Arizona Management System (AMS)

SHOW LOW – An initiative that has reduced wait times at Motor Vehicle Division offices is one of the big results of the Arizona Department of Transportation’s commitment to continuous improvement. But even finding a better way to fill a water tank used for treating roadside weeds is helping ADOT provide better service for Arizonans.

ADOT has embraced the Continuous Improvement culture and is streamlining its processes. Today's blog details more ways the agency is saving time and money.

PHOENIX – Taking the road test for a driver license has long involved showing up at an Arizona Department of Transportation Motor Vehicle Division office early in hopes of getting a time slot to take the test that day. And often plenty of waiting.

That’s changing as of this week. Customers are now able to schedule road tests up to 30 days in advance through ServiceArizona.com for 11 office locations in the Phoenix metro area and northern Arizona. MVD will be bringing remaining offices online over the next two weeks.

What does Arizona Cardinals left tackle and captain Jared Veldheer have in common with the Arizona Department of Transportation? We both know that seat belts save lives.

ADOT is working to examine our current processes and identify ways to do better for the customers we serve.

TUCSON – At most urban Arizona Department of Transportation Motor Vehicle Division offices, customers begin lining up around 7:30 a.m. in anticipation of an 8 o’clock opening, aiming to avoid a wait. Those who don’t often try to squeeze in MVD visits during lunch breaks, creating a rush that can lead to longer waits throughout the afternoon.

Continuous improvement is an exciting way of looking at how we do business at ADOT. We look forward to sharing this story with you.

ADOT’s Motor Vehicle Division is seeking ways to improve customer service and reduce wait times.

PHOENIX – The West Phoenix Motor Vehicle Division office is often a noisy scene when a customer lines up to check in and then takes a seat to wait for an automated system to call his or her number.

On this day, however, it’s unusually quiet and no numbers are being called. After checking in, customers line up along a path through the lobby marked by yellow tape. While one MVD employee walks down the line to make sure customers have what they need to complete their transactions, another directs people to the next available customer service window.

PHOENIX – In the not-so-distant past, someone retaking a road test at an Arizona Department of Transportation Motor Vehicle Division office had to stand in line – not to retake the test but to re-verify the application, a process that required spending several minutes at a window after taking a number and waiting to be called.

Today, that returning individual will retake the test first. Once he or she passes, a customer service representative will then process the rest of the application.

PHOENIX – To make the most efficient use of taxpayer dollars and provide more consistent and reliable customer service, the Arizona Department of Transportation Motor Vehicle Division is examining all aspects of its operations, including whether to consolidate certain offices, to better serve Arizonans.

PHOENIX ‒ The Tucson facility where the Arizona Department of Transportation repairs and maintains its vehicles has significantly reduced the amount of trash it generates by recycling scrap metal, batteries, automotive fluids, paper and more. Converting to LED lighting has reduced energy use.

Along with ADOT’s repair facility in Springerville, the Tucson operation has been recognized through the agency’s Green Shop program, which seeks to minimize environmental impact, cut waste and increase recycling at 22 ADOT Equipment Services locations.

PHOENIX – As traffic demands continue to grow across the state, the Arizona Department of Transportation is becoming more efficient and innovative in operating and sustaining a transportation system that touches the lives of nearly every Arizonan.

In streamlining its overall structure, ADOT is shifting several core functions into the Transportation Systems Management and Operations Division (TSMO). The move allows ADOT to better manage current infrastructure while looking ahead to the use of emerging technologies that can enhance the mobility of people and products.