MVD

SHOW LOW – An initiative that has reduced wait times at Motor Vehicle Division offices is one of the big results of the Arizona Department of Transportation’s commitment to continuous improvement. But even finding a better way to fill a water tank used for treating roadside weeds is helping ADOT provide better service for Arizonans.

These easy, online tools can help you research a used car's history before you make a purchase.

Those of us who work at ADOT know that taking care of paperwork at an MVD office isn't a popular thing to do. That's why we’re doing a lot to get you out of line and safely on the road.

PHOENIX – Want to avoid lines at MVD offices? Chances are good that you can take care of business online instead.

According to data collected by the Arizona Department of Transportation Motor Vehicle Division, 51 percent of the transactions that happen in MVD offices every business day could be done online instead. These range from very common transactions such as renewing a vehicle registration or replacing a driver license/identification card to smaller but still important things such as getting a decal for an off-road vehicle or a customer refund.

Glendale City Court is the newest addition to the growing roster of kiosks available to Arizonans doing business with the Arizona Department of Transportation Motor Vehicle Division.

Glendale Mayor Jerry Weiers was on hand Thursday to help open the latest location in MVD’s ongoing effort to improve customer experience by making services available in more public spaces like city courts.

Glendale joins El Mirage, Paradise Valley, Phoenix, Scottsdale, Surprise and Tucson as court kiosk locations in addition to those located in MVD offices statewide.

PHOENIX – Taking the road test for a driver license has long involved showing up at an Arizona Department of Transportation Motor Vehicle Division office early in hopes of getting a time slot to take the test that day. And often plenty of waiting.

That’s changing as of this week. Customers are now able to schedule road tests up to 30 days in advance through ServiceArizona.com for 11 office locations in the Phoenix metro area and northern Arizona. MVD will be bringing remaining offices online over the next two weeks.

What does Arizona Cardinals left tackle and captain Jared Veldheer have in common with the Arizona Department of Transportation? We both know that seat belts save lives.

ADOT is working to examine our current processes and identify ways to do better for the customers we serve.

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division continues to expand its reach with two more courthouses in Glendale and Pima County receiving ServiceArizona kiosks. These kiosks make it easier for Arizonans to conduct business without visiting an MVD office.

PHOENIX – When it comes to renewing a commercial driver license, having the right documents can save applicants time and trouble.

Commercial driver licenses, which are valid for five years, must be renewed at one of 13 Arizona Department of Transportation Motor Vehicle Division commercial driver license offices around the state. When a commercial driver comes in without the proper documentation, he or she will have to come back and risk the license expiring before it can be renewed.

TUCSON – At most urban Arizona Department of Transportation Motor Vehicle Division offices, customers begin lining up around 7:30 a.m. in anticipation of an 8 o’clock opening, aiming to avoid a wait. Those who don’t often try to squeeze in MVD visits during lunch breaks, creating a rush that can lead to longer waits throughout the afternoon.

Continuous improvement is an exciting way of looking at how we do business at ADOT. We look forward to sharing this story with you.

ADOT’s Motor Vehicle Division is seeking ways to improve customer service and reduce wait times.

PHOENIX – The West Phoenix Motor Vehicle Division office is often a noisy scene when a customer lines up to check in and then takes a seat to wait for an automated system to call his or her number.

On this day, however, it’s unusually quiet and no numbers are being called. After checking in, customers line up along a path through the lobby marked by yellow tape. While one MVD employee walks down the line to make sure customers have what they need to complete their transactions, another directs people to the next available customer service window.

The MVD is finding ways to leverage new technology to improve processes and improve the customer experience.

We know a trip to the MVD isn’t at the top of most people’s to-do list. So, we’ve put together our top six tips on how to get in and out of the MVD in a New York minute.

PHOENIX – ServiceArizona kiosks installed at courthouses in El Mirage and Paradise Valley are making it easier for Arizonans to conduct business with the Arizona Department of Transportation Motor Vehicle Division without visiting an MVD office.

The kiosks, which offer the same functionality as the ServiceArizona.com website, allow customers to conduct more than 20 motor vehicle services such as accessing a driving record and renewing vehicle registrations. Most kiosks allow customers to print vehicle registrations and plate tabs for renewals.

Racing star Joey Gase took his driving exam to promote Donate Life Arizona.

Out of 3.7 million vehicle registration renewals that were completed in Arizona during 2015, a whopping 60.2 percent of them – roughly 2.2 million – were handled online through ServiceArizona.com.

PHOENIX – By expanding the use of technology and third-party options, the Arizona Department of Transportation Motor Vehicle Division is making it ever easier for motorists to renew vehicle registrations, apply for driver licenses and more without visiting MVD offices.

Numbers for 2015 tell the story: