PHOENIX – In the not-so-distant past, someone retaking a road test at an Arizona Department of Transportation Motor Vehicle Division office had to stand in line – not to retake the test but to re-verify the application, a process that required spending several minutes at a window after taking a number and waiting to be called.
Today, that returning individual will retake the test first. Once he or she passes, a customer service representative will then process the rest of the application.