Arizona Management System (AMS)

Change is in the air the MVD and customers are benefiting.

Saving money and saving energy are two benefits of retrofitting ADOT's electronic overhead message boards.

PHOENIX ‒ A bright idea by Arizona Department of Transportation employees delivers clearer messages on overhead electronic signs along state highways, while saving taxpayer dollars.

The Arizona MVD is opening early to move you through the MVD faster and more efficiently.

PHOENIX – Need to visit an MVD office? Leave that novel at home, you won’t need it to pass the time because the average time people spend at an Arizona Department of Transportation Motor Vehicle Division office has been cut in half in 2017 compared to last year.

So far in 2017, customers at the 15 MVD offices in metro Phoenix and Tucson are averaging fewer than 30 minutes from the moment they enter an office to the time they leave ‒ a trend that began in February and continues today.

Numbers are useful and may tell a story, but they can only do so much. Your feedback on MVD improvements tells us even more.

MVD implements strategies to improve customer experience and reduce overtime costs.

PHOENIX – Good news travels fast and it also travels far. The work being done by the Arizona Department of Transportation Motor Vehicle Division to lower office wait times, use employees more resourcefully and be more efficient overall is being noticed 9,000 miles away in Singapore.

A delegation from the Singapore Institute of Technology (SIT) and a representative from the Lean Enterprise Institute (LEI) visited MVD recently to learn about the continuous improvement transformation through the Arizona Management System championed by Governor Doug Ducey.

What difference can half an hour make? A huge one when it results in an 80 percent reduction in employee overtime.

PHOENIX – What difference can half an hour make? A huge one when it results in an 80 percent reduction in employee overtime.

The Arizona Department of Transportation Motor Vehicle Division has seen major savings in those payroll costs since modifying the operating hours at its three Tucson-area offices. This change was brought about by MVD implementing Lean management techniques, part of the Arizona Management System, that empower employees to find ways to improve the customer experience.

Culture of continuous improvement leads to a street sweeper innovation.

PHOENIX ‒ It may not be surprising to hear that coordinating the timing of city traffic signals and those at two busy Interstate 17 interchanges will save drivers time.

But the Arizona Department of Transportation and its partners, the city of Phoenix and Maricopa Association of Governments, have taken it a step further by adding up the time saved and its dollar value for a project involving Camelback and Indian School roads.

The answer: Motorists are expected to save 350,000 hours of travel time, worth $6.2 million, per year.

A new communication system allows ADOT to remotely monitor and adjust traffic signals.

One ADOT employee invented a way to prevent graffiti, saving the agency time and money and improving safety.

PHOENIX – With graffiti an ongoing threat to interstate freeway signs mounted on overpasses, an Arizona Department of Transportation employee invented an inexpensive metal shield that helps keep vandals and their spray paint at bay.

In ADOT’s culture of continuous improvement, this innovation by Interstate Signing Supervisor Dudley Heller is referred to as kaizen, something enhancing productivity, safety, efficiency and more.

The Tucson Equipment Services shop made small improvements that add up to a big time savings.

At the Tucson shop where the Arizona Department of Transportation repairs and maintains vehicles, technicians once rolled tires across the facility to reach a machine used for repairs.

Today, that machine is located next to the operation’s tire storage, along with the tools and supplies needed for the work. As a result, far fewer steps are required to repair tires.

Self-driving cars are already operating in Arizona and ADOT is embracing and preparing for the new technology.

ADOT Director John Halikowski steps into his employees' shoes to learn what goes into making and installing highway signs.

PHOENIX ‒ Leave it to the new person to mess up the first time he tries applying reflective vinyl to make a road sign.

It seems so simple as he approaches the sign-making machine: Just slide a piece of polished aluminum under a roll of vinyl, press a pedal to start applying and …

Jam.

“What did I do?” he says as his understanding supervisor swoops in to free the metal, cut through the bunched-up vinyl and clear the machine for another try.

Rookie mistake. The new person tapped the pedal too early, and this particular sign is history.