MVD

Reminder: Holiday season a great time to get your AZ Travel ID

Reminder: Holiday season a great time to get your AZ Travel ID

I-17 101 traffic interchange

Reminder: Holiday season a great time to get your AZ Travel ID

Reminder: Holiday season a great time to get your AZ Travel ID

November 21, 2023

Enhanced identification required at TSA airport checkpoints in 2025

PHOENIX – Many things slow down a bit during the holidays, including business at Arizona Department of Transportation Motor Vehicle Division offices. That makes this an ideal time to make an appointment to get your Arizona Travel ID.

The federal deadline is May 7, 2025, for those who wish to use their state-issued credential for air travel. Without the Arizona Travel ID or other form of federally compliant identification such as a valid U.S. passport, fliers risk missing domestic airline flights because Arizona’s standard driver license, which will remain valid for state purposes, will not be accepted at TSA checkpoints. 

The Arizona Travel ID requires added proof of identification to ensure that your license or identification meets strict requirements of the federal REAL ID Act of 2005. A gold star on the card shows that you’ve provided this additional information.

You can walk into an office to upgrade to an Arizona Travel ID, but we suggest scheduling an appointment through Live Chat or online at azmvdnow.gov. Even if you haven’t activated your AZ MVD NOW account, you can still schedule an appointment. 

Because the Arizona Travel ID is compliant with the federal standards, you will need to provide extra documentation. This includes:

  • Proof of identity: a birth certificate or U.S. passport
  • Social Security Number: just the number, not the card
  • Two documents proving Arizona residency: rental or bank statements, credit card or cell phone bills in your name with your current Arizona address, etc.

More information and a full list of qualifying documents are available at azdot.gov/TravelID

If you are traveling this season, be safe and make sure to schedule an appointment for your Travel ID in 2024 to be ready for the 2025 deadline.

 

ADOT MVD Director honored for supporting organ donation

ADOT MVD Director honored for supporting organ donation

I-17 101 traffic interchange

ADOT MVD Director honored for supporting organ donation

ADOT MVD Director honored for supporting organ donation

November 20, 2023

Customers can easily register as organ and tissue donors

PHOENIX – Donate Life America presented the director of the Arizona Department of Transportation’s Motor Vehicle Division with its Lifesaver Award to honor ADOT’s commitment to making it easy for customers to register as organ and tissue donors. 

The Donor Network of Arizona nominated Eric Jorgensen for this national award, citing his leadership on initiatives to promote organ and tissue donation registrations through the MVD.

“This recognition is for everyone at MVD who continues to promote and help this important cause,” Jorgensen said. “The vast majority of people who register to become organ donors do so through MVD. We continually find ways to make sure people have the opportunity to register and potentially help save lives.”

MVD partners with the Donor Network of Arizona to provide opportunities for customers to sign up to become an organ donor at MVD offices, as well as online at azmvdnow.gov.

That box on the driver’s license or state ID application is small – people often make the decision in just a few seconds – yet the implications are huge. Each decision to check the box as an organ, eye and tissue donor can possibly save eight lives and heal 75 more.

ADOT MVD and Donor Network of Arizona have partnered for nearly 20 years to educate people about organ, eye and tissue donation and make it easy to register. Today, more than 4 million Arizonans are registered donors, and about 95% of donor registrations occur when a person applies for or renews their Arizona driver license or state ID card.

Please visit DonateLifeAZ.org to learn more about organ and tissue donation and to register as a donor.

 

ADOT adds to MVD customer services available through Live Chat

ADOT adds to MVD customer services available through Live Chat

I-17 101 traffic interchange

ADOT adds to MVD customer services available through Live Chat

ADOT adds to MVD customer services available through Live Chat

November 9, 2023

Options allow you to get more done from a computer or smartphone

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division (MVD) now offers more easy ways to find what you need through Live Chat on the azdot.gov website.  

MVD is making it even more convenient to conduct business online by making more services available via Live Chat, including registration credit refunds and disbursements, title and registration fee estimations and registration status letter requests. These add to services such as submitting a sold notice, changing your address, replacing a disability placard and scheduling appointments to visit an MVD office.

Each live chat with an MVD employee saves the customer a trip to their local MVD office, helping shorten wait times for all customers across Arizona. Customers are able to contact MVD via chat through azdot.gov to address their concerns, receive answers to questions or complete services directly with an MVD expert online from their computer or smartphone.   

Use has steadily increased since Live Chat was introduced in September 2022, with nearly 28,000 chats in June 2023 alone. Live Chat is available from 8 a.m. to 4:30 p.m. Monday through Friday as an easy way to get out of line and safely on the road.

Customers can also use azmvdnow.gov, call MVD at 602.255.0072 or visit an MVD office, where average wait times remain low, at just over 10 minutes. 

 

ADOT unveils three new specialty license plates

ADOT unveils three new specialty license plates

I-17 101 traffic interchange

ADOT unveils three new specialty license plates

ADOT unveils three new specialty license plates

October 26, 2023

More than 100 now available through Motor Vehicle Division

PHOENIX – Arizonans have more choices to support their favorite charitable causes as the Arizona Department of Transportation Motor Vehicle Division offers three additional specialty license plates.

With the addition of Empower, In Loving Memory and State Forty Eight specialty plates, MVD now offers 101 options that can be viewed at azdot.gov/plates and ordered at azmvdnow.gov/plates

“Specialty license plates offer a great way to customize a vehicle and show your proud support for one of these uniquely Arizona organizations,” MVD Director Eric Jorgensen said. “MVD is pleased to offer the various plates that will have an impact for the organizations dedicated to improving Arizona and our communities.”

Most specialty plates cost $25 each year. Of that amount, $17 goes to a designated charity or nonprofit group. During the fiscal year that ended June 30, sales of specialty plates contributed over $12 million for various causes and charities.

Specialty plates are authorized by the Arizona Legislature and have been offered since 1989. Plate designs complete a review by ADOT and law enforcement. Personalization can be added for an additional $25 per year.

Learn more about each of these plates:

Empower

This specialty plate is available to anyone, and $17 from each plate goes to supporting veterans and military families by empowering charitable organizations with resources necessary to carry out their missions. 

“Empower Coalition’s sole mission is to support Veterans and military families,” said Jim Storey, Founder and Chairman of the Board of Empower Coalition. “This license plate enables us to continue this mission by providing additional funds in support of these heroes. For those of you that purchase the license plate, not only will it look fantastic on your vehicle, but most importantly, the proceeds will go to those who need it the most. Empower Coalition is proud to support those who serve and protect; on behalf of the members of Empower Coalition, thank you to everyone who has and continues to serve our country.” 

In Loving Memory

This specialty plate is available to anyone, and $17 from each plate goes to ensure that no child grieves alone by providing a safe community for kids and families experiencing grief.  

“When someone purchases the "In Loving Memory" license plate they are helping support hundreds of thousands of kids and families throughout Arizona who have experienced the death of a parent, sibling, child, or another special person,” said Executive Director of Billy’s Place, Kris Friedman. “Billy's Place is a safe community for kids and families experiencing grief, where, as one dad said, families go "from broken, to hopeful, to providing hope." We are grateful to our plate sponsors, New York Life, West Valley Lutheran Thrift Shop, Ricky Nolasco, Norb and Judy Friedman, and the Beals Memorial Fund in Memory of Martha Beals.”

State Forty Eight

This specialty plate is available to anyone, with $17 from each plate going to the State Forty Eight Foundation and its mission to support Arizona entrepreneurs and small business owners through grant funding, education and free resources.   

“This is a momentous milestone in our journey to support Arizona entrepreneurs,” said Zach Hall, President of the State Forty Eight Foundation Board of Directors. “The effort to secure the State Forty Eight Foundation's specialty license plate was a significant undertaking, and it wouldn't have been possible without the dedication of both our team and the support of our representatives. Working closely with State Forty Eight CEO, Mike Spangenberg, we took on the challenge of educating our representatives about who we are and the substantial impact we have across the state. With every license plate purchased, the community is providing access to essential resources and grant funding for small business owners in Arizona.” 

To view and order any specialty plate, please visit azmvdnow.gov

 

Arizonans can add licenses and state IDs to Google Wallet

Arizonans can add licenses and state IDs to Google Wallet

I-17 101 traffic interchange

Arizonans can add licenses and state IDs to Google Wallet

Arizonans can add licenses and state IDs to Google Wallet

October 18, 2023

ADOT MVD gives Arizona residents another way to carry their ID

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division is adding another option for digital identification: Arizonans can now keep a digital driver license or state ID in Google Wallet.

This gives Arizonans three digital platforms to choose from. Arizona first offered the mobile driver license  in 2021, then in 2022 added Apple Wallet.

“Arizona is proud to again be one of the first states to give our residents the choice to add their ID to Google Wallet,” Arizona MVD Director Eric Jorgensen said. “We continue to seek out opportunities for products and services that provide Arizonans convenience, security and privacy.”

ADOT MVD embraces the motto, “Out of the line and safely on the road.” This is a nod to MVD’s commitment to reducing in-office wait times and offering customers a growing number of digital options, including the new technology of digital driver license and identification cards.

Arizona is among the first few states in the nation whose residents can add their MVD-issued driver license or state ID card to Google Wallet and securely present it as a valid ID at select TSA airport security checkpoints. Arizona residents should continue to carry their physical driver license or state ID card to use in other situations, including with law enforcement.

To learn more about mobile options for Arizona driver licenses and state IDs, please visit: azdot.gov/GoogleWallet.

 

 

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

I-17 101 traffic interchange

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

October 4, 2023

Motor Vehicle Division online portal is rated high for convenience

PHOENIX – The Arizona Department of Transportation’s Motor Vehicle Division works hard to make AZMVDNOW.gov a place to easily complete a wide variety of transactions. And we’re proud to say that customers agree we’re succeeding.

A recent survey of MVD customers found that 76.2% of respondents consider AZMVDNOW.gov ”extremely easy” to use. That’s up from 71% in a March survey. 

The percentage of customers who consider the website “extremely difficult” to navigate is trending in the right direction as well: 3.3%, down from 5.6% in March. 

“We are pleased to see that Arizonans value our efforts in providing more convenient ways to conduct business and get customers out of the line and safely on the road,” Arizona MVD Director Eric Jorgensen said. “We continue to seek opportunities for products and services that provide Arizonans security, privacy and convenience.”

Here are just some of our customers’ comments:

This is THE BEST website! You've made this so easy to understand and complete the registration. Two thumbs up!

Love it.. Lived in 3 states. Best of them all! Thanks

Love how easy it is to renew my registration. The best part of all is I can do it from home instead of standing in line at a MVD office. TY for making my life a little easier

Always find this to be one of the VERY BEST sites! Easy, clear, laid out very well. It is honestly a joy to use this site in comparison to all the other sites that I encounter.

More than 5,000 customers responded in September to the survey asking them to rank the ease of conducting business on the website from extremely easy to extremely difficult. 

Nearly 4 million Arizonans have discovered the safest, fastest and most convenient way to complete services with MVD. Accessing AZMVDNOW.gov offers customers a safe and secure way to conveniently conduct transactions such as renewing vehicle registration, getting a replacement driver license, transfering titles, selecting a specialty plate, receiving registration refunds or simply scheduling an appointment for a convenient time at your local MVD office. 

To activate your free account, please visit AZMVDNow.gov and follow the prompts. Accounts are free and protected by several security features that are explained on the site and in an accompanying how-to video.

 

ADOT, Homeless ID Project assist nearly 800 people in first month

ADOT, Homeless ID Project assist nearly 800 people in first month

I-17 101 traffic interchange

ADOT, Homeless ID Project assist nearly 800 people in first month

ADOT, Homeless ID Project assist nearly 800 people in first month

September 21, 2023

Motor Vehicle Division station helps Phoenix facility’s clients get state-issued IDs

PHOENIX – An Arizona Department of Transportation Motor Vehicle Division office opened on the Human Services Campus near downtown Phoenix issued state IDs to 780 people in August, its first full month of operations. 

MVD’s partnership with the Homeless ID Project enables clients experiencing instability or homelessness to get replacement driver licenses or state IDs without having to find transportation several miles to the nearest MVD office. State-issued IDs are essential for obtaining services and employment. 

Staffed 8 a.m. to 3 p.m. Monday through Friday by an MVD representative, this office can be converted to a TeleMVD office in which customers can conduct many transactions with representatives located elsewhere.

The MVD presence complements the efforts of the Homeless ID Project, which during 2022 provided 12,143 documents, including 8,000 state-issued IDs and 4,000 replacement copies of birth certificates from all 50 states, on the Human Services Campus and in outreach programs across Maricopa and Pima counties. 

 

ADOT, Homeless ID Project join forces at Human Services Campus

ADOT, Homeless ID Project join forces at Human Services Campus

I-17 101 traffic interchange

ADOT, Homeless ID Project join forces at Human Services Campus

ADOT, Homeless ID Project join forces at Human Services Campus

August 8, 2023

Motor Vehicle Division station helps Phoenix facility’s clients get state-issued IDs

PHOENIX – A partnership between the Homeless ID Project and the Arizona Department of Transportation Motor Vehicle Division is enabling clients at the Human Services Campus near downtown Phoenix to get replacement state-issued IDs without having to travel several miles to the nearest MVD office.

Clients experiencing instability or homelessness can now get IDs, which are essential for obtaining services and employment, in a campus office set up with the computer equipment, printer and scanner, and camera. Staffed 8 a.m. to 3 p.m. Monday through Friday by an MVD representative, the office can be converted to a TeleMVD office in which customers can conduct many transactions with representatives located elsewhere.

“Clients who come to us for replacement ID services encounter one more barrier when faced with the 45-minute bus ride to the nearest MVD office. Now with MVD services available on campus, that barrier is removed. This is a huge win for our clients,” said Homeless ID Project Executive Director Rick Mitchell.

“This is another great opportunity where MVD can serve the community in ways previously not possible,” said Eric Jorgensen, ADOT Motor Vehicle Division Director. “This partnership is a first step in using technology to expand our reach and get services to the place they are needed at the moment our customers need them.

Homeless ID Project’s Director of Programs, Eric Ortega, added that, “Providing services to our clients experiencing homelessness in our office and meeting them where they’re at will make an enormously positive difference in obtaining identification. This will cut out the bus trips and waiting in the extreme summer heat as well as making it easier for the most vulnerable amongst the vulnerable to be assisted without the fear they can’t make it to an MVD office of their own. We are so appreciative to the MVD for making this happen and we know it will change our clients’ lives for the better.”

During 2022, Homeless ID Project provided 12,143 documents, including 8,000 state-issued IDs and 4,000 replacement copies of birth certificates from all 50 states, from their office in the Brian Garcia Welcome Center on the Human Services Campus and in outreach programs across Maricopa and Pima counties. Housing the MVD’s replacement ID services on campus in the Homeless ID Project offices will allow clients to receive replacement state-issued IDs, eliminating the need for them to travel to a MVD office, allowing them to continue the journey to end their homelessness sooner than ever before.

About ADOT MVD: 

Connecting Arizona. Everyone, everywhere, every day. The Arizona Department of Transportation Motor Vehicle Division processed more than 14.5 million transactions during the previous fiscal year, approximately half of those were online through azmvdnow.gov, getting you out of the line and safely on the road.

About Homeless ID Project:

Homeless ID Project is a privately funded nonprofit whose mission is to empower homeless individuals and families to rebuild their lives by providing the critical first step of identification replacement services. The agency was founded in 1988 by Reverend Gerald Roseberry following a month of self‐imposed homelessness during which he discovered that many individuals experiencing homelessness wanting to get a job or find housing had no access to replacement documents that had been lost, stolen, or left behind. The agency now serves the community from two permanent locations and 12 shared space locations. The agency is currently running their 1000 Voices Campaign which seeks to add 1000 new supporters to the conversation on ending homelessness. More information is available at homelessidroject.org/1000-voices.

 

ADOT unveils five new specialty license plates

ADOT unveils five new specialty license plates

I-17 101 traffic interchange

ADOT unveils five new specialty license plates

ADOT unveils five new specialty license plates

July 13, 2023

Two redesigned plates also available through Motor Vehicle Division

PHOENIX – Arizonans now have even more choices to support their favorite charitable causes as the Arizona Department of Transportation Motor Vehicle Division offers five new specialty license plates.

In addition to more than 90 other speciality plates that can be viewed at azdot.gov/plates and ordered at azmvdnow.gov/plates, MVD now offers Alice Cooper’s Solid Rock, Arizona Realtors® Homes for All, Cancer Support for Families, Diné College Warriors and U.S. Army. 

“We know that people who choose specialty license plates for their vehicles take pride in displaying their connection to these community organizations,” MVD Director Eric Jorgensen said. “MVD is pleased that we can partner with the various organizations dedicated to helping Arizonans.”

Most specialty plates cost $25 each year. Of that amount, $17 goes to a designated charity or nonprofit group. During the fiscal year that ended June 30, sales of specialty plates contributed over $12 million for various causes and charities.

Specialty plates are authorized by the Arizona Legislature and have been offered since 1989. Plate designs complete a review by ADOT and law enforcement. Personalization can be added for an additional $25 per year.

In addition to the five new plates, Arizona Coyotes and the Families of Fallen Police Officers plates have been redesigned. The Families of Fallen Police Officers plate has been changed to Honoring Fallen Police Officers.

Learn more about each of these plates:

Alice Cooper’s Solid Rock

This speciality plate supports free art, music and dance programs for all youth at Alice Cooper’s Solid Rock Teen Centers in Phoenix and Mesa. The designated $17 goes to provide a safe space for all teens ages 12-20 to spend time, receive positive mentorship and free music, art, dance, photography and recording studio lessons and opportunities.

"Arizona is known for great sunsets, cactus, the best Mexican food, monsoons and, now, an Alice Cooper specialty license plate,” the legendary Arizona rocker said. “More importantly, this specialty plate will assist Solid Rock Teen Centers in providing free music, art and dance programs to all Arizona teenagers. We hope that many of my fellow Arizona neighbors will get this speciality plate for their cars and motorcycles to support teens in Arizona.” 

Arizona Realtors® Homes for All

This specialty plate is available to anyone, and proceeds go to the Arizona REALTORS® Foundation for Housing and Community Outreach to help Arizona communities establish housing projects. 

“The Arizona REALTORS® is grateful for the opportunity to support affordable housing projects across our great State as we help Arizonans on their path to the American Dream of homeownership,” said Eric Gibbs, 2023 Arizona REALTORS® President. “This plate furthers the mission of the Foundation for Housing and Community Outreach whose projects and efforts address the condition of, access to, and availability of housing. Together, we can reduce homelessness and foster the dream of owning a home.”

Cancer Support for Families

This specialty plate is available to anyone, with proceeds going to Cancer Support Community Arizona’s emotional and social support services.   

“Cancer Support Community Arizona is extremely excited to have a specialty license plate that will highlight what we do in our community,” said Annet Ruiter, Cancer Support Community Arizona Chief Mission Officer. “This is just another great way people can get involved with Cancer Support Community Arizona and ultimately make a bigger impact for people impacted by cancer in Arizona. Anyone who purchases this plate helps us offer more than 100 free programs per month that are specially designed to support cancer patients, their families, and caregivers including support groups, healthy lifestyle programs, education presentations, social connections, and embedded hospital navigators who connect cancer patients to resources. Thank you for helping us ensure that Community is Stronger than Cancer.”

Diné College Warriors 

This specialty plate is available to anyone, with proceeds supporting the educational pursuits and success of students at Diné College on the Navajo Nation.

"We are thrilled to partner with the Arizona Motor Vehicle Division to release these special license plates," said Dr. Charles “Monty” Roessel, President of Diné College. "By displaying these plates on their vehicles, our students, alumni, and supporters can proudly showcase their commitment to education and their connection to the Navajo Nation. We encourage all Navajo Nation members, Diné College supporters, and those who value education and cultural heritage to consider purchasing these special license plates. Your support will make a meaningful difference in the lives of our students and contribute to the continued success of Diné College."

U.S. Army

This specialty plate is available to anyone, with proceeds going toward scholarships for children of soldiers and spouses of active duty enlisted soldiers.

“The directors and all-volunteer team at the Army Scholarship Foundation are most grateful to the State of Arizona and the Arizona retired military community for making the U.S. Army specialty license plate possible,” said Jeff Gault, U.S. Army retired, and Chief Executive of the Army Scholarship Foundation.  "We are especially appreciative of Chief Warrant Officer Robert Rosales, U.S. Army retired, of Tucson, AZ for his leadership and untiring efforts to see this project to completion.  We are so grateful for this incredible opportunity and are also most appreciative of the generosity, service, and patriotism of all who purchase the license plate. This will assist our American military family members who are in pursuit of their educational dreams for a better life and a better America."

Those who currently have Arizona Coyotes and Families of Fallen Police Officers plates may request the new designs for a $5 replacement fee plus postage. The previous design will remain valid for use. 

Proceeds from the Arizona Coyotes plate go to the Arizona Coyotes Foundation, which supports organizations and programs that promote access to education, health and wellness and economic advancement in underserved and diverse communities. The Honoring Fallen Police Officers plate benefits C.O.P.S. Arizona, which provides support and resources to survivors and co-workers affected by line-of-duty deaths.

To view and order any specialty plate, please visit azmvdnow.gov

 

Google Wallet soon to be a third digital way to carry a state credential

Google Wallet soon to be a third digital way to carry a state credential

SR24-1

Google Wallet soon to be a third digital way to carry a state credential

Google Wallet soon to be a third digital way to carry a state credential

By Bill Lamoreaux / ADOT Communications
June 2, 2023
Image of the new Arizona Driver License on Google Wallet.

In the coming months, Arizonans using Android devices will be able to add driver licenses and state IDs to Google Wallet, offering yet another way to carry your ID. 

Google just announced Arizona as one of the first states where residents will be able to save their state ID or driver license to Google Wallet and securely present it as a valid ID at select airport checkpoints. When that happens, Arizonans will have three digital platforms to choose from for their IDs. Arizona first offered the mobile driver license (mDL) in 2021, then in 2022 Arizonans were the first in the country to be able to use Apple Wallet for digital ID on iPhones and Apple Watches.

ADOT’s Motor Vehicle Division embraces the motto, “Out of the line and safely on the road.” This is a nod to MVD’s commitment to reducing in-office wait times and offering customers a growing number of digital options, including digital driver license and identification cards.

Even with these options to choose from, the technology is still new so you should continue to carry the physical driver license or state ID card to use in other situations, including with law enforcement. More information on Arizona driver licenses and state IDs in Google Wallet will be available soon. So stay tuned!