MVD

PHOENIX – Taking the road test for a driver license has long involved showing up at an Arizona Department of Transportation Motor Vehicle Division office early in hopes of getting a time slot to take the test that day. And often plenty of waiting.

That’s changing as of this week. Customers are now able to schedule road tests up to 30 days in advance through ServiceArizona.com for 11 office locations in the Phoenix metro area and northern Arizona. MVD will be bringing remaining offices online over the next two weeks.

What does Arizona Cardinals left tackle and captain Jared Veldheer have in common with the Arizona Department of Transportation? We both know that seat belts save lives.

ADOT is working to examine our current processes and identify ways to do better for the customers we serve.

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division continues to expand its reach with two more courthouses in Glendale and Pima County receiving ServiceArizona kiosks. These kiosks make it easier for Arizonans to conduct business without visiting an MVD office.

PHOENIX – When it comes to renewing a commercial driver license, having the right documents can save applicants time and trouble.

Commercial driver licenses, which are valid for five years, must be renewed at one of 13 Arizona Department of Transportation Motor Vehicle Division commercial driver license offices around the state. When a commercial driver comes in without the proper documentation, he or she will have to come back and risk the license expiring before it can be renewed.

TUCSON – At most urban Arizona Department of Transportation Motor Vehicle Division offices, customers begin lining up around 7:30 a.m. in anticipation of an 8 o’clock opening, aiming to avoid a wait. Those who don’t often try to squeeze in MVD visits during lunch breaks, creating a rush that can lead to longer waits throughout the afternoon.

Continuous improvement is an exciting way of looking at how we do business at ADOT. We look forward to sharing this story with you.

ADOT’s Motor Vehicle Division is seeking ways to improve customer service and reduce wait times.

PHOENIX – The West Phoenix Motor Vehicle Division office is often a noisy scene when a customer lines up to check in and then takes a seat to wait for an automated system to call his or her number.

On this day, however, it’s unusually quiet and no numbers are being called. After checking in, customers line up along a path through the lobby marked by yellow tape. While one MVD employee walks down the line to make sure customers have what they need to complete their transactions, another directs people to the next available customer service window.

The MVD is finding ways to leverage new technology to improve processes and improve the customer experience.

We know a trip to the MVD isn’t at the top of most people’s to-do list. So, we’ve put together our top six tips on how to get in and out of the MVD in a New York minute.

PHOENIX – ServiceArizona kiosks installed at courthouses in El Mirage and Paradise Valley are making it easier for Arizonans to conduct business with the Arizona Department of Transportation Motor Vehicle Division without visiting an MVD office.

The kiosks, which offer the same functionality as the ServiceArizona.com website, allow customers to conduct more than 20 motor vehicle services such as accessing a driving record and renewing vehicle registrations. Most kiosks allow customers to print vehicle registrations and plate tabs for renewals.

Racing star Joey Gase took his driving exam to promote Donate Life Arizona.

Out of 3.7 million vehicle registration renewals that were completed in Arizona during 2015, a whopping 60.2 percent of them – roughly 2.2 million – were handled online through ServiceArizona.com.

PHOENIX – By expanding the use of technology and third-party options, the Arizona Department of Transportation Motor Vehicle Division is making it ever easier for motorists to renew vehicle registrations, apply for driver licenses and more without visiting MVD offices.

Numbers for 2015 tell the story:

A law taking effect Jan. 1 will allow spouses and dependents of first responders killed in the line of duty to register a vehicle free of the vehicle license tax.

Vehicle registration is a topic that matters to just about every vehicle-owner in this state. Today, we're sharing some frequently asked questions on the subject (along with the answers!).

New plates include Arizona Coyotes, Midwestern University, U.S. Marine Corps and Firefighter Safety Training.

When you apply for a driver license or identification card, registering to become an organ donor is as simple as checking a box.

Last month, the Motor Vehicle Division of ADOT was recognized by the American Association of Motor Vehicle Administrators with two different awards for ways they’ve served the public.