MVD

ADOT and NHTSA remind drivers to check for vehicle recalls

ADOT and NHTSA remind drivers to check for vehicle recalls

I-17 101 traffic interchange

ADOT and NHTSA remind drivers to check for vehicle recalls

ADOT and NHTSA remind drivers to check for vehicle recalls

March 4, 2024

Agencies promoting simple, free tools during Vehicle Safety Recalls Week

PHOENIX – Simple and free tools can help you make sure your vehicle is as safe as possible by learning of any outstanding recalls for your ride. 

The Arizona Department of Transportation and the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) are sharing the lifesaving message “Safe Cars Save Lives” during Vehicle Safety Recalls Week, March 4-10. This week serves as a reminder to vehicle owners of the dangers of lingering vehicle recalls and to get any unrepaired recalls fixed immediately. 

It takes just a few minutes to check for open recalls through ADOT or NHTSA.

The first way is through the MVD customer portal AZMVDNOW.gov. The homepage of your personal account has information for each vehicle registered under your name. Click on each vehicle to see title and recall information tabs associated with that specific vehicle. 

You also can use the free Vehicle Identification Number (VIN) Look-Up Tool, located at NHTSA.gov/recalls. This allows vehicle owners to check for open safety recalls on their vehicles or automotive equipment, such as tires and car seats. 

Even with alerts and warnings emailed or mailed by manufacturers, millions of recalled vehicles go unrepaired every year. This puts drivers, passengers and others at risk. By checking for vehicle safety recalls twice a year, you can avoid such unnecessary risks.

If a driver believes their vehicle may have a safety-related defect that isn’t part of a current recall, contact NHTSA online at NHTSA.gov or by calling the agency’s Vehicle Safety Hotline at 888-327-4236. Sometimes just one complaint is enough to trigger a safety recall.

For more information and vehicle history tools, please visit azdot.gov.

 

Put AZ Travel ID back on your radar before 2025

Put AZ Travel ID back on your radar before 2025

Put AZ Travel ID back on your radar before 2025

Put AZ Travel ID back on your radar before 2025

By Bill Lamoreaux / ADOT Communications
February 23, 2024
People walking in an airport.

2025? Who's thinking about 2025 yet? You are probably getting used to this new year and still putting down 2023 for the date before quickly correcting it. So 2025 may seem like it is way off in the distance. But next year – yes, 2025 is next year – is when the federal government will begin requiring enhanced identification for commercial air travel. 

If you have not heard about this, or forgot with the deadline extension, the Arizona Travel ID is a driver license or ID card, as well as a federally-compliant credential, that will be required for gaining clearance past TSA and at restricted federally secured facilities. You may ask how that impacts you if you don’t go to federal buildings.

Beginning May 7, 2025, you will need a federally compliant credential -- like the Arizona Travel ID -- to get past TSA checkpoints at airports for domestic flights. Without the Arizona Travel ID or other form of federally compliant identification such as a valid U.S. passport, you risk missing an airline flight because the standard driver license will not be accepted at TSA checkpoints. 

The Arizona Travel ID requires more documentation than a standard driver license. You can walk into an MVD office for this service, but we suggest scheduling an appointment at azmvdnow.gov. You will need to show proof of identity, proof of Arizona residency and provide your Social Security number. For a full list of credentials and documents that meet these requirements, please visit azdot.gov/TravelID

This credential, distinguished by a gold star in the upper right corner, is available to Arizona residents as a driver license or identification card. 

You will be issued a new ID that will come in the mail in about two weeks. Your old license or ID will no longer be valid. The cost is $25 and the credential is valid for eight years, per federal law.

2025 might feel like a long way away, but it’ll be here quickly. Don’t risk missing out on life’s journey, join the  2.2 million Arizonans who have upgraded to the Arizona Travel ID. 

Easiest way to visit an MVD office? Schedule an appointment

Easiest way to visit an MVD office? Schedule an appointment

I-17 101 traffic interchange

Easiest way to visit an MVD office? Schedule an appointment

Easiest way to visit an MVD office? Schedule an appointment

February 22, 2024

Visit AZMVDNOW.gov or Live Chat to arrange a day and time

PHOENIX – If a visit to an ADOT Motor Vehicle Division office is in your future, there’s good news: You can schedule an appointment using one of two online options.

Appointments to visit an MVD office can be scheduled through the MVD customer portal at AZMVDNOW.gov or by contacting an MVD employee on the ADOT website through Live Chat

“MVD is constantly looking for ways to make things easier and provide a convenient and fast experience in the office and online,” said MVD Director Eric Jorgensen. “We are committed to our goal of getting customers out of the line and safely on the road.”

Scheduling an MVD appointment is easier than ever; however, an office visit may not even be needed. Many MVD services and transactions can be completed easily and securely at AZMVDNow.gov. More than 4 million Arizonans have activated their accounts and are taking advantage of convenient, self-service options to complete their business with MVD. Here’s a sampling of what can be done through AZMVDNow.gov:

  • Renew vehicle registration
  • Renew driver license
  • Order a replacement driver license or ID card
  • Change of address
  • Order specialty and personalized license plates
  • Submit a sold notice 
  • Schedule appointments to visit an MVD office

Customers are also able to contact MVD via chat through azdot.gov to schedule an appointment directly with an MVD expert. This online way to address questions, or even complete some services, allows people to text directly with an MVD expert on the ADOT website from the comforts of their own computer or cell phone in real time. Here’s a sampling of what can be done via Live Chat:

  • Registration credit refunds and disbursements 
  • Title and registration fee estimations and registration status letter requests 
  • Submit a sold notice 
  • Change of address
  • Replace a disability placard 
  • Schedule appointments to visit an MVD office.

Appointments are not required. MVD locations always accept walk-ins, where average wait times remain low, at just over 10 minutes. However, scheduling an appointment through AZMVDNow.gov or Live Chat  can save time, especially if you need to visit an office during the busiest part of the day. 

 

Specialty license plates make a rockin’ birthday gift

Specialty license plates make a rockin’ birthday gift

I-17 101 traffic interchange

Specialty license plates make a rockin’ birthday gift

Specialty license plates make a rockin’ birthday gift

February 6, 2024

Support charitable efforts that move you too

PHOENIX – Arizona, the Valentine’s State, turns 112 this month. February also includes the birthday of one of our state’s most famous exports: rock legend Alice Cooper. 

You can celebrate both occasions – and jazz up your vehicle – with specialty license plates available through the Arizona Department of Transportation Motor Vehicle Division.

For fans of “No More Mr. Nice Guy,” “School’s Out” and his other hits, there’s an Alice Cooper’s Solid Rock plate that supports free art, music and dance programs for all youth at Alice Cooper’s Solid Rock Teen Centers in Phoenix and Mesa. The centers provide a safe space for everyone ages 12-20 to spend time, receive positive mentorship and free music, art, dance, photography and recording studio lessons and opportunities.

There are many options if you’re celebrating our great state, including Arizona Centennial, Arizona Highways Magazine, Route 66, State Forty Eight, not to mention all the different Arizona sports teams and universities. Each plate supports a designated organization that benefits the community. 

Most specialty plates cost $25 each year. Of that amount, $17 goes to a designated charity or nonprofit group. Last fiscal year sales of specialty plates contributed over $12 million for various causes and charities.

Specialty plates are authorized by the Arizona Legislature and have been offered since 1989. Plate designs complete a review by ADOT and law enforcement. Personalization can be added for an additional $25 per year.

To view and order any specialty plate, please visit azmvdnow.gov

 

ADOT MVD is first in the nation to offer four digital ID platform options

ADOT MVD is first in the nation to offer four digital ID platform options

ADOT MVD is first in the nation to offer four digital ID platform options

ADOT MVD is first in the nation to offer four digital ID platform options

By Bill Lamoreaux / ADOT Communications
January 8, 2024
A cell phone is held in a person's hand and a coffee cup is in the other hand.

Nearly 7 billion people worldwide now use a smartphone, so it makes sense that the functionality of these devices continues to grow. The newest option is digital identification, or digital ID. Fans of technology, or just convenience, can choose to utilize digital ID and securely present it as a valid ID at select locations. 

Arizonans have the most choices in the country for storing and presenting digital identification. The recent announcement of Samsung Wallet being available to keep your digital license or ID in your smartphone means that Arizona is the first state to offer four such options. ADOT’s Motor Vehicle Division first offered the mobile driver license (mID) in 2021, then in 2022 was the first state to give our residents the choice to add their ID to Apple Wallet, and this past October Google Wallet for Android devices became available for Arizona driver license or ID cards. 

Digital ID offers privacy and security features that physical IDs can’t. You can prove your age or identity without having to share additional personal information such as date of birth or home address. Plus, you can deactivate the ID on your smartphone if it is lost or stolen, unlike the physical wallet or purse.

You can present your ID through any of the three digital wallets at certain TSA airport security checkpoints. While mID can be used to confirm your identity at any Arizona Motor Vehicle Division (MVD) office or online portal AZMVDNOW. Over time, we expect acceptance to grow. Much like ‘Tap to pay’ grew in popularity, ‘Tap to prove’ should also become more readily available over time. 

Even with these options to choose from, the technology is still new so you should continue to carry the physical driver license or state ID card to use in other situations, including with law enforcement and retail outlets. More information on Arizona driver licenses and state IDs in digital wallets can be found on the ADOT website: azdot.gov/DigitalIDs.

Samsung Wallet newest option for Arizona driver license or ID

Samsung Wallet newest option for Arizona driver license or ID

I-17 101 traffic interchange

Samsung Wallet newest option for Arizona driver license or ID

Samsung Wallet newest option for Arizona driver license or ID

December 20, 2023

ADOT MVD has the most options to carry a digital ID

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division is adding yet another option for digital identification. Arizonans can now keep a digital driver license or state ID in Samsung Wallet on their Samsung Galaxy smartphone.

“Arizona is proud to be the first state to offer Samsung Wallet for carrying and presenting a driver license or state ID,” Arizona MVD Director Eric Jorgensen said. “ADOT MVD continues to find easy new ways for Arizonans to conveniently and securely conduct business. Whether that is utilizing your smartphone to digitally present your identity safely, or the ability to take care of MVD services securely online at azmvdnow.gov, or even a quick easy chat with an MVD expert online to get you out of the line and safely on the road.”

Arizona is the first state to offer four options to keep your digital license or ID in your smartphone. Arizona first offered the mobile driver license (mID) in 2021, then in 2022 was the first state to add Apple Wallet, and just last month Google Wallet for Android devices became available for Arizona driver licenses or ID cards. 

Digital identity is a new technology that Arizonans can utilize and securely present it as a valid ID at select TSA airport security checkpoints. Arizona residents should continue to carry their physical driver license or state ID card to use in other situations, including with law enforcement.

To learn more about mobile options for Arizona driver licenses and state IDs, please visit azdot.gov/DigitalIDs.

 

On the Road With ADOT: Spend a few minutes with our Motor Vehicle Division Director

On the Road With ADOT: Spend a few minutes with our Motor Vehicle Division Director

On the Road With ADOT: Spend a few minutes with our Motor Vehicle Division Director

On the Road With ADOT: Spend a few minutes with our Motor Vehicle Division Director

By Steve Elliott / ADOT Communications
December 13, 2023
A graphic for the On the Road with ADOT podcast.

This month, our On the Road With ADOT podcast catches up with Eric Jorgensen, Director of ADOT’s Motor Vehicle Division. And there’s important stuff to catch up on, including technology improvements that continue reducing wait times at MVD offices and the ever-growing number of digital ID options in Arizona. 

Currently, we’re seeing an average total customer experience time of about 25 minutes when someone needs a service at an MVD office. Talking with our host, Doug Nintzel, Jorgensen explains how MVD aims to further reduce that experience time by enhancing connectivity in offices and offering even more self-service stations for people to complete their own transactions.

Meanwhile, a lot has happened lately when it comes to being able to use your smartphone to securely carry a digital ID. Jorgensen explains what these IDs do, where you can use them now and where he sees the technology going in the coming years. 

You can subscribe to monthly episodes of On the Road with ADOT through Apple Podcasts and Spotify. You also can find episodes at azdot.gov/Podcast and featured in ADOT Blog posts. I’ve embedded the latest episode below so you can see why we’re so excited about this way of giving you an inside view of projects and more.

MVD offices select their favorite ways to help during the holidays

MVD offices select their favorite ways to help during the holidays

MVD offices select their favorite ways to help during the holidays

MVD offices select their favorite ways to help during the holidays

By Bill Lamoreaux / ADOT Communications
December 11, 2023
A graphic with several photos of people with donated items.

Giving back is a great way to share the holiday spirit, and that’s just what the MVD Community Connections team is doing. 

The Apache Junction and Mesa/Gilbert MVD offices, among many others, have collected food and supplies to help provide warm meals for people in their communities. 

The Flagstaff and Winslow offices collected coats and jackets to help the Catholic Charity support those in need. The Globe office also collected jackets, socks, beanies and gloves for their local men’s homeless coalition, and the items donated for women and children will be given to the Phoenix Rescue Mission.

The Chandler MVD employees donated pet supplies like food, blankets, beds and more to assist the pets at the Little Whiskers Animal Rescue during the holiday season when many pets are lost or abandoned.

MVD locations are also planning to collect gifts, clothes, food and more throughout the holiday season to spread a little of that Christmas cheer and holiday spirit within each community.

4 million Arizonans have discovered the ease of AZ MVD Now

4 million Arizonans have discovered the ease of AZ MVD Now

I-17 101 traffic interchange

4 million Arizonans have discovered the ease of AZ MVD Now

4 million Arizonans have discovered the ease of AZ MVD Now

December 7, 2023

Online MVD portal offers customers speed, security and convenience

PHOENIX – More than 4 million Arizonans have now discovered the fastest, safest and most convenient way to complete services with the Arizona Department of Transportation Motor Vehicle Division.

In just over three years since ADOT launched AZMVDNow.gov, 4,006,210 Arizonans have activated free accounts to access the primary online portal for MVD customers. 

The AZ MVD Now portal offers more web-based services than ever before, with more levels of security and options to get you out of the line and safely on the road.

Here are just a few recent customer comments about AZ MVD NOW: 

“I love how easy everything can be accomplished on this website. The website is one of the best I've ever used. Thanks and keep it up.”

“This is the best online government service available!”

“Very streamlined and easy to complete. Very few steps to renew registration. Probably the best run MVD in the country.”

Here are some of the things you can do with your AZ MVD Now account:

  • View information related to your vehicle, including title status, registration status and MVD service history.
  • Complete dozens of services such as registration renewals, ordering a duplicate license, change of address, updating insurance, title transfers and sold notices.
  • Schedule an in-office appointment for a time that is convenient for you. 

To activate your account, please visit AZMVDNow.gov and follow the prompts. AZ MVD Now accounts are free and protected by several security protocols that are explained on the site and in an accompanying “how to” video.

 

MVD Community Connections donates cozy supplies to City of Hope

MVD Community Connections donates cozy supplies to City of Hope

MVD Community Connections donates cozy supplies to City of Hope

MVD Community Connections donates cozy supplies to City of Hope

By Bill Lamoreaux / ADOT Communications
November 22, 2023
Collage of photos featuring items and recipients of items donated to City of Hop

Employees from two Phoenix-area MVD locations worked together to help those battling cancer know they are not alone in their fight. 

The ‘Detect it, Treat it, Defeat it!’ project is part of MVD's community engagement program, "MVD Community Connections." The Avondale MVD office and Phoenix Call Center employees collected blankets, slippers, sweaters, beanies, pillows and other comforting items and brought them to the City of Hope cancer center in Goodyear.

Those fighting the very personal battle against cancer need to know there is always hope. The supplies donated hopefully bring a warm feeling of support and distraction so the treatment can do the work needed to beat the disease.

“The reason I chose this event is because I lost my nana, Shirley Ann, to breast cancer when I was 15 years old,” said Sammi Perkins, Avondale MVD Office Manager. “It was heartbreaking to see all the pain she went through during her treatments. I teamed up with the manager of the Phoenix Call Center, Mayra Kokumo, who was impacted by the loss of her mother in 2012 to cancer, to collaborate within MVD because it means so much to both of us.”  

Everyone in the community is impacted by this insidious disease, but thanks to organizations such as City of Hope, prevention and treatment plans are improving results in the battle against cancer.

“I know first hand our donation will help other patients and families going through this difficult time in their lives as I know it was a blessing for my family,” said Mayra Kokumo. “Everytime there is an opportunity for me to help or donate to this organization I think about my mother.” 

MVD Community Connections is an effort to provide MVD employees an outlet to positively impact our communities that we all live and work in. Some of the other projects include back to school supply drives, food and water drives, holiday toy and clothing drives and even the collection of aluminum soda tabs to help the Ronald McDonald Houses. Collected items go directly to organizations within the community of each MVD location that participates