MVD

Reminder: Holiday season a great time to get your AZ Travel ID

Reminder: Holiday season a great time to get your AZ Travel ID

I-17 101 traffic interchange

Reminder: Holiday season a great time to get your AZ Travel ID

Reminder: Holiday season a great time to get your AZ Travel ID

November 21, 2023

Enhanced identification required at TSA airport checkpoints in 2025

PHOENIX – Many things slow down a bit during the holidays, including business at Arizona Department of Transportation Motor Vehicle Division offices. That makes this an ideal time to make an appointment to get your Arizona Travel ID.

The federal deadline is May 7, 2025, for those who wish to use their state-issued credential for air travel. Without the Arizona Travel ID or other form of federally compliant identification such as a valid U.S. passport, fliers risk missing domestic airline flights because Arizona’s standard driver license, which will remain valid for state purposes, will not be accepted at TSA checkpoints. 

The Arizona Travel ID requires added proof of identification to ensure that your license or identification meets strict requirements of the federal REAL ID Act of 2005. A gold star on the card shows that you’ve provided this additional information.

You can walk into an office to upgrade to an Arizona Travel ID, but we suggest scheduling an appointment through Live Chat or online at azmvdnow.gov. Even if you haven’t activated your AZ MVD NOW account, you can still schedule an appointment. 

Because the Arizona Travel ID is compliant with the federal standards, you will need to provide extra documentation. This includes:

  • Proof of identity: a birth certificate or U.S. passport
  • Social Security Number: just the number, not the card
  • Two documents proving Arizona residency: rental or bank statements, credit card or cell phone bills in your name with your current Arizona address, etc.

More information and a full list of qualifying documents are available at azdot.gov/TravelID

If you are traveling this season, be safe and make sure to schedule an appointment for your Travel ID in 2024 to be ready for the 2025 deadline.

 

ADOT MVD Director honored for supporting organ donation

ADOT MVD Director honored for supporting organ donation

I-17 101 traffic interchange

ADOT MVD Director honored for supporting organ donation

ADOT MVD Director honored for supporting organ donation

November 20, 2023

Customers can easily register as organ and tissue donors

PHOENIX – Donate Life America presented the director of the Arizona Department of Transportation’s Motor Vehicle Division with its Lifesaver Award to honor ADOT’s commitment to making it easy for customers to register as organ and tissue donors. 

The Donor Network of Arizona nominated Eric Jorgensen for this national award, citing his leadership on initiatives to promote organ and tissue donation registrations through the MVD.

“This recognition is for everyone at MVD who continues to promote and help this important cause,” Jorgensen said. “The vast majority of people who register to become organ donors do so through MVD. We continually find ways to make sure people have the opportunity to register and potentially help save lives.”

MVD partners with the Donor Network of Arizona to provide opportunities for customers to sign up to become an organ donor at MVD offices, as well as online at azmvdnow.gov.

That box on the driver’s license or state ID application is small – people often make the decision in just a few seconds – yet the implications are huge. Each decision to check the box as an organ, eye and tissue donor can possibly save eight lives and heal 75 more.

ADOT MVD and Donor Network of Arizona have partnered for nearly 20 years to educate people about organ, eye and tissue donation and make it easy to register. Today, more than 4 million Arizonans are registered donors, and about 95% of donor registrations occur when a person applies for or renews their Arizona driver license or state ID card.

Please visit DonateLifeAZ.org to learn more about organ and tissue donation and to register as a donor.

 

ADOT adds to MVD customer services available through Live Chat

ADOT adds to MVD customer services available through Live Chat

I-17 101 traffic interchange

ADOT adds to MVD customer services available through Live Chat

ADOT adds to MVD customer services available through Live Chat

November 9, 2023

Options allow you to get more done from a computer or smartphone

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division (MVD) now offers more easy ways to find what you need through Live Chat on the azdot.gov website.  

MVD is making it even more convenient to conduct business online by making more services available via Live Chat, including registration credit refunds and disbursements, title and registration fee estimations and registration status letter requests. These add to services such as submitting a sold notice, changing your address, replacing a disability placard and scheduling appointments to visit an MVD office.

Each live chat with an MVD employee saves the customer a trip to their local MVD office, helping shorten wait times for all customers across Arizona. Customers are able to contact MVD via chat through azdot.gov to address their concerns, receive answers to questions or complete services directly with an MVD expert online from their computer or smartphone.   

Use has steadily increased since Live Chat was introduced in September 2022, with nearly 28,000 chats in June 2023 alone. Live Chat is available from 8 a.m. to 4:30 p.m. Monday through Friday as an easy way to get out of line and safely on the road.

Customers can also use azmvdnow.gov, call MVD at 602.255.0072 or visit an MVD office, where average wait times remain low, at just over 10 minutes. 

 

Google Wallet now available to carry your Arizona ID or driver license

Google Wallet now available to carry your Arizona ID or driver license

Google Wallet now available to carry your Arizona ID or driver license

Google Wallet now available to carry your Arizona ID or driver license

By Bill Lamoreaux / ADOT Communications
November 7, 2023
A graphic showing a cell phone with a digital ID card.

The Arizona Department of Transportation Motor Vehicle Division has just added another option for Android devices: keeping a digital driver license or state ID in Google Wallet.

Arizona is among the first few states in the nation whose residents can add an MVD-issued driver license or state ID card to Google Wallet and securely present it as a valid ID at select TSA airport security checkpoints. 

Nearly 7 billion people worldwide now use a smartphone, so it makes sense that the functionality of these devices continues to grow. Digital wallets allow you to keep a credit/debit card, event tickets, house and car keys, boarding passes and in some states, a driver license or state ID, digitally on the device that you never leave home without. 

Mobile IDs offer privacy and security features that physical IDs can’t. You can prove your age or identity without having to provide additional personal information such as date of birth or home address. MVD continues to seek out opportunities for products and services that provide Arizonans security, privacy and ease of use, as well as the choice to use.

Arizonans now have three digital platforms to choose from for their IDs. Arizona first offered the mobile driver license (mDL) in 2021, then in 2022 Arizonans were the first in the country to be able to use Apple Wallet for digital ID on iPhones and Apple Watches. 

Even with these options to choose from, the technology is still new so you should continue to carry the physical driver license or state ID card to use in other situations, including with law enforcement. More information on Arizona driver licenses and state IDs in digital wallets can be found on the ADOT website: azdot.gov/DigitalIDs

ADOT unveils three new specialty license plates

ADOT unveils three new specialty license plates

I-17 101 traffic interchange

ADOT unveils three new specialty license plates

ADOT unveils three new specialty license plates

October 26, 2023

More than 100 now available through Motor Vehicle Division

PHOENIX – Arizonans have more choices to support their favorite charitable causes as the Arizona Department of Transportation Motor Vehicle Division offers three additional specialty license plates.

With the addition of Empower, In Loving Memory and State Forty Eight specialty plates, MVD now offers 101 options that can be viewed at azdot.gov/plates and ordered at azmvdnow.gov/plates

“Specialty license plates offer a great way to customize a vehicle and show your proud support for one of these uniquely Arizona organizations,” MVD Director Eric Jorgensen said. “MVD is pleased to offer the various plates that will have an impact for the organizations dedicated to improving Arizona and our communities.”

Most specialty plates cost $25 each year. Of that amount, $17 goes to a designated charity or nonprofit group. During the fiscal year that ended June 30, sales of specialty plates contributed over $12 million for various causes and charities.

Specialty plates are authorized by the Arizona Legislature and have been offered since 1989. Plate designs complete a review by ADOT and law enforcement. Personalization can be added for an additional $25 per year.

Learn more about each of these plates:

Empower

This specialty plate is available to anyone, and $17 from each plate goes to supporting veterans and military families by empowering charitable organizations with resources necessary to carry out their missions. 

“Empower Coalition’s sole mission is to support Veterans and military families,” said Jim Storey, Founder and Chairman of the Board of Empower Coalition. “This license plate enables us to continue this mission by providing additional funds in support of these heroes. For those of you that purchase the license plate, not only will it look fantastic on your vehicle, but most importantly, the proceeds will go to those who need it the most. Empower Coalition is proud to support those who serve and protect; on behalf of the members of Empower Coalition, thank you to everyone who has and continues to serve our country.” 

In Loving Memory

This specialty plate is available to anyone, and $17 from each plate goes to ensure that no child grieves alone by providing a safe community for kids and families experiencing grief.  

“When someone purchases the "In Loving Memory" license plate they are helping support hundreds of thousands of kids and families throughout Arizona who have experienced the death of a parent, sibling, child, or another special person,” said Executive Director of Billy’s Place, Kris Friedman. “Billy's Place is a safe community for kids and families experiencing grief, where, as one dad said, families go "from broken, to hopeful, to providing hope." We are grateful to our plate sponsors, New York Life, West Valley Lutheran Thrift Shop, Ricky Nolasco, Norb and Judy Friedman, and the Beals Memorial Fund in Memory of Martha Beals.”

State Forty Eight

This specialty plate is available to anyone, with $17 from each plate going to the State Forty Eight Foundation and its mission to support Arizona entrepreneurs and small business owners through grant funding, education and free resources.   

“This is a momentous milestone in our journey to support Arizona entrepreneurs,” said Zach Hall, President of the State Forty Eight Foundation Board of Directors. “The effort to secure the State Forty Eight Foundation's specialty license plate was a significant undertaking, and it wouldn't have been possible without the dedication of both our team and the support of our representatives. Working closely with State Forty Eight CEO, Mike Spangenberg, we took on the challenge of educating our representatives about who we are and the substantial impact we have across the state. With every license plate purchased, the community is providing access to essential resources and grant funding for small business owners in Arizona.” 

To view and order any specialty plate, please visit azmvdnow.gov

 

Arizonans can add licenses and state IDs to Google Wallet

Arizonans can add licenses and state IDs to Google Wallet

I-17 101 traffic interchange

Arizonans can add licenses and state IDs to Google Wallet

Arizonans can add licenses and state IDs to Google Wallet

October 18, 2023

ADOT MVD gives Arizona residents another way to carry their ID

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division is adding another option for digital identification: Arizonans can now keep a digital driver license or state ID in Google Wallet.

This gives Arizonans three digital platforms to choose from. Arizona first offered the mobile driver license  in 2021, then in 2022 added Apple Wallet.

“Arizona is proud to again be one of the first states to give our residents the choice to add their ID to Google Wallet,” Arizona MVD Director Eric Jorgensen said. “We continue to seek out opportunities for products and services that provide Arizonans convenience, security and privacy.”

ADOT MVD embraces the motto, “Out of the line and safely on the road.” This is a nod to MVD’s commitment to reducing in-office wait times and offering customers a growing number of digital options, including the new technology of digital driver license and identification cards.

Arizona is among the first few states in the nation whose residents can add their MVD-issued driver license or state ID card to Google Wallet and securely present it as a valid ID at select TSA airport security checkpoints. Arizona residents should continue to carry their physical driver license or state ID card to use in other situations, including with law enforcement.

To learn more about mobile options for Arizona driver licenses and state IDs, please visit: azdot.gov/GoogleWallet.

 

 

Survey says! AZMVDNow website is an ‘Extremely Easy’ way to conduct MVD business

Survey says! AZMVDNow website is an ‘Extremely Easy’ way to conduct MVD business

Survey says! AZMVDNow website is an ‘Extremely Easy’ way to conduct MVD business

Survey says! AZMVDNow website is an ‘Extremely Easy’ way to conduct MVD business

By Bill Lamoreaux / ADOT Communications
October 13, 2023
A woman sits at a table, working on a computer.

If you have not been to AZMVDNow.gov lately, you are missing out on an easy, safe way to get your MVD business done. In fact, surveys of online users over the past seven months show the system keeps getting easier to use for many customers. 

In March just over 84% responded that the site was easy to use. Several months later, the September survey shows nearly 90% found the site easy to use, with a majority of those saying it is extremely easy to use. 

Each month, more than 5,000 people respond to the random survey, telling us how easy or difficult their service was to complete. The survey conducted in September showed 76.2% found AZMVDNow.gov extremely easy to use, up from 71% in the first survey conducted back in March. 

Here are just a few of the customers’ comments:

  • This is THE BEST website! You've made this so easy to understand and complete the registration. Two thumbs up!
  • Love it.. Lived in 3 states. Best of them all! Thanks
  • Always find this to be one of the VERY BEST sites! Easy, clear, laid out very well. It is honestly a joy to use this site in comparison to all the other sites that I encounter.

The number that felt the website was ‘extremely difficult’ to navigate is also trending in a good direction, from 5.6% in March, down to just 3.3%. MVD reviews those responses that include their personal experience to see how we can continually improve those experiences. So, if you get the opportunity, please respond to the survey and let us know how we are doing.

The online MVD portal offers customers a safe and secure way to conveniently conduct business. Transactions that can be completed on the site include renewing vehicle registration, getting a replacement driver license, transfering titles, selecting a specialty plate, receiving registration refunds, or simply scheduling an appointment at your local MVD office. 

Nearly 4 million Arizonans have discovered the safest, fastest and most convenient way to complete services with the Arizona Department of Transportation Motor Vehicle Division.

To activate your account, please visit AZMVDNow.gov and follow the prompts. These accounts are free and protected by several security protocols that are explained on the site and in an accompanying “how to” video.

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

I-17 101 traffic interchange

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

Survey: AZMVDNOW.gov is ‘extremely easy’ to use

October 4, 2023

Motor Vehicle Division online portal is rated high for convenience

PHOENIX – The Arizona Department of Transportation’s Motor Vehicle Division works hard to make AZMVDNOW.gov a place to easily complete a wide variety of transactions. And we’re proud to say that customers agree we’re succeeding.

A recent survey of MVD customers found that 76.2% of respondents consider AZMVDNOW.gov ”extremely easy” to use. That’s up from 71% in a March survey. 

The percentage of customers who consider the website “extremely difficult” to navigate is trending in the right direction as well: 3.3%, down from 5.6% in March. 

“We are pleased to see that Arizonans value our efforts in providing more convenient ways to conduct business and get customers out of the line and safely on the road,” Arizona MVD Director Eric Jorgensen said. “We continue to seek opportunities for products and services that provide Arizonans security, privacy and convenience.”

Here are just some of our customers’ comments:

This is THE BEST website! You've made this so easy to understand and complete the registration. Two thumbs up!

Love it.. Lived in 3 states. Best of them all! Thanks

Love how easy it is to renew my registration. The best part of all is I can do it from home instead of standing in line at a MVD office. TY for making my life a little easier

Always find this to be one of the VERY BEST sites! Easy, clear, laid out very well. It is honestly a joy to use this site in comparison to all the other sites that I encounter.

More than 5,000 customers responded in September to the survey asking them to rank the ease of conducting business on the website from extremely easy to extremely difficult. 

Nearly 4 million Arizonans have discovered the safest, fastest and most convenient way to complete services with MVD. Accessing AZMVDNOW.gov offers customers a safe and secure way to conveniently conduct transactions such as renewing vehicle registration, getting a replacement driver license, transfering titles, selecting a specialty plate, receiving registration refunds or simply scheduling an appointment for a convenient time at your local MVD office. 

To activate your free account, please visit AZMVDNow.gov and follow the prompts. Accounts are free and protected by several security features that are explained on the site and in an accompanying how-to video.

 

ADOT, Homeless ID Project assist nearly 800 people in first month

ADOT, Homeless ID Project assist nearly 800 people in first month

I-17 101 traffic interchange

ADOT, Homeless ID Project assist nearly 800 people in first month

ADOT, Homeless ID Project assist nearly 800 people in first month

September 21, 2023

Motor Vehicle Division station helps Phoenix facility’s clients get state-issued IDs

PHOENIX – An Arizona Department of Transportation Motor Vehicle Division office opened on the Human Services Campus near downtown Phoenix issued state IDs to 780 people in August, its first full month of operations. 

MVD’s partnership with the Homeless ID Project enables clients experiencing instability or homelessness to get replacement driver licenses or state IDs without having to find transportation several miles to the nearest MVD office. State-issued IDs are essential for obtaining services and employment. 

Staffed 8 a.m. to 3 p.m. Monday through Friday by an MVD representative, this office can be converted to a TeleMVD office in which customers can conduct many transactions with representatives located elsewhere.

The MVD presence complements the efforts of the Homeless ID Project, which during 2022 provided 12,143 documents, including 8,000 state-issued IDs and 4,000 replacement copies of birth certificates from all 50 states, on the Human Services Campus and in outreach programs across Maricopa and Pima counties. 

 

Don't let your expired vehicle registration stop you in your tracks

Don't let your expired vehicle registration stop you in your tracks

Don't let your expired vehicle registration stop you in your tracks

Don't let your expired vehicle registration stop you in your tracks

By Lourdes Lerma / ADOT Communications
September 7, 2023
A vehicle registration sticker on a license plate.

You are about to leave home for work, shopping or time with friends. You don’t expect to get pulled over, but it can happen if you don’t pay close attention to when your vehicle’s registration expires. 

Although the sticker on your license plate indicates the month of expiration, it’s important to keep in mind that some vehicle registrations expire at the end of the month and others on the 15th day of a month.

Avoid the hassle of being pulled over and dealing with fines by checking your vehicle’s registration so you can renew it on time. You can see the specific expiration date on the current registration in your vehicle or at AZMVDNOW.gov. You can renew online, at an MVD office or an Authorized Third Party location.

Registration documents and license plate tabs are mailed and no longer printed at MVD offices. But when you renew, your record is updated instantly and your receipt is proof of registration.