No Bots about it: Live Chat provides quick, easy access to MVD experts

You can Live Chat with an MVD employee directly at azdot.gov to handle several MVD services and answer questions from 8 a.m. to 4:30 p.m. Monday through Friday. That’s right, no bots or AI are on the other end of the chat. You will work directly with a live person that can help address MVD questions and even several services. 

Don’t want to drive to your local MVD office for a basic question? Only have a few minutes during a quick break, but need to handle some MVD business? Then Live Chat with an MVD expert may be the easy way to get answers to your questions about a driver license or registration renewal quickly from your computer or mobile device. 

Since the live chat feature was introduced in September 2022, the use has steadily increased in popularity with nearly 28,000 chats in June 2023 alone, and remains a very popular and easy way for many to get out of line and safely on the road.

This convenient way to address questions, or complete several services, allows people to work directly with an MVD employee online from the comfort of their computer or smartphone in real time. Prior to this, questions required a trip to a local MVD office, or several email responses back and forth to fully address the customer’s issue. Now a single chat conversation can accomplish this in mere minutes, if not faster.

Each live chat potentially saves the customer a trip to their local MVD office and helps shorten wait times for everyone. Customers are able to contact MVD via chat through azdot.gov to answer questions, or complete several services. New services recently made available via Live Chat include, registration credit refunds and disbursements, title and registration fee estimations and registration status letter requests. These services are in addition to the current list of services such as submitting a sold notice, changing your address, replacing a disability placard, scheduling appointments to visit your local MVD office, and receiving assistance with navigating around azmvdnow.gov.

Customers can still utilize azmvdnow.gov, call the MVD at 602.255.0072 or visit an MVD office for assistance, where average wait times remain low, at just over 10 minutes.