their azmvdnow.gov account. 

In addition to all the services available at ServiceArizona.com, azmvdnow.gov allows customers to do basic title transfers, create prepaid vouchers and add funds to a personal account, view and then order specialty plates, request refunds, manage insurance documents, check title activity, make office appointments and access approximately 30 more services. 

Due to the current public health situation, once full services are restored to MVD offices, those locations will still operate by appointment only for essential transactions that must be done in person. Appointments can be made using the statewide customer service number at 602.712.2700 during weekday business hours. 

Hours of operation and services provided at Authorized Third Party offices are established by those providers and may vary. 

For more information, please visit azdot.gov

 

 

A little pain, but a whole lot of gain during MVD transition

A little pain, but a whole lot of gain during MVD transition

SR24-1

A little pain, but a whole lot of gain during MVD transition

A little pain, but a whole lot of gain during MVD transition

By Doug Nick / ADOT Communications
April 17, 2020

The old saying for athletes is, “No pain, no gain.” 

At the Motor Vehicle Division we are all about reducing the pain of an office visit or using our services online. In fact, over the past few years we’ve made a lot of changes that have increased online service options and significantly reduced wait times in our offices. 

That’s the good news. There’s even better news to come, but, there’s a little bit of pain before we get to the better news.

That pain is upon us. Through Tuesday, April 21, MVD will not be able to offer any kind of services throughout Arizona. None at all. Online, offices, through Authorized Third Party providers; nothing. That’s unprecedented and it’s clearly an inconvenience for you. We don’t like that, but the reason is a good one. 

Our computer system is old. Really old. So old that Moses might recognize it. OK, not that old, but some parts are more than 35 years old and they’re just not going to be useful anymore. It’s time for a change, and that brings us to this complete interruption of MVD services.

In order to replace the creaky old system, we need to unplug it and put a state-of-the-art computer system in its place. That takes some time and it has to be done all at once. As soon as it’s installed, MVD employees will work long hours to test it again and again to make sure it’s ready to serve you. 

When everything’s ready to go, office transactions will be more efficient and the real noticeable changes will be online. 

ServiceArizona.com will still be there, but many online services will be directed to your secure, personal AZ MVD Now account. If you’re a current MVD customer, you already have an AZ MVD Now account, you simply need to activate it. You can get there at azmvdnow.gov or through ServiceArizona.com. Setting up the account is easy and free, and it features multi-factor, password protection for your security. 

You will be able to get more than 30 MVD services at AZ MVD Now. Do basic title transfers, apply for a license or ID, manage your mandatory auto insurance status, look up your vehicle title and registration status, figure out when you need to pay certain fees or other costs, put money in your account for future needs, request a refund, and a whole lot more.

We live in a world where people buy groceries, pay bills, do banking and so many other things online. MVD is in the digital world, too, and our presence there will continue to grow. That also means for people who need to visit an office, we’ll be able to serve you more rapidly. It’s a win-win.

But for the next few days, there will be some hassle. Short term pain, for long term gain. We appreciate your patience and look forward to serving all our customers very soon.

Heed this message when it comes to MVD services

Heed this message when it comes to MVD services

SR24-1

Heed this message when it comes to MVD services

Heed this message when it comes to MVD services

By Doug Nick / ADOT Communications
April 7, 2020

ADOT gets a lot of attention for the creative highway messages we put up from time to time. Occasionally, we get to have some fun with them, and that’s usually when we get a little love that proves that people really do read these things. 

Their impact is huge. And that’s why we’re happy to see some very timely information being added to some of these signs. 

For much of April, you may see a message urging you to use ServiceArizona.com for your MVD needs. While that’s always a good idea since more than two-thirds of MVD services are found there anyway, it’s especially important now. The current public health situation means that while MVD offices are open, we’re limiting the available services to just those that absolutely need to be done in person, and we require an appointment, too. It’s all about social distancing and keeping everyone as safe as possible. 

We’re helped by a couple of factors. The state has granted an automatic six month extension for driver licenses that were set to expire between March 1 and Sept. 1. Those office visits can be delayed. Also, the REAL ID deadline, which was Oct. 1, 2020, has been pushed back a full year. Getting your AZ Travel ID is still important, but it can wait.

That means very few things really need to be done in person. If you’re unsure, you can call our statewide customer service number at 602.712.2700 between 7:30 a.m. and 4:30 p.m. Monday through Friday and a customer service representative will help you. Chances are, you can get things done online.

And if you’re rolling down the highway, look for a message board with a friendly “SOCIAL DISTANCE USE MVD ONLINE AT SERVICE ARIZONA” reminder. And tell a friend.