MVD

PHOENIX – Hate lining up in the morning to be the first person through the door at an MVD office? The Arizona Department of Transportation Motor Vehicle Division is doing something about it.

For the past few weeks, MVD has been opening the doors at its Phoenix-area offices at 7:30 a.m. to see if it would help continue reducing the amount of time people need to spend at an MVD location.

PHOENIX – Need to visit an MVD office? Leave that novel at home, you won’t need it to pass the time because the average time people spend at an Arizona Department of Transportation Motor Vehicle Division office has been cut in half in 2017 compared to last year.

So far in 2017, customers at the 15 MVD offices in metro Phoenix and Tucson are averaging fewer than 30 minutes from the moment they enter an office to the time they leave ‒ a trend that began in February and continues today.

Watch the video presentation of the award for best license plate. You'll also catch a few classic cars sporting the Route 66 plate.

Two new features on ServiceArizona.com involve something the law says every vehicle owner must have: insurance.

PHOENIX – Having insurance for your car, truck or other motor vehicle isn’t just a wise idea, it’s the law. Now the Arizona Department of Transportation Motor Vehicle Division has added two options to help customers report their insurance information online at ServiceArizona.com.

Filling out a Sold Notice only takes a few minutes but it can keep you out of a lot of trouble.

PHOENIX – Selling your car to the guy down the street, online or to a family member is a concept that probably goes back as far as Henry Ford himself. But the Arizona Department of Transportation Motor Vehicle Division reminds you that reporting a private sale makes good sense and may keep you out of court.

Filling out a Sold Notice is simple and there is no fee. It should be completed within 10 calendar days of selling your vehicle and it can be done anytime online at ServiceArizona.com.

TUCSON – Getting customers out of line and safely on the road doesn’t usually mean literally breaking down walls, but for one Arizona Department of Transportation Motor Vehicle Division office, it’s a way to continue making improvements for customers.

The Tucson Regional office, located southeast of downtown Tucson at 3565 S. Broadmont Drive, has been undergoing renovations to create a more open, orderly and customer-friendly layout. Completing this work will require a temporary two-day closure on Thursday, May 18, and Friday, May 19.

If you have a comment, complaint or compliment for ADOT or the MVD, here is the best way to contact us.

We're taking a look back at Arizona's first license plates and how plates have changed over the years.

Numbers are useful and may tell a story, but they can only do so much. Your feedback on MVD improvements tells us even more.

MVD implements strategies to improve customer experience and reduce overtime costs.

PHOENIX – Did you know there is no “DMV” in Arizona?

It’s true, in Arizona it’s known as the Motor Vehicle Division – or MVD for short – and it’s part of the larger Arizona Department of Transportation.

PHOENIX – In a digital world there is still plenty of room for tradition, and the Arizona Department of Transportation Motor Vehicle Division is no exception.

Cash is king in many households, and the MVD is now making it possible for more customers to handle transactions that way by adding ServiceArizona kiosks that accept cash transactions to 22 MVD offices throughout Arizona.

What difference can half an hour make? A huge one when it results in an 80 percent reduction in employee overtime.

PHOENIX – What difference can half an hour make? A huge one when it results in an 80 percent reduction in employee overtime.

The Arizona Department of Transportation Motor Vehicle Division has seen major savings in those payroll costs since modifying the operating hours at its three Tucson-area offices. This change was brought about by MVD implementing Lean management techniques, part of the Arizona Management System, that empower employees to find ways to improve the customer experience.

Veterans can now get a specialty plate denoting their status online rather than visiting MVD offices.

There are now 22 Third Party providers operating 33 locations throughout Arizona offer driver license services, including driving tests.

PHOENIX – One of the most common Arizona Department of Transportation Motor Vehicle Division transactions just got a bit easier with the addition of more Authorized Third Party providers permitted to offer driver license services including road testing, written testing and photos.

There are now 22 third-party providers, operating at 33 locations, authorized to offer these transactions. To do so, they must meet stringent qualifications set by MVD.

There are three new options coming to the dozens of specialty plates available through our Motor Vehicle Division.