MVD

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

I-17 101 traffic interchange

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

October 4, 2023

Motor Vehicle Division online portal is rated high for convenience

PHOENIX – The Arizona Department of Transportation’s Motor Vehicle Division works hard to make AZMVDNOW.gov a place to easily complete a wide variety of transactions. And we’re proud to say that customers agree we’re succeeding.

A recent survey of MVD customers found that 76.2% of respondents consider AZMVDNOW.gov ”extremely easy” to use. That’s up from 71% in a March survey. 

The percentage of customers who consider the website “extremely difficult” to navigate is trending in the right direction as well: 3.3%, down from 5.6% in March. 

“We are pleased to see that Arizonans value our efforts in providing more convenient ways to conduct business and get customers out of the line and safely on the road,” Arizona MVD Director Eric Jorgensen said. “We continue to seek opportunities for products and services that provide Arizonans security, privacy and convenience.”

Here are just some of our customers’ comments:

This is THE BEST website! You've made this so easy to understand and complete the registration. Two thumbs up!

Love it.. Lived in 3 states. Best of them all! Thanks

Love how easy it is to renew my registration. The best part of all is I can do it from home instead of standing in line at a MVD office. TY for making my life a little easier

Always find this to be one of the VERY BEST sites! Easy, clear, laid out very well. It is honestly a joy to use this site in comparison to all the other sites that I encounter.

More than 5,000 customers responded in September to the survey asking them to rank the ease of conducting business on the website from extremely easy to extremely difficult. 

Nearly 4 million Arizonans have discovered the safest, fastest and most convenient way to complete services with MVD. Accessing AZMVDNOW.gov offers customers a safe and secure way to conveniently conduct transactions such as renewing vehicle registration, getting a replacement driver license, transfering titles, selecting a specialty plate, receiving registration refunds or simply scheduling an appointment for a convenient time at your local MVD office. 

To activate your free account, please visit AZMVDNow.gov and follow the prompts. Accounts are free and protected by several security features that are explained on the site and in an accompanying how-to video.

 

ADOT, Homeless ID Project assist nearly 800 people in first month

ADOT, Homeless ID Project assist nearly 800 people in first month

I-17 101 traffic interchange

ADOT, Homeless ID Project assist nearly 800 people in first month

ADOT, Homeless ID Project assist nearly 800 people in first month

September 21, 2023

Motor Vehicle Division station helps Phoenix facility’s clients get state-issued IDs

PHOENIX – An Arizona Department of Transportation Motor Vehicle Division office opened on the Human Services Campus near downtown Phoenix issued state IDs to 780 people in August, its first full month of operations. 

MVD’s partnership with the Homeless ID Project enables clients experiencing instability or homelessness to get replacement driver licenses or state IDs without having to find transportation several miles to the nearest MVD office. State-issued IDs are essential for obtaining services and employment. 

Staffed 8 a.m. to 3 p.m. Monday through Friday by an MVD representative, this office can be converted to a TeleMVD office in which customers can conduct many transactions with representatives located elsewhere.

The MVD presence complements the efforts of the Homeless ID Project, which during 2022 provided 12,143 documents, including 8,000 state-issued IDs and 4,000 replacement copies of birth certificates from all 50 states, on the Human Services Campus and in outreach programs across Maricopa and Pima counties. 

 

ADOT, Homeless ID Project join forces at Human Services Campus

ADOT, Homeless ID Project join forces at Human Services Campus

I-17 101 traffic interchange

ADOT, Homeless ID Project join forces at Human Services Campus

ADOT, Homeless ID Project join forces at Human Services Campus

August 8, 2023

Motor Vehicle Division station helps Phoenix facility’s clients get state-issued IDs

PHOENIX – A partnership between the Homeless ID Project and the Arizona Department of Transportation Motor Vehicle Division is enabling clients at the Human Services Campus near downtown Phoenix to get replacement state-issued IDs without having to travel several miles to the nearest MVD office.

Clients experiencing instability or homelessness can now get IDs, which are essential for obtaining services and employment, in a campus office set up with the computer equipment, printer and scanner, and camera. Staffed 8 a.m. to 3 p.m. Monday through Friday by an MVD representative, the office can be converted to a TeleMVD office in which customers can conduct many transactions with representatives located elsewhere.

“Clients who come to us for replacement ID services encounter one more barrier when faced with the 45-minute bus ride to the nearest MVD office. Now with MVD services available on campus, that barrier is removed. This is a huge win for our clients,” said Homeless ID Project Executive Director Rick Mitchell.

“This is another great opportunity where MVD can serve the community in ways previously not possible,” said Eric Jorgensen, ADOT Motor Vehicle Division Director. “This partnership is a first step in using technology to expand our reach and get services to the place they are needed at the moment our customers need them.

Homeless ID Project’s Director of Programs, Eric Ortega, added that, “Providing services to our clients experiencing homelessness in our office and meeting them where they’re at will make an enormously positive difference in obtaining identification. This will cut out the bus trips and waiting in the extreme summer heat as well as making it easier for the most vulnerable amongst the vulnerable to be assisted without the fear they can’t make it to an MVD office of their own. We are so appreciative to the MVD for making this happen and we know it will change our clients’ lives for the better.”

During 2022, Homeless ID Project provided 12,143 documents, including 8,000 state-issued IDs and 4,000 replacement copies of birth certificates from all 50 states, from their office in the Brian Garcia Welcome Center on the Human Services Campus and in outreach programs across Maricopa and Pima counties. Housing the MVD’s replacement ID services on campus in the Homeless ID Project offices will allow clients to receive replacement state-issued IDs, eliminating the need for them to travel to a MVD office, allowing them to continue the journey to end their homelessness sooner than ever before.

About ADOT MVD: 

Connecting Arizona. Everyone, everywhere, every day. The Arizona Department of Transportation Motor Vehicle Division processed more than 14.5 million transactions during the previous fiscal year, approximately half of those were online through azmvdnow.gov, getting you out of the line and safely on the road.

About Homeless ID Project:

Homeless ID Project is a privately funded nonprofit whose mission is to empower homeless individuals and families to rebuild their lives by providing the critical first step of identification replacement services. The agency was founded in 1988 by Reverend Gerald Roseberry following a month of self‐imposed homelessness during which he discovered that many individuals experiencing homelessness wanting to get a job or find housing had no access to replacement documents that had been lost, stolen, or left behind. The agency now serves the community from two permanent locations and 12 shared space locations. The agency is currently running their 1000 Voices Campaign which seeks to add 1000 new supporters to the conversation on ending homelessness. More information is available at homelessidroject.org/1000-voices.

 

ADOT unveils five new specialty license plates

ADOT unveils five new specialty license plates

I-17 101 traffic interchange

ADOT unveils five new specialty license plates

ADOT unveils five new specialty license plates

July 13, 2023

Two redesigned plates also available through Motor Vehicle Division

PHOENIX – Arizonans now have even more choices to support their favorite charitable causes as the Arizona Department of Transportation Motor Vehicle Division offers five new specialty license plates.

In addition to more than 90 other speciality plates that can be viewed at azdot.gov/plates and ordered at azmvdnow.gov/plates, MVD now offers Alice Cooper’s Solid Rock, Arizona Realtors® Homes for All, Cancer Support for Families, Diné College Warriors and U.S. Army. 

“We know that people who choose specialty license plates for their vehicles take pride in displaying their connection to these community organizations,” MVD Director Eric Jorgensen said. “MVD is pleased that we can partner with the various organizations dedicated to helping Arizonans.”

Most specialty plates cost $25 each year. Of that amount, $17 goes to a designated charity or nonprofit group. During the fiscal year that ended June 30, sales of specialty plates contributed over $12 million for various causes and charities.

Specialty plates are authorized by the Arizona Legislature and have been offered since 1989. Plate designs complete a review by ADOT and law enforcement. Personalization can be added for an additional $25 per year.

In addition to the five new plates, Arizona Coyotes and the Families of Fallen Police Officers plates have been redesigned. The Families of Fallen Police Officers plate has been changed to Honoring Fallen Police Officers.

Learn more about each of these plates:

Alice Cooper’s Solid Rock

This speciality plate supports free art, music and dance programs for all youth at Alice Cooper’s Solid Rock Teen Centers in Phoenix and Mesa. The designated $17 goes to provide a safe space for all teens ages 12-20 to spend time, receive positive mentorship and free music, art, dance, photography and recording studio lessons and opportunities.

"Arizona is known for great sunsets, cactus, the best Mexican food, monsoons and, now, an Alice Cooper specialty license plate,” the legendary Arizona rocker said. “More importantly, this specialty plate will assist Solid Rock Teen Centers in providing free music, art and dance programs to all Arizona teenagers. We hope that many of my fellow Arizona neighbors will get this speciality plate for their cars and motorcycles to support teens in Arizona.” 

Arizona Realtors® Homes for All

This specialty plate is available to anyone, and proceeds go to the Arizona REALTORS® Foundation for Housing and Community Outreach to help Arizona communities establish housing projects. 

“The Arizona REALTORS® is grateful for the opportunity to support affordable housing projects across our great State as we help Arizonans on their path to the American Dream of homeownership,” said Eric Gibbs, 2023 Arizona REALTORS® President. “This plate furthers the mission of the Foundation for Housing and Community Outreach whose projects and efforts address the condition of, access to, and availability of housing. Together, we can reduce homelessness and foster the dream of owning a home.”

Cancer Support for Families

This specialty plate is available to anyone, with proceeds going to Cancer Support Community Arizona’s emotional and social support services.   

“Cancer Support Community Arizona is extremely excited to have a specialty license plate that will highlight what we do in our community,” said Annet Ruiter, Cancer Support Community Arizona Chief Mission Officer. “This is just another great way people can get involved with Cancer Support Community Arizona and ultimately make a bigger impact for people impacted by cancer in Arizona. Anyone who purchases this plate helps us offer more than 100 free programs per month that are specially designed to support cancer patients, their families, and caregivers including support groups, healthy lifestyle programs, education presentations, social connections, and embedded hospital navigators who connect cancer patients to resources. Thank you for helping us ensure that Community is Stronger than Cancer.”

Diné College Warriors 

This specialty plate is available to anyone, with proceeds supporting the educational pursuits and success of students at Diné College on the Navajo Nation.

"We are thrilled to partner with the Arizona Motor Vehicle Division to release these special license plates," said Dr. Charles “Monty” Roessel, President of Diné College. "By displaying these plates on their vehicles, our students, alumni, and supporters can proudly showcase their commitment to education and their connection to the Navajo Nation. We encourage all Navajo Nation members, Diné College supporters, and those who value education and cultural heritage to consider purchasing these special license plates. Your support will make a meaningful difference in the lives of our students and contribute to the continued success of Diné College."

U.S. Army

This specialty plate is available to anyone, with proceeds going toward scholarships for children of soldiers and spouses of active duty enlisted soldiers.

“The directors and all-volunteer team at the Army Scholarship Foundation are most grateful to the State of Arizona and the Arizona retired military community for making the U.S. Army specialty license plate possible,” said Jeff Gault, U.S. Army retired, and Chief Executive of the Army Scholarship Foundation.  "We are especially appreciative of Chief Warrant Officer Robert Rosales, U.S. Army retired, of Tucson, AZ for his leadership and untiring efforts to see this project to completion.  We are so grateful for this incredible opportunity and are also most appreciative of the generosity, service, and patriotism of all who purchase the license plate. This will assist our American military family members who are in pursuit of their educational dreams for a better life and a better America."

Those who currently have Arizona Coyotes and Families of Fallen Police Officers plates may request the new designs for a $5 replacement fee plus postage. The previous design will remain valid for use. 

Proceeds from the Arizona Coyotes plate go to the Arizona Coyotes Foundation, which supports organizations and programs that promote access to education, health and wellness and economic advancement in underserved and diverse communities. The Honoring Fallen Police Officers plate benefits C.O.P.S. Arizona, which provides support and resources to survivors and co-workers affected by line-of-duty deaths.

To view and order any specialty plate, please visit azmvdnow.gov

 

Google Wallet soon to be a third digital way to carry a state credential

Google Wallet soon to be a third digital way to carry a state credential

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Google Wallet soon to be a third digital way to carry a state credential

Google Wallet soon to be a third digital way to carry a state credential

By Bill Lamoreaux / ADOT Communications
June 2, 2023
Image of the new Arizona Driver License on Google Wallet.

In the coming months, Arizonans using Android devices will be able to add driver licenses and state IDs to Google Wallet, offering yet another way to carry your ID. 

Google just announced Arizona as one of the first states where residents will be able to save their state ID or driver license to Google Wallet and securely present it as a valid ID at select airport checkpoints. When that happens, Arizonans will have three digital platforms to choose from for their IDs. Arizona first offered the mobile driver license (mDL) in 2021, then in 2022 Arizonans were the first in the country to be able to use Apple Wallet for digital ID on iPhones and Apple Watches.

ADOT’s Motor Vehicle Division embraces the motto, “Out of the line and safely on the road.” This is a nod to MVD’s commitment to reducing in-office wait times and offering customers a growing number of digital options, including digital driver license and identification cards.

Even with these options to choose from, the technology is still new so you should continue to carry the physical driver license or state ID card to use in other situations, including with law enforcement. More information on Arizona driver licenses and state IDs in Google Wallet will be available soon. So stay tuned!

Number of Arizona Travel IDs now exceeds 2 million

Number of Arizona Travel IDs now exceeds 2 million

I-17 101 traffic interchange

Number of Arizona Travel IDs now exceeds 2 million

Number of Arizona Travel IDs now exceeds 2 million

May 31, 2023

Deadline is May 2025 if you wish to use state credential for travel

PHOENIX – With just under two years remaining before the federal deadline for domestic airline travelers to have a federally compliant ID, the Arizona Department of Transportation Motor Vehicle Division has issued more than 2 million Arizona Travel ID cards.

May 7, 2025, might feel a long way off, but it’ll be here quickly. So join the 2,013,187 – and counting – Arizonans who have already upgraded to the Arizona Travel ID. 

As of the federal deadline, you will need a compliant credential like the Arizona Travel ID to get past Transportation Security Administration checkpoints at U.S. airports. Without the Arizona Travel ID or other form of compliant identification such as a valid U.S. passport, fliers risk missing an airline flight because the standard driver license will not be accepted at TSA checkpoints.

This federally compliant credential is distinguished by a star in the upper right corner and is available to Arizona residents as a driver license or identification card. 

 To get an Arizona Travel ID, federal standards require the following:

  • Proof of identity: a birth certificate or U.S. passport
  • Social Security Number: just the number, not the card
  • Two documents proving Arizona residency: rental or bank statements, credit card or cellphone bills in your name with your current Arizona address, etc.

You can walk into an office for this service, but we suggest scheduling an appointment at azmvdnow.gov. Even if you haven’t activated your AZ MVD NOW account, you can still schedule an appointment. 

More information, including a full list of qualifying documents, is available at azdot.gov/TravelID.

 

MVD and Donate Life Arizona celebrate National Donate Life month

MVD and Donate Life Arizona celebrate National Donate Life month

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MVD and Donate Life Arizona celebrate National Donate Life month

MVD and Donate Life Arizona celebrate National Donate Life month

By Bill Lamoreaux / ADOT Communications
April 13, 2023
image

The Arizona Department of Transportation Motor Vehicle Division and its partner, Donate Life Arizona, are celebrating National Donate Life Month in April. 

This year we are highlighting the big impact of such an insignificant decision, like electing to be a donor can have. 

“I remember falling asleep one night and waking up about two days later finding out I had been medevaced to Denver, Colorado,” says Kenny Hanson, a liver recipient. “When I woke up, I was in stage 4 liver failure.” 

Hanson’s sister, Kari Webb, works at the Bullhead City MVD location. So she has asked a simple question hundreds of times, “Do you want to register as a donor?” Now, that question has a personal meaning to her, knowing the selfless decision to be a donor saved her own brother.

“My brother spent the entire year of 2020 dying. He just kept getting worse,” Webb says. “We just hoped and prayed he would make it until an organ was made available.”

That box on the driver’s license or state ID application is so small — and often people make the decision in just a few seconds — yet the implications are huge. More than 95% of new donor registrations in Arizona come through the MVD. Each decision to check the box as an organ, eye and tissue donor can possibly save eight lives and heal 75 more.

Just three short months after Hanson received his lifesaving transplant, with newfound energy to savor life, he went back to work as a diesel mechanic on 18-wheeler trucks. And like many of those given a second chance, he prioritizes his personal relationships, especially with his children. 

“Being able to see them and grab them and throw them in the air again. I hadn’t been able to do that for about two years with everything going on,” Hanson says. “All my doctors said, ‘slow down,’ but … I just wanted to sit up and take advantage of everything.”

And now, Webb remembers her brother’s story and is even more motivated and inspired by the quick and simple question. “Do you want to register as a donor?”

For nearly two decades, ADOT MVD and Donor Network of Arizona have partnered to educate people about organ, eye and tissue donation and make it easy to register. Today, more than 4 million Arizonans are registered donors. 

Visit DonateLifeAZ.org to learn more about organ and tissue donation and register as a donor.

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Three hearts and three years later

Three hearts and three years later

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Three hearts and three years later

Three hearts and three years later

By Bill Lamoreaux / ADOT Communications
February 14, 2023
Donor Network of Arizona
Donor Network of Arizona

The Arizona Department of Transportation Motor Vehicle Division is happy to celebrate Feb. 14 each year. Not only is it Arizona’s birthday and Valentine's Day, it is also National Donor Day. This year we are celebrating the amazing story of three very special heart recipients. 

Jason Sr. and Sara Siqueiros, and their three children, Jaxon, Isabel and Jason Jr., have overcome incredible obstacles just to live. Born with the same life-threatening heart condition called restrictive cardiomyopathy, all three would require a heart transplant to survive. Faced with a long and uncertain road ahead, the family never gave up hope. 

With the help of dedicated doctors and other medical professionals, as well as generous strangers choosing to pass on their gifts of life, each child received a successful heart transplant between 2019 and 2020 and are now living happy and healthy lives. 

"Not one, not two, but three hearts, and I am forever grateful,” Sara says. “I’m just eternally in debt to these [donor] families, and I hope to get to meet at least one of them some day.” 

Isabel is an amazing artist and scholar who loves school and all animals. The twins love to play and watch football, basketball and wrestling. The entire family, grateful for the second chance at life, are advocating for organ, eye and tissue donation. They often participate in local events to educate others and raise funds for transplant organizations. 

“Going forward, we will continue to appreciate our lives,” Sara says, holding back tears. “We wake up every day so grateful. My children know they have special hearts. I want them growing up grateful and always remembering they are alive because of a donor.” 

Despite the health challenges they still face, the Siqueiros family remains positive. They shine as an example of resilience and the impact that organ donation can have on someone's life. Donate Life Arizona hopes everyone takes a moment to ponder their own power to save lives. The joyful faces of Isabel, Jaxon and Jason demonstrate the importance of giving back to others in the most selfless way.  

“My children know that their hearts beat for two,” Sara says. “The donor families saved my whole family and me.”  

For nearly two decades, ADOT MVD and Donor Network of Arizona have partnered to educate people about organ, eye and tissue donation and make it easy to register. Today, more than 4 million Arizonans are registered donors and about 95% of donor registrations occur when a person applies for or renews their Arizona driver license or state ID card.

Visit DonateLifeAZ.org to learn more about organ and tissue donation and register as a donor.

Changes to the MVD road test: What to expect

Changes to the MVD road test: What to expect

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Changes to the MVD road test: What to expect

Changes to the MVD road test: What to expect

By Bill Lamoreaux / ADOT Communications
October 5, 2022

That’s right, the Arizona Department of Transportation Motor Vehicle Division (MVD) has updated the road test portion for new drivers looking to get their license. 

As new drivers learn to drive by taking loops around empty parking lots or crawling through neighborhoods, here are a few additional areas to review that will ensure a good experience when advancing to take the recently updated road test and make them better drivers.

Drivers taking the road test will need to know where the vehicle insurance and registration cards are located in the vehicle so they can present them to the instructor and begin the road test. This is a new step that makes sure new drivers know what documents are required for the vehicle and where they are located. Previously, these documents were asked for at the counter when a test-taker arrived at the MVD office.

Be able to locate and demonstrate how to engage hazard lights, windshield wipers, high beams, emergency brakes and other safety features of the vehicle. 

The instructor will also look to make sure the vehicle is in good working order and safe to drive on streets before the driving portion begins. Tire safety, functioning seatbelts and turn signals are some of the elements that will be checked.

This checklist helps explain what is expected during the road test. We encourage you to review this with your new driver to ensure they are relaxed and ready for their driving test. 

These updated measures are designed to help prepare the new driver how to more completely operate the vehicle once they receive their driver license.

Additional changes to the road test include a longer course to better reflect driving needs during a typical commute. The course will now take about 15-20 minutes to complete the five to eight mile course

More information about the road tests can also be found on the ADOT MVD website.

Four new specialty plates hit the streets

Four new specialty plates hit the streets

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Four new specialty plates hit the streets

Four new specialty plates hit the streets

By Bill Lamoreaux / ADOT Communications
August 8, 2022

Arizona motorists now have four new choices to show their support for community organizations while on the roadways and highways. Thunderbirds Charities, Arizona 4-H, Arizona Education and Congenital Heart Defect Awareness plates are available, along with many other options to display what is important to you.

Placing a specialty license plate on your car can be a fun way to show off your fandom, interests and past experiences. Did you know that specialty plates also raise money for charities in Arizona?

That’s right, for most specialty plates, $17 of the $25 initial application and annual renewal fees goes straight to charity. In fact, nearly 740,000 specialty plates helped generate more than $12 million for charitable causes across Arizona in the past 12 months.

Some of the most popular specialty license plates include:

     1. Veterans

     2. First Responders

     3. Arizona Cardinals

     4. Arizona Highways

     5. Military Support/Freedom 

In fact, the Veterans, First Responder, Arizona Cardinals and Arizona Highways plates each generated more than $1 million in revenue this past fiscal year.

To order a specialty plate and support a great cause, visit azmvdnow.gov, an MVD office or Authorized Third-Party office.